Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Average customer rating
4.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
107
4 Stars
15
3 Stars
0
2 Stars
1
1 Star
10
93%of customers recommend this product.
(
99 out of
106)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - White Glass
Customer Rating
1
Unfriendly and frustrating family hub setup
on November 18, 2025
Posted by: Beenspoked
from Cullman Alabama
Purchased the Bespoke refrigerator with AI family hub two days ago and have spent countless hours trying to setup Family Hub, then once account was finally set up, received message that family hub was no longer supported and needed to use another app called “SmartThings”. Well, it won’t even sync up to the refrigerator. Also, found other included apps on refrigerator are no longer supported.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 19, 2025
Hi there,
It’s truly understandable how frustrated you are with setting up the Family Hub. Let us extend our help by providing the details you need for your refrigerator.
Kindly check the links below to help you with setting up Family Hub and SmartThings on your refrigerator. Please note that there are hyperlinks you can click, which will give you additional information.
How to set up the Samsung Family Hub refrigerator:
https://www.samsung.com/us/support/answer/ANS10001623/
Samsung Family Hub and SmartThings compatibility:
https://www.samsung.com/us/support/answer/ANS10001433/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359937) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
It’s truly understandable how frustrated you are with setting up the Family Hub. Let us extend our help by providing the details you need for your refrigerator.
Kindly check the links below to help you with setting up Family Hub and SmartThings on your refrigerator. Please note that there are hyperlinks you can click, which will give you additional information.
How to set up the Samsung Family Hub refrigerator:
https://www.samsung.com/us/support/answer/ANS10001623/
Samsung Family Hub and SmartThings compatibility:
https://www.samsung.com/us/support/answer/ANS10001433/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151359937) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
The Future of Fridges!
on July 30, 2025
Posted by: Erkol
from Troy, Michigan
[This review was collected as part of a promotion.] Very stylish inside and out. Samsung is setting a standard of the future with this fridge.
Very quiet and well build, as a fridge and very easy to use its touchscreen control center.
Very quiet and well build, as a fridge and very easy to use its touchscreen control center.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Keep away from Samsung.
on September 17, 2025
Posted by: Ben Buider
Purchased in January 2025 for my new house under construction.
Connected the refrigerator in June and next day it leaked and did a lot of damage.
Called Samsung for repair and 3 months passed and still waiting for Samsung warranty fix my refrigerator.
Connected the refrigerator in June and next day it leaked and did a lot of damage.
Called Samsung for repair and 3 months passed and still waiting for Samsung warranty fix my refrigerator.
Response from Samsung USBy Ricardo, Samsung Care, September 18, 2025
Hi Ben, I can't imagine what you are going through right now with your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150761888) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150761888) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
The ice maker. The TV and very comfortable when yo
on August 4, 2025
Posted by: Kenny
from St Cloud,FL
[This review was collected as part of a promotion.] Love this refrigerator very efficient the ice maker is convenient love the AI and watching tv while cooking or eating
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Instructions
on December 1, 2025
Posted by: Lg fan
from Raleigh, nc
No instruction other than installation and how to use an app to operate a freaking fridge? Really? No results found. I guess my food will go bad while trying install an app!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Care, December 2, 2025
Greetings!
I can see how the situation might feel overwhelming, especially when you’re expecting quick guidance and end up feeling stuck instead. Even though the manuals are available online and the installation guide directs you to them, it’s completely natural to feel thrown off when the process doesn’t flow the way you expect.
From our side, we want the experience to feel clear and straightforward. Since you’ve already reached the product page, the user manual is just a scroll away. You deserve an easy path to the information you need, and I’m here to make that part smoother for you. I have shared the user manual link below for you to use.
https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151472012 to help our team pull up your information.
Leo
I can see how the situation might feel overwhelming, especially when you’re expecting quick guidance and end up feeling stuck instead. Even though the manuals are available online and the installation guide directs you to them, it’s completely natural to feel thrown off when the process doesn’t flow the way you expect.
From our side, we want the experience to feel clear and straightforward. Since you’ve already reached the product page, the user manual is just a scroll away. You deserve an easy path to the information you need, and I’m here to make that part smoother for you. I have shared the user manual link below for you to use.
https://downloadcenter.samsung.com/content/UM/202507/20250710110512360/FDR_RF8000F_F-Hub_DA68-04835A_EN_MES_CFR_250703.pdf
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151472012 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
The best refrigerator i ever had
on August 17, 2025
Posted by: Erick
from New york, NY
[This review was collected as part of a promotion.] This refrigerator is amazing, it has everything on the screen, it can see my food, the date of explanation and everything. It's just perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Google Calendar Widget Ugly Update
on August 26, 2025
Posted by: Jess
from Canada
I bought this fridge a year ago. I have loved it so far. Just got my software update this morning so I clicked it. Immediately i noticed the calendar is the ugliest thing I’ve ever seen. The previous one had such nice writing on the top. This one looks generic and so so ugly. I wish there was an option to customize.
I would recommend this to a friend!
Features
1
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, August 27, 2025
Hi Jess,
Thanks so much for your feedback. With each Family Hub software update, our goal is to enhance usability and keep the experience consistent across all devices. Right now, the calendar doesn’t offer deep customization options for fonts or layout, and we understand that can be frustrating—especially if you preferred the previous design. We truly value your input, and personalization is an area we’re actively looking at as we plan future updates. Your voice helps shape where we go next.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150518219 to help our team pull up your information.
Leo
Thanks so much for your feedback. With each Family Hub software update, our goal is to enhance usability and keep the experience consistent across all devices. Right now, the calendar doesn’t offer deep customization options for fonts or layout, and we understand that can be frustrating—especially if you preferred the previous design. We truly value your input, and personalization is an area we’re actively looking at as we plan future updates. Your voice helps shape where we go next.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150518219 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
No light in the freezer.
on May 11, 2025
Posted by: Edaug
from Green Cove Springs, Florida
Nice features. Not sure about the value to cost. But very disappointed in a big design flaw. No Light for or in the freezer. Have to turn on all lights in the kitchen to see and sort through contents.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Samsung Care, May 13, 2025
Hi Edaug,
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US