Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub™+ & AI Vision Inside™ - Charcoal Glass & Black/Charcoal
Average customer rating
4.7
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
51
4 Stars
7
3 Stars
0
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
52 out of
55)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub™+ & AI Vision Inside™ - Charcoal Glass & Black/Charcoal
Customer Rating
5
Love it!
on May 8, 2025
Posted by: cataramos
from Leander
[This review was collected as part of a promotion.] We love our Samsung refrigerator—it’s been a great addition to our kitchen. It keeps everything perfectly cool and has plenty of space for our family’s needs. The best part is the built-in water dispenser, which is low enough for my 6- and 9-year-old kids to easily fill up their water bottles on their own. It’s convenient, reliable, and makes our daily routine smoother.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Top invention for fridge
on May 9, 2025
Posted by: RutaDD
from Lemont
[This review was collected as part of a promotion.] I'm so happy with my new Samsung Bespoke 4-Door French Door refrigerator. It truly feels like a product from the future. My new Samsung Fridge is now a stylish centerpiece of my kitchen. It’s very spacious interior provides ample storage, ensuring I can organize groceries effortlessly. The innovative features are remarkable. I can watch TV, listen to music, leave notes for my family, and even receive Ring notifications and check social media—all from my fridge! Samsung has made this appliance so innovative that I'm in awe. My family is so excited that we play like kids on the fridge. This is truly an amazing and beautiful product. Of Samsung.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Best Fridge yet!
on May 9, 2025
Posted by: nprado56
from Apollo Beach
[This review was collected as part of a promotion.] This refrigerator has been amazing from the second we got it. Even our 6 year old daughter said she loves the new refrigerator and uses the drawing app everyday to leave her mark in the kitchen. My favorite feature is the auto filling water pitcher that always guarantees me a cup of fresh cold water. Another plus is having 2 kinds of ice. My wife enjoys using YouTube on the fridge for recipe videos while she cooks too. The entire refrigerator itself has plenty of room for all of our groceries.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Just what we needed
on May 9, 2025
Posted by: SitaGirl
from Indianapolis
[This review was collected as part of a promotion.] This Bespoke Fridge is just what my family needed. It is great to have as a family with many kids. I can manage our calendar on the fridge easily linking it to my Samsung and Gmail account. What my kids and I loved more was the added feature of "Alexa". She is a great added bonus. My kids will just ask Alexa do play music or add an item to our shopping list. The Beverage center is great as well. We always have a pitcher full of cold water and ice on hand. Absolutely love the space this fridge brings to our household. We live with our mother in law and brother in law and our 3 kids. So that is 7 family members that need to have their snacks and food in the fridge, and this fridge is absolutely great in space. It keeps the temperature just where we want it and the same with the freezer very spacious and easy to get stuff in and out. I definitely recommend the Samsung Bespoke refrigerator to any family looking for a spacious and smart fridge.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
New and different
on May 9, 2025
Posted by: Huddog
from Suisun City
[This review was collected as part of a promotion.] This is a very attractive refrigerator, the touch screen on the door is very helpful to remind me what I need to purchase to stock up, but this type of product is not for everyone, if you’re computer smart and know how to use this to your advantage by all means this is for you. The color and style fits perfectly in our kitchen. On the screen it has a meal planner for the week and we can look up and store recipes as needed. There are no handles sticking out for us to bump into, the home screen displays the current temperature outside and has a calendar that you can post events as reminders and has a feature that tells you how much power your home is using. I really like the ice maker it makes large and small ice cubes and has a built-in water pitcher that will refill itself after each use. I also have my Ring doorbell camera connected to it so if someone comes to the door, I just have to look at the refrigerator door to see who's there. It also works with Alexa, or it has Bixby that is also available. This refrigerator has so many features to make things easier for us.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Stylish, Spacious, and Smart
on May 15, 2025
Posted by: JakeMelanie
[This review was collected as part of a promotion.] There’s a lot to love about this Samsung Bespoke 4-Door French Door Refrigerator. It’s modern, sleek, and packed with features that genuinely make everyday life easier. My favorite things? The dual ice maker and the AutoFill water pitcher in the beverage center. Between the cubed ice and smaller “Ice Bites,” I always have the right ice on hand, and the pitcher is perfect for refilling water bottles quickly — I use it all the time.
