Customer reviews from geappliances.com
GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
86
4 Stars
18
3 Stars
12
2 Stars
10
1 Star
14
72%of customers recommend this product.
(
41 out of
57)
Customer Reviews for GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Customer Rating
1
Brew Basket Opens During Grind
on February 15, 2026
Posted by: Aftercorbu
Machine is only a couple of months old and the brew basket pops open as soon as the grind function begins. I have cleaned all areas and components. I have descaled (even though more or less new) as well. Changed the setting for a more course grind. The basket itself has a lot of play. Will be returning and hope for a new machine that will work. We do like the quality of the coffee when it does brew.
Response from geappliances.comBy Tierra, GE_Appliances, February 16, 2026
We'd like to assist with the brew basket of your coffee maker popping open. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
2
Brew basket pops open
on February 17, 2026
Posted by: mlynnb1234
I loved this coffee maker until the brew basket started to pop open while grinding, while brewing, or just because. I have had this coffee maker for less than a year. Additionally, finding the right 800 number to speak to someone about this is next to impossible. I will no longer be able to recommend this product.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Julia, GE_Appliances, February 18, 2026
We see that you've been in contact with our internal team and are working towards a resolution. We recommend continuing to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pass on this one altogther
on March 6, 2026
Posted by: MattSchwab
DO NOT BUY! We were very excited to get this coffee maker. I purchased in November as Christmas gift and we installed it last weekend (Feb 28th'26). Within three brews the brew basket mechanism that allows coffee to flow to the pot was breaking and quickly got worse. There seems to be a defect. We asked for a refund but due to the dates we can only get a new unit shipped. Unless they fix this design flaw the same will happen as the plastic that protects the spring is clearly not strong enough to sustain even basic use. I love GE appliances and have them in other places, the fur slice toaster is sweet, but this coffee maker is a dud and way too expensive to not work.
Response from geappliances.comBy Vikki, GE_Appliances, March 6, 2026
Thank you for sharing your insights. We encourage you to give another unit a try and follow through with getting the replacement unit that was offered to you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Worth it
on May 4, 2026
Posted by: PDtheGreat
By far the best coffee maker I've ever owned, it's easy to use and gives you a lot of customization options. The versatility between brewing directly to cup in the carafe for when you when you are hosting or just need an after work pick me up. Stop wasting your time with the bland Keurig. Once you try this, you'll never go back.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com