Customer reviews from geappliances.com
GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Average customer rating
4.5
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
62
4 Stars
13
3 Stars
5
2 Stars
3
1 Star
3
77%of customers recommend this product.
(
17 out of
22)
Customer Reviews for GE Profile - Grind and Brew 10-Cup and Single Serve Brewer with 6 Option Adjustable Burr Grinder - Carbon Black
Customer Rating
3
Superb coffee, problems with the machine itself
on February 20, 2025
Posted by: DawnEsp
from Arlington, TX
First and foremost, this makes a superb cup of coffee. For that reason alone, I have chosen not to return it but I am giving it only 3 out of 5 stars (at best). I have significant issues with this machine and contacting the manufacturer did not resolve the biggest issue.
What I like:
+It's a beautiful machine. I found it relatively easy to setup and brew and I like the WiFi/app experience.
+I like that I can brew small batches (mug sized) or a carafe size.
+I like that I can customize almost everything about my daily brew from bean grind, ratio, and water temp.
+Hands down, it is brewing the best drip coffee that I have had from a home brewer.
Critiques/Complaints:
-My first complaint is that the machine is too tall to store on my kitchen counter. I have had to make a separate space for it.
-When selecting Mug vs Carafe, there is a slider bar that affects the flow of coffee into the mug. Other than a very small print on the main screen to remind the user to slide the bar, this machine doesn't have any sort of sensor or alert that you've forgotten to slide said bar. More than once, I've forgotten and my brew stayed in the basket, risking an overflow. For a higher end machine, GE should be doing better and have some sort of audible alert or safety mechanism to prevent brewing with it in the wrong position.
-BY FAR, the most annoying issue is that the door holding the brew basket does not consistently close. I have adjusted, readjusted, seated and re-seated this thing and sometimes I have to either force it close or slam it. I absolutely cannot figure out why it does it sometimes and not others. I contacted the manufacturer about this. They simply sent me a replacement brew basket which did not resolve the issue. I suppose it's possible that I have a defective machine, but apparently the manufacturer things it's part-specific. VERY UNHAPPY with this issue and I probably should have returned it when I still had the window of opportunity.
What I like:
+It's a beautiful machine. I found it relatively easy to setup and brew and I like the WiFi/app experience.
+I like that I can brew small batches (mug sized) or a carafe size.
+I like that I can customize almost everything about my daily brew from bean grind, ratio, and water temp.
+Hands down, it is brewing the best drip coffee that I have had from a home brewer.
Critiques/Complaints:
-My first complaint is that the machine is too tall to store on my kitchen counter. I have had to make a separate space for it.
-When selecting Mug vs Carafe, there is a slider bar that affects the flow of coffee into the mug. Other than a very small print on the main screen to remind the user to slide the bar, this machine doesn't have any sort of sensor or alert that you've forgotten to slide said bar. More than once, I've forgotten and my brew stayed in the basket, risking an overflow. For a higher end machine, GE should be doing better and have some sort of audible alert or safety mechanism to prevent brewing with it in the wrong position.
-BY FAR, the most annoying issue is that the door holding the brew basket does not consistently close. I have adjusted, readjusted, seated and re-seated this thing and