The whiteboard app on the Family Hub screen has also been a big hit. It’s great for leaving notes or reminders, and the kids have gotten a little too excited about it — now they want to watch videos on the fridge more than the TV or tablets! It’s fun, but I might need to set a fridge screen time limit.
I also really appreciate the layout of the crisper drawers — they’re deeper than I expected and easily hold a good variety of fruits, veggies, and cheese without feeling cramped. The overall space in the fridge and freezer is generous, and it’s been easy to organize everything.
That said, not everything is perfect. I really miss having traditional handles on the doors — the flat panel design is clean-looking, but the hidden grip style can be a bit awkward to use, especially when my hands are full or wet. It’s a small design choice that impacts day-to-day convenience more than I thought it would.
My biggest disappointment, though, was discovering that the bottom two panels were scratched and dented right out of the box. It was frustrating to see that kind of damage on a brand-new, premium appliance. Thankfully, because this is part of the Bespoke line, the panels are swappable. I’m currently working with the seller to get replacements — fingers crossed they come through.
Overall, it’s a beautiful, feature-rich fridge that fits our lifestyle well. Overall, this an absolutely FANTASTIC product and I 100% recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Smart Fridge That Feels Like the Future
on May 17, 2025
Posted by: Anonymous
from Harrison
[This review was collected as part of a promotion.] We've had the Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub for a few days now, and overall, it's been a great addition to our kitchen. The star of the show is definitely the AI Family Hub — the huge 32" touchscreen is a hit with everyone, especially the kids. They love the whiteboard feature, and we’ve been using it for quick notes, reminders, and even the occasional doodle. Watching recipe videos or streaming while prepping meals makes cooking more fun and interactive.
The beverage center is another standout. The built-in pitcher is perfect for quickly filling water bottles before heading out to soccer or baseball practice. We also love the dual ice maker — it gives you both cubed ice and smaller "Ice Bites," which is a nice touch. And thankfully, the ice maker is no longer in the main fridge compartment (a flaw in older Samsung models), so there’s tons more usable fridge space now.
Speaking of space — this fridge has plenty of room, and the SmartThings integration ties everything together seamlessly with our other Samsung appliances. It really feels like a smart home when the fridge can talk to the oven or alert us when a door is left open.
Now, for the not-so-great parts. The shelf configuration is a little odd — for example, we can't stand up a 2-liter bottle anywhere inside. The AI Vision camera is a cool idea, but it’s hit-or-miss right now. We haven’t had enough time with it to fully judge, but first impressions weren’t impressive.
We had some hiccups with the ice maker at first — it didn’t produce enough ice for the first couple of days. After some frustrating back-and-forth with Samsung support (not their strongest area), we finally got it working by resetting it. It still never fills up completely, but manually shifting the ice from the back of the tray forward helps.
Despite the few flaws, this fridge feels like a glimpse into the future of kitchen appliances. Overall, this an absolutely FANTASTIC product and I 100% recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Cheap material
on May 18, 2025
Posted by: Sab L
This is the worst refrigerator ever. Had it a little over a year and every draw is breaking. The frig itself is breaking any to toss in the garbage. It make no sensor how the material is so cheap. Love samsung phones but will never buy any other appliance from them.
Response from Samsung USBy Samsung Care, May 19, 2025
Hi Sab L,
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience.
Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes:
1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact.
2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom.
3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks.
4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily.
Tips to Prevent Breakage:
a. Avoid overloading drawers.
b. Let drawers warm up slightly before removing them for cleaning.
c. Handle with care, especially in cold conditions.
Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator.
Samsung Parts:
https://samsungparts.com/
Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number.
How to find model code
https://www.samsung.com/us/support/downloads/#find-codes
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149227012 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
