Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - Charcoal Glass & Black/Charcoal
Average customer rating
4.5
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
126
4 Stars
21
3 Stars
0
2 Stars
2
1 Star
15
91%of customers recommend this product.
(
116 out of
128)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - Charcoal Glass & Black/Charcoal
Customer Rating
1
Google Calendar Widget Ugly Update
on August 26, 2025
Posted by: Jess
from Canada
I bought this fridge a year ago. I have loved it so far. Just got my software update this morning so I clicked it. Immediately i noticed the calendar is the ugliest thing I’ve ever seen. The previous one had such nice writing on the top. This one looks generic and so so ugly. I wish there was an option to customize.
I would recommend this to a friend!
Features
1
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, August 27, 2025
Hi Jess,
Thanks so much for your feedback. With each Family Hub software update, our goal is to enhance usability and keep the experience consistent across all devices. Right now, the calendar doesn’t offer deep customization options for fonts or layout, and we understand that can be frustrating—especially if you preferred the previous design. We truly value your input, and personalization is an area we’re actively looking at as we plan future updates. Your voice helps shape where we go next.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150518219 to help our team pull up your information.
Leo
Thanks so much for your feedback. With each Family Hub software update, our goal is to enhance usability and keep the experience consistent across all devices. Right now, the calendar doesn’t offer deep customization options for fonts or layout, and we understand that can be frustrating—especially if you preferred the previous design. We truly value your input, and personalization is an area we’re actively looking at as we plan future updates. Your voice helps shape where we go next.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150518219 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
No light in the freezer.
on May 11, 2025
Posted by: Edaug
from Green Cove Springs, Florida
Nice features. Not sure about the value to cost. But very disappointed in a big design flaw. No Light for or in the freezer. Have to turn on all lights in the kitchen to see and sort through contents.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Samsung Care, May 13, 2025
Hi Edaug,
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Technology-Bespoke refrigerator
on December 16, 2025
Posted by: Sigmaboy
from St Louis, MO
[This review was collected as part of a promotion.] The Samsung Bespoke refrigerator truly stands out for its advanced technology and thoughtful innovation. From the moment it’s set up, the smart features elevate everyday usage into a seamless experience.
The SmartThings integration is impressive, allowing remote monitoring and control directly from a smartphone. Temperature adjustments, energy tracking, and alerts are intuitive and responsive, making appliance management effortless. The AI-powered cooling system maintains consistent temperatures across compartments, ensuring optimal food freshness while improving energy efficiency.
The Twin Cooling Plus™ technology is a highlight, independently controlling the fridge and freezer to preserve humidity levels and prevent odor mixing. The digital inverter compressor operates quietly while adapting performance based on usage patterns, offering both durability and reduced power consumption.
Additionally, features like precise temperature control, rapid cooling modes, and intelligent sensors demonstrate Samsung’s focus on blending performance with smart automation. The internal display and touch controls are sleek, responsive, and easy to navigate.
Overall, the Samsung Bespoke refrigerator delivers a premium, future-ready experience. Its cutting-edge technology not only enhances convenience but also ensures reliability, efficiency, and superior food preservation. A perfect choice for anyone who values smart living and innovative design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap material
on May 18, 2025
Posted by: Sab L
This is the worst refrigerator ever. Had it a little over a year and every draw is breaking. The frig itself is breaking any to toss in the garbage. It make no sensor how the material is so cheap. Love samsung phones but will never buy any other appliance from them.
Response from Samsung USBy Samsung Care, May 19, 2025
Hi Sab L,
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing piece of tech
on June 17, 2025
Posted by: EricPL
from Chicago IL
[This review was collected as part of a promotion.] Great so far. Delivery and installation was perfect. Set up a breeze. Love the water pitcher makes refilling the Stanley a breeze. Love that’s it’s hidden and can’t see it as well! Highly recommend. Would purchase again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the built-in screen feature, so much fun
on August 28, 2025
Posted by: Tt268
from Los Angeles, CA
[This review was collected as part of a promotion.] The stainless steel finish looks very sleek and modern, and it matched all my applicants, and instantly upgrades the look of my kitchen. The fridge is large and very spacious, which makes it easy to store groceries for the whole family without feeling cramped. I really like the four-door design because it helps keep things organized and easy to find. The shelves and compartments are adjustable, which is convenient when I need to fit bigger items. One of my favorite features is the big built-in screen, it’s larger than expected, very responsive, and super convenient. I can look up recipes, play music, or even watch shows while cooking in the kitchen, which makes the whole experience more fun. The cooling is strong and consistent, keeping food fresh for a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on September 11, 2025
Posted by: MERC
[This review was collected as part of a promotion.] Love the fridge but there are a few feature issues. The ice maker cover doesn't slide consistently and the water pitcher doesn't fill consistently.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Stay Away from Samsung
on February 23, 2026
Posted by: Waste of money
Samsung products have become very low quality. I purchased this refrigerator and with less than 5 years of normal usage, the whole unit has stopped working. Once i called Samsung, they CAN send someone to take a look, but i will have to pay out of pocket for the quote, the labor and anything else not read on their fine print 5 years ago. Just stay away from all appliances from this brand
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 26, 2026
Hello there,
We understand how upsetting it is when a refrigerator stops working after only a few years of normal use, especially when you expect your appliances to last much longer. That kind of experience can be really disappointing.
We would like the opportunity to review your situation and help however we can.
Please contact us directly so we can take a closer look and assist with your concerns:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152175301), so our team can pull up your information.
Thank you!
^Joshua
We understand how upsetting it is when a refrigerator stops working after only a few years of normal use, especially when you expect your appliances to last much longer. That kind of experience can be really disappointing.
We would like the opportunity to review your situation and help however we can.
Please contact us directly so we can take a closer look and assist with your concerns:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152175301), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US