We had this for 2 years and it totally broke. The tray no longer rotates and it no longer heats. For the price should last much longer than 2 years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, December 8, 2025
If you have not already done so. disconnect power to the microwave for 2-3 minutes to reset the electronics. That said, we would like to review your situation further and have sent you an email requesting additional information in order to do so. Please respond at your earliest convenience.
[This review was collected as part of a promotion.] Third one in 7 yrs, 2nd one in 2 yrs. Disappointed
Response from cafeappliances.comBy Julia, Cafe, November 24, 2025
We're sorry to hear you've had past issues with this microwave model. If you have any issues, please reach out to our Bodewell service team for further assistance. You can call them at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) or you can schedule a service appointment online here: https://www.geappliances.com/ge/service-and-support/service.htm. If you need any assistance, they're best equipped.
I like the product but the one thing I am not happy with is that the panel with the controls does not have a light behind it for better reading capability.
Bought this and the surround for the 30” built-ins. It works great. It’s actually really quiet. The 1000W is right on spot with others we’ve had but works well. The WiFi is nice to have. Haven’t used that feature much. Over all so far it’s been a good purchase and matches our other Cafw Appliances.
This is our 3rd microwave in 10 years. And u guys only offer a 1 year warranty. We have had so many problems. Scariest one is microwave automatically turns on when we shut the door!
Response from cafeappliances.comBy Tierra, Café_Appliances, October 6, 2025
We are sorry to hear that your previous microwaves didn't operate as expected. We see that you've been working with our Consumer Relations team. We will be sure to pass this feedback along to your Case Manager.