Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub™+ & AI Vision Inside™ - Charcoal Glass & Black/Charcoal
Average customer rating
4.7
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
53
4 Stars
8
3 Stars
0
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
54 out of
57)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub™+ & AI Vision Inside™ - Charcoal Glass & Black/Charcoal
Customer Rating
1
Worst service ever. Long time customer - no more.
on June 24, 2025
Posted by: zxlr
from Powell, WY
[This review was collected as part of a promotion.] Showed up with a door problem that was simple, but Samsung refused to fix. After waiting for three months, they changed the install date which caused a vacation to be rescheduled. Samsung does not compensate for poor planning on their part. Samsung then refused to help me on the phone or chat with the non-functional fridge. I have seven case numbers and chat transcripts to prove it. The fridge might be nice, but service/support is horrific.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
Good day,
We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149713967) to help our team locate your information when you message us.
Have a great day.
-John
We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number (1149713967) to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful fridge, Incomparable tech
on May 2, 2025
Posted by: Chargernife
from Katy, Texas
[This review was collected as part of a promotion.] I love this fridge, it's beautiful and matches the rest of my Samsung appliances. It has a huge screen on the front that works like a tablet! You can do almost anything a Samsung tablet would do. I am sure they will add more features as more updates are made but as of now I can check my ring cameras, play Spotify/ pandora/ iheart, you can watch YouTube and control all your other devices connected via SmartThings. I haven't even mentioned the AI inside or the automatic doors or the other 100 features that are equally as mindblowing. Just all around really happy and can't wait to see what else they add.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Design
on May 2, 2025
Posted by: Chargernife
from Katy, Texas
[This review was collected as part of a promotion.] I like this fridge, it's has a beautiful exterior. The AI inside feature is super useful. I love the beverage center and Auto open doors.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice looking refrigerator
on May 3, 2025
Posted by: SamsungLover
from Harrisburg, Pennsylvania
[This review was collected as part of a promotion.] I bought the bespoke white glass refrigerator two weeks ago and we love the functionality. My kids like the 32” touch screen a lot.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Our Kitchen's New Command Center!
on June 14, 2025
Posted by: Jevon
from Seattle, WA
[This review was collected as part of a promotion.] The Samsung Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Family Hub is a remarkable appliance that combines elegant design with cutting-edge smart features. The improved AI Family Hub+ offers an expansive display, featuring a 32-inch screen, transforming our fridge into a central home hub for streaming, photo sharing, recipes, and smart home control. Complementing this is the AI Vision Inside technology, which identifies fridge contents, simplifying inventory management. Include the convenient Beverage Center with an internal dispenser and AutoFill Water Pitcher, and a Dual Ice Maker providing both cubed ice and smaller "Ice Bites." The customizable and changeable Bespoke door panels allow us to easily refresh our kitchen's aesthetic, while the counter-depth design has a seamless, built-in look.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Furturistic!
on April 24, 2025
Posted by: samsung4lifeee
If you're striving to make your home a true reflection of your unique personality and style, bespoke items are undeniably the way to go. Take bespoke refrigerators, for example: these aren't just appliances—they're statement pieces. With customizable designs, dimensions, and finishes, they elevate functionality to a work of art, seamlessly blending into any interior theme you can dream up. Whether you prefer sleek modern vibes or a more rustic charm, bespoke fridges ensure your kitchen remains as stylish as it is efficient.
But it doesn't stop there. Every bespoke item—be it furniture, lighting fixtures, or decor—carries an essence of individuality and precision that store-bought pieces simply can't match. From handcrafted dining tables designed to fit your family and space perfectly to custom cabinets tailored for your storage needs, bespoke creations add a personal touch that transforms a house into a home.
Investing in bespoke items isn't just about aesthetics; it's about creating a harmonious environment where every piece serves a purpose, both practical and emotional. They're perfect for anyone looking to escape the cookie-cutter feel of mass-produced goods and embrace a lifestyle that truly resonates with their taste. In short, bespoke items aren't just luxuries—they're essentials for a truly unique and inviting home.
THIS IS A MUST HAVEEE!!!!!!!
But it doesn't stop there. Every bespoke item—be it furniture, lighting fixtures, or decor—carries an essence of individuality and precision that store-bought pieces simply can't match. From handcrafted dining tables designed to fit your family and space perfectly to custom cabinets tailored for your storage needs, bespoke creations add a personal touch that transforms a house into a home.
Investing in bespoke items isn't just about aesthetics; it's about creating a harmonious environment where every piece serves a purpose, both practical and emotional. They're perfect for anyone looking to escape the cookie-cutter feel of mass-produced goods and embrace a lifestyle that truly resonates with their taste. In short, bespoke items aren't just luxuries—they're essentials for a truly unique and inviting home.
THIS IS A MUST HAVEEE!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No light in the freezer.
on May 11, 2025
Posted by: Edaug
from Green Cove Springs, Florida
Nice features. Not sure about the value to cost. But very disappointed in a big design flaw. No Light for or in the freezer. Have to turn on all lights in the kitchen to see and sort through contents.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Samsung Care, May 13, 2025
Hi Edaug,
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help.
This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149140234 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing piece of tech
on June 17, 2025
Posted by: EricPL
from Chicago IL
[This review was collected as part of a promotion.] Great so far. Delivery and installation was perfect. Set up a breeze. Love the water pitcher makes refilling the Stanley a breeze. Love that’s it’s hidden and can’t see it as well! Highly recommend. Would purchase again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US