Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - Charcoal Glass & Black/Charcoal
Average customer rating
4.5
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
126
4 Stars
21
3 Stars
0
2 Stars
2
1 Star
15
91%of customers recommend this product.
(
116 out of
128)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub+ - Charcoal Glass & Black/Charcoal
Customer Rating
5
Integrated Appliance for the Kitchen
on January 12, 2026
Posted by: JRLondon
from Virginia
[This review was collected as part of a promotion.] The Bespoke fridge is an excellent product. Its use of technology is innovative especially with its auto door opening sensors. Using camera to see what's inside allows for the door to be opened less. With the integrated network connectivity to the internet, it makes the appliance more usable in the kitchen.
The roominess of the inside allows for a large amount of Items to be stored inside plus with the deli draw that gives additional storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful refrigerator
on January 13, 2026
Posted by: Pocho
from Charlotte nc
[This review was collected as part of a promotion.] It’s a beautiful refrigerator , is not only looks great in our kitchen, and it is packed with so many wonderful features that I never knew we needed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible refrigerator
on January 14, 2026
Posted by: Kathy
[This review was collected as part of a promotion.] We love our new refrigerator especially the beverage center and dual ice maker
Written by a customer while visiting Samsung US
Customer Rating
5
Impeccable look in my new modern home.
on March 2, 2026
Posted by: Papa Will
from Mirada San Antonio Fl
Wanted to chime in my new white glass ai hub 4 dr fridge is fantastic looking with my stone cabinets and White Island. Omg. It is just soo good. And the bev center is just great for our son.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Style over substance.
on March 5, 2026
Posted by: Kimba2
from Kinnelon,NJ
Love the look and the screen. Loved having our family calendar easily accessible. I liked the ice drawer and the water jug inside the door. Drawer space is limited and the shelves are awkwardly spaced. This is my 3rd Samsung fridge. Not my favorite as capacity is not as efficient as others I’ve owned. Unfortunately the freezer stopped cooling after 4 months then the fridge followed shortly after. So not actually fulfilling the primary objective of the purchase. Pretty but useless. With no replacement in sight.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Rachel, Samsung, March 9, 2026
"Hello Kimba2, we truly value how you highlighted the design, Family Hub calendar, and the water and ice features on your third Samsung fridge. Reliable cooling is essential for your day‑to‑day.
You can start performing a full power cycle for 2 minutes, look for any error codes or blinking on the display, and confirm there’s at least 2 inches of space around the sides, top, and back for airflow. You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Please keep this reference number for your records: 1152219846
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
You can start performing a full power cycle for 2 minutes, look for any error codes or blinking on the display, and confirm there’s at least 2 inches of space around the sides, top, and back for airflow. You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Please keep this reference number for your records: 1152219846
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
Written by a customer while visiting Samsung US
Customer Rating
4
Great product with built in technology
on March 10, 2026
Posted by: Bob B
[This review was collected as part of a promotion.] So far the refrigerator has been great. We really love the interior ice maker setup and the interior water dispenser and pitcher. The technology features are a very nice addition
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Top-level- Features!
on March 10, 2026
Posted by: Luv2shop
[This review was collected as part of a promotion.] Lets unpack this : Top rated with features that allows you to open the door with a single touch of your finger. multiple types of ice for everyone in your home, keeping the money in your pockets. the Family Hub you can connect Bluetooth for your fav Music, TV, Dateline, check to see who is at the door all from your Fridge, now capacity? Meats its meats/cheese, vegs and layers and layers of food as it has several shelves. I don't know how I have lived without this.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on March 10, 2026
Posted by: Huntanochi
from Winter Park, Fl
[This review was collected as part of a promotion.] Good refrigerator and lots of fun features for a busy family. The family hub and large screen and large capacity make it great. Very efficient interface and user friendly. Connects to phone app easy
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US