Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Average customer rating
4.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
107
4 Stars
15
3 Stars
0
2 Stars
1
1 Star
10
93%of customers recommend this product.
(
99 out of
106)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Customer Rating
1
Cheap material
on May 18, 2025
Posted by: Sab L
This is the worst refrigerator ever. Had it a little over a year and every draw is breaking. The frig itself is breaking any to toss in the garbage. It make no sensor how the material is so cheap. Love samsung phones but will never buy any other appliance from them.
Response from Samsung USBy Samsung Care, May 19, 2025
Hi Sab L,
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing piece of tech
on June 17, 2025
Posted by: EricPL
from Chicago IL
[This review was collected as part of a promotion.] Great so far. Delivery and installation was perfect. Set up a breeze. Love the water pitcher makes refilling the Stanley a breeze. Love that’s it’s hidden and can’t see it as well! Highly recommend. Would purchase again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the built-in screen feature, so much fun
on August 28, 2025
Posted by: Tt268
from Los Angeles, CA
[This review was collected as part of a promotion.] The stainless steel finish looks very sleek and modern, and it matched all my applicants, and instantly upgrades the look of my kitchen. The fridge is large and very spacious, which makes it easy to store groceries for the whole family without feeling cramped. I really like the four-door design because it helps keep things organized and easy to find. The shelves and compartments are adjustable, which is convenient when I need to fit bigger items. One of my favorite features is the big built-in screen, it’s larger than expected, very responsive, and super convenient. I can look up recipes, play music, or even watch shows while cooking in the kitchen, which makes the whole experience more fun. The cooling is strong and consistent, keeping food fresh for a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on September 11, 2025
Posted by: MERC
[This review was collected as part of a promotion.] Love the fridge but there are a few feature issues. The ice maker cover doesn't slide consistently and the water pitcher doesn't fill consistently.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Technology-Bespoke refrigerator
on December 16, 2025
Posted by: Sigmaboy
from St Louis, MO
[This review was collected as part of a promotion.] The Samsung Bespoke refrigerator truly stands out for its advanced technology and thoughtful innovation. From the moment it’s set up, the smart features elevate everyday usage into a seamless experience.
The SmartThings integration is impressive, allowing remote monitoring and control directly from a smartphone. Temperature adjustments, energy tracking, and alerts are intuitive and responsive, making appliance management effortless. The AI-powered cooling system maintains consistent temperatures across compartments, ensuring optimal food freshness while improving energy efficiency.
The Twin Cooling Plus™ technology is a highlight, independently controlling the fridge and freezer to preserve humidity levels and prevent odor mixing. The digital inverter compressor operates quietly while adapting performance based on usage patterns, offering both durability and reduced power consumption.
Additionally, features like precise temperature control, rapid cooling modes, and intelligent sensors demonstrate Samsung’s focus on blending performance with smart automation. The internal display and touch controls are sleek, responsive, and easy to navigate.
Overall, the Samsung Bespoke refrigerator delivers a premium, future-ready experience. Its cutting-edge technology not only enhances convenience but also ensures reliability, efficiency, and superior food preservation. A perfect choice for anyone who values smart living and innovative design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Entering my appliance era
on April 25, 2025
Posted by: Cwang2
from Austin
[This review was collected as part of a promotion.] I am more excited about a fancy new Samsung fridge than designer fashion these days, can my fellow millennials relate?! I have been hosting dinner parties a lot more at my place, so the beverage center was my favorite feature about this model. It’s so cool that guests can grab a drink from this compartment without seeing the rest of the chaos in the fridge. Having an autofill pitcher is also game changing, because I am guilty for always leaving my previous pitcher with a couple drops of water, and my husband gets so annoyed with me haha. I plan to use the deli zone as a way to meal prep, setting aside ingredients I’ll be using to cook with soon. The SmartHub has really exceeded my expectations, I mean, setting up the family calendar, pulling up a YouTube recipe, playing Spotify while I cook. This way I don’t have to worry about getting my table dirty on the countertop, instead, I can access everything I need right on the fridge!! Still getting a hang of how to best incorporate AI vision into my routine, but it’s already been fun “scanning” things in and out, it should help me avoid neglecting food and reduce waste!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Extravagance Meets Excellence
on April 25, 2025
Posted by: wrxnoodle87
from Albuquerque
[This review was collected as part of a promotion.] You know the feeling when you come across something so modern and luxurious that you can't help but think how great it would be to have in your life? This fridge is one of those things and you definitely deserve it! The fridge design is sleek and modern, it elevates any kitchen in which it resides. I got the charcoal color and its presence dominates the kitchen and demands attention. The screen is absolutely massive for a fridge, with images that are crisp and clear!
The touchscreen is super responsive, making navigating around the various apps and screens a breeze! When paired with the Smart Things app, it gives you near complete control of the fridge and any other Smart Things enabled appliance in your house. I can start my laundry and even the oven from this fridge since I have Smart Things enabled Samsung appliances paired with the app. The connectivity between the appliances and app make your home truly feel like a smart house.
After installation, the fridge was able to get cool quickly thanks to the Power Cool and Power Freeze functions. Sadly there is no express ice or anything like that, so it takes several days for that ice tray to get full. And speaking of ice, this fridge makes two different sizes of ice cubes. Did I know I needed two sizes of ice? NO! Am I glad that I now have two different options when choosing ice? YES! And I don't think I will be able to go back! You do have to reach down and scoop it out with a cute little scoop provided, but you get used to it quickly enough.
There is an abundant amount of space in this fridge, thanks to the 29 cu. ft. of interior space. The top part of the fridge features French door style doors that open up to a deep and wide interior. The right side shelves are very spacious in size, the bottom of the three can accommodate gallon size jugs. The top two are just as wide, but not tall enough to hold a gallon jug. The left side features only two shelves that could be used to hold more sauces and such, but also holds a secret! The left side door has a hidden beverage center! You can open the left door partially, without having to open the whole door, to reveal the water dispenser and a SELF-FILLING water pitcher! You can also access the door shelves from here as well, so we leave these free for drinks for a true beverage center.
This modern and luxurious fridge is basically my dream fridge and I couldn't be happier with it. I look forward to many years of functionality, technology, and impressing everyone!
The touchscreen is super responsive, making navigating around the various apps and screens a breeze! When paired with the Smart Things app, it gives you near complete control of the fridge and any other Smart Things enabled appliance in your house. I can start my laundry and even the oven from this fridge since I have Smart Things enabled Samsung appliances paired with the app. The connectivity between the appliances and app make your home truly feel like a smart house.
After installation, the fridge was able to get cool quickly thanks to the Power Cool and Power Freeze functions. Sadly there is no express ice or anything like that, so it takes several days for that ice tray to get full. And speaking of ice, this fridge makes two different sizes of ice cubes. Did I know I needed two sizes of ice? NO! Am I glad that I now have two different options when choosing ice? YES! And I don't think I will be able to go back! You do have to reach down and scoop it out with a cute little scoop provided, but you get used to it quickly enough.
There is an abundant amount of space in this fridge, thanks to the 29 cu. ft. of interior space. The top part of the fridge features French door style doors that open up to a deep and wide interior. The right side shelves are very spacious in size, the bottom of the three can accommodate gallon size jugs. The top two are just as wide, but not tall enough to hold a gallon jug. The left side features only two shelves that could be used to hold more sauces and such, but also holds a secret! The left side door has a hidden beverage center! You can open the left door partially, without having to open the whole door, to reveal the water dispenser and a SELF-FILLING water pitcher! You can also access the door shelves from here as well, so we leave these free for drinks for a true beverage center.
This modern and luxurious fridge is basically my dream fridge and I couldn't be happier with it. I look forward to many years of functionality, technology, and impressing everyone!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Smart Fridge
on April 28, 2025
Posted by: Vmalani
from Prosper
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Bespoke 4-Door Refrigerator with AI Home, and I couldn’t be happier. First, the design is absolutely stunning — the combination of Charcoal Glass and Stainless Steel gives my kitchen a modern, high-end look. It feels like a real centerpiece.
Functionality-wise, it’s packed with smart features. The AI Home screen is incredibly useful — I can leave notes for my family, manage my grocery lists, stream music while cooking, and even check inside the fridge from my phone while shopping. It’s like having a mini smart home hub built right into the kitchen.
The 29 cu. ft. capacity is massive — I never worry about running out of space. The customizable FlexZone drawer is a game-changer too, letting me switch between fridge and freezer depending on what I need. Plus, the dual ice maker makes both regular cubes and smaller ice bites, which is great for parties and everyday drinks.
Cooling is consistent, food stays fresher longer, and it runs very quietly. Installation was smooth, and the materials feel premium. Overall, this fridge delivers on both style and performance. Highly recommend it for anyone who wants a true smart kitchen experience.
I would recommend this to a friend!
Written by a customer while visiting The Insiders