Customer reviews from geappliances.com
GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Average customer rating
4.1
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
89
4 Stars
21
3 Stars
12
2 Stars
10
1 Star
15
73%of customers recommend this product.
(
43 out of
59)
Customer Reviews for GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Customer Rating
1
Brew Basket Opens During Grind
on February 15, 2026
Posted by: Aftercorbu
Machine is only a couple of months old and the brew basket pops open as soon as the grind function begins. I have cleaned all areas and components. I have descaled (even though more or less new) as well. Changed the setting for a more course grind. The basket itself has a lot of play. Will be returning and hope for a new machine that will work. We do like the quality of the coffee when it does brew.
Response from geappliances.comBy Tierra, GE_Appliances, February 16, 2026
We'd like to assist with the brew basket of your coffee maker popping open. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
2
Brew basket pops open
on February 17, 2026
Posted by: mlynnb1234
I loved this coffee maker until the brew basket started to pop open while grinding, while brewing, or just because. I have had this coffee maker for less than a year. Additionally, finding the right 800 number to speak to someone about this is next to impossible. I will no longer be able to recommend this product.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Julia, GE_Appliances, February 18, 2026
We see that you've been in contact with our internal team and are working towards a resolution. We recommend continuing to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pass on this one altogther
on March 6, 2026
Posted by: MattSchwab
DO NOT BUY! We were very excited to get this coffee maker. I purchased in November as Christmas gift and we installed it last weekend (Feb 28th'26). Within three brews the brew basket mechanism that allows coffee to flow to the pot was breaking and quickly got worse. There seems to be a defect. We asked for a refund but due to the dates we can only get a new unit shipped. Unless they fix this design flaw the same will happen as the plastic that protects the spring is clearly not strong enough to sustain even basic use. I love GE appliances and have them in other places, the fur slice toaster is sweet, but this coffee maker is a dud and way too expensive to not work.
Response from geappliances.comBy Vikki, GE_Appliances, March 6, 2026
Thank you for sharing your insights. We encourage you to give another unit a try and follow through with getting the replacement unit that was offered to you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Worth it
on May 4, 2026
Posted by: PDtheGreat
By far the best coffee maker I've ever owned, it's easy to use and gives you a lot of customization options. The versatility between brewing directly to cup in the carafe for when you when you are hosting or just need an after work pick me up. Stop wasting your time with the bland Keurig. Once you try this, you'll never go back.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Way to Abandon K-Cups
on May 10, 2026
Posted by: BillDaThrill
from Ogden, UT
Makes a great cup of coffee. Love starting coffee machine from our bed. The online app is too simple, would be nice to be able to make more adjustments. Has been easy to clean and our new favorite addition in our kitchen.
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, May 21, 2026
We're also huge fans of the coffee this unit brews and the convenient remote control features. We also love the adjustable burr grinder, which means each bean is precisely ground for your ideal coffee brew, every time. We will be passing your feedback about the app over to our app design team to review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great coffee maker
on May 13, 2026
Posted by: Willx
Great coffee maker! Grinding and brewing is spot on and the different brew strengths are terrific. Coffee tastes amazing! Love the single serve or carafe options.
Response from geappliances.comBy Magela@GEAppliances, May 14, 2026
We also love the flexibility this model offers, from fresh-ground single-serve brewing to full carafe options for sharing. The adjustable burr grinder with multiple settings helps deliver a consistent grind for a personalized coffee experience, while the bean-to-cup design adds convenience with every brew. On top of that, the large removable water reservoir also makes it easy to prepare multiple servings with fewer refills. This combination of thoughtful features makes it a great option for a variety of coffee preferences.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't Buy!
on May 13, 2026
Posted by: Patthecat
It was terrible on wifi connectivity. Also, the coffee tasted like plastic, even after a dozen manual brews.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, Cafe_ Appliances, May 15, 2026
We would like to assist you with this coffee maker. We encourage you to view the Care and Cleaning section of the Owner's Manual, as cleaning maintenance can affect the taste of the brewed coffee. You can view the Owner's Manual here: https://images.salsify.com/image/upload/s--XJOlJs6V--/2485e0ac18a4d1e9b80cbd928abfe03ef90e27c4.pdf. For assistance with getting your appliance paired with Wi-Fi, we recommend contacting our GE Appliances Connected Home Support Line at 1-800-220-6899, or email connected@help.geappliances.com.
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Coffee
on May 14, 2026
Posted by: Cdud
Makes absolutely the best coffee! Easy to setup and use. Love the connection to the AP
Response from geappliances.comBy Jonathon, GE_Appliances, May 15, 2026
We're also huge fans of the tasty coffee that this unit brews. You've made an excellent choice. We recommend taking advantage of the MyBrew profiles through the app, which let you save your favorite settings all in one go.
Written by a customer while visiting geappliances.com