Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Average customer rating
4.6
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
104
4 Stars
15
3 Stars
0
2 Stars
1
1 Star
10
93%of customers recommend this product.
(
96 out of
103)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Customer Rating
1
Where’s your Service
on November 6, 2025
Posted by: Dont buy Direct
from New Hampshire
I equipped my entire kitchen with Samsung Bespoke product, purchasing a new Samsung Refrigerator ( >$3200), Stove, Dishwasher and Microwave direct from Samsung. I went direct thinking that customer service and all the other aspects of quality would be met. However, after a little over two years (just after the warranty period) my dishwasher (bespoke) stopped working.
I contacted Samsung Service and the responsiveness has been horrible. We spoke about the warranty and even purchasing a new one and never got a call back. I’d like this email sent to senior leadership at Samsung as I look for a remedy. My kitchen is now equipped with a boat anchor and the label on that anchor is Samsung. My junk Maytag lasted longer and if this is not remedied I will let every rating service know NOT to purchase Samsung, especially direct.
If I sound upset, I am. I call service and never hear back. I call the warranty group and all they care about is maximizing profit by charging me >$300 for a 1-yr warranty and then call me back.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2025
Hi there,
We understand that your customer service experience was not ideal.
You can contact our Support Team via the link below to speak with a live representative for additional assistance with your dishwasher.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please include reference number 1151254959 in your message so our team can locate your information.
Have a great day.
-John
We understand that your customer service experience was not ideal.
You can contact our Support Team via the link below to speak with a live representative for additional assistance with your dishwasher.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please include reference number 1151254959 in your message so our team can locate your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Worst service ever. Long time customer - no more.
on June 24, 2025
Posted by: zxlr
from Powell, WY
[This review was collected as part of a promotion.] Showed up with a door problem that was simple, but Samsung refused to fix. After waiting for three months, they changed the install date which caused a vacation to be rescheduled. Samsung does not compensate for poor planning on their part. Samsung then refused to help me on the phone or chat with the non-functional fridge. I have seven case numbers and chat transcripts to prove it. The fridge might be nice, but service/support is horrific.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
Good day,
We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149713967) to help our team locate your information when you message us.
Have a great day.
-John
We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149713967) to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung is piloting Displaying ads on Refrigerator
on September 24, 2025
Posted by: DonewithSamsung
Samsung is running a pilot program to display ads on smart refrigerators with display screens. Imagine buying an appliance and it shows you commercials to *enhance the experience* Also see below for a reddit link. It will also outline experiences consumers have had with support.
https://www.reddit.com/r/technology/comments/1nnj6bb/comment/nfkyvwk/
Response from Samsung USBy Ricardo, Samsung Care, September 25, 2025
Greetings, We understand your disappointment with the ads being displayed on your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150839594) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150839594) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
AI hub is nice. Quiet, commanding, and beautiful.
on August 20, 2025
Posted by: 404whatever4
from Los Angeles, CA
OK, this was an impulse purchase. I am glad I did, because Samsung has a nice sale going on. The order process was easy - Selected the options I wanted, and I saw that it would be delivered the NEXT DAY! Once the order was placed, I got confirmation within 30 minutes and within a couple of hours I received text and email confirmation about my next day delivery window. The courier showed up before the window even started, by about 20 minutes. I was happy for this because I was excited and ready to receive it.
Install process was easy - attach the water line and plug it in. After doing a basic setup of the Wi-Fi, there was an update waiting. It installed, and I was able to get on with the setup. I am technically inclined, so setup was a no-brainer. I already have a Samsung smartphone, so once I connected my account, a lot of settings were done in the background.
The unit is beautiful, and is replacing a 16-year-old unit. the compressor and fans on this model are quiet. On my old unit, I hear a little fan noise, and when you opened the door you would hear more of this sound. In The Samsung unit, the fans are a whisper.
It is important to make sure your unit is leveled properly, or else you will have issues with the doors opening as they should. tilted too far back, the doors won't open. Tilted too far forward, they open wildly. there is a balance. This is in the manual but wanted to also stress it here. The installers knew this and prepped the unit, so the doors open slowly and confidently.
I am not a fan of Bixby (voice assistant) but I am on the fridge! Once I trained it to my voice, it handles my requests with no issue. With my voice, I can say "open the fridge" without saying "Hey Bixby" (this is a setting you can turn on and off). The Family Hub also has access to Alexa and I can use the fridge to do Alexa tasks.
The power cool and power freeze were brilliant, because after taking about 45 minutes to remove the plastic saran wrap off the parts, it was after this that I put my items in. the fridge was at the operating temps I wanted in no time.
The screen is beautiful, and the AI camera feature is cool. I need to take some time to see which items I want to keep track of so I can use this as efficiently as possible. For now, it's capturing everything I am doing - I am not even taking time to pause, so the camera can see - It's able to snap a photo as I move about. Once it does this, the AI screen opens, and you can add data to the item that it does not automatically recognize. I do plan to be more focused on making sure I have the item facing up, or framed properly, so the camera can get a proper photo. That's on me and not the fridge. The camera does a good job of making sure my image is not in the scene.
The auto water pitcher feature is also nice. Being inside the door and not needed to open the door, this helps keep the fridge at a constant temp.
The hub allows me to access my other Samsung items on the screen as well.
This is really a fantastic device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern Look
on September 6, 2025
Posted by: Rays
from Orlando, Fl
[This review was collected as part of a promotion.] Very innovative refrigerator. Spacious interior. Doors are glossy black that gives a nice shine. Love that you can cook and listen to music with the LCD screen. Modern in all features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth every penny!!
on August 30, 2025
Posted by: Jcroft329
[This review was collected as part of a promotion.] The refrigerator is as functional as it is beautiful. It’s very spacious. I live the beverage center and the ice compartment.
Written by a customer while visiting Samsung US
Customer Rating
4
Refrigerator
on October 23, 2025
Posted by: Budster
from Indiana
[This review was collected as part of a promotion.] I love that this refrigerator is all in one . You can listen to music, what the news and even make quick memos for your love ones
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
29 " Bespoke fridge
on October 24, 2025
Posted by: HOODY
from MYRTLE BEACH SOUTH CAROLINA
[This review was collected as part of a promotion.] So far loving the fridge , holds alot for a large family like we need and the special features we wanted to boot!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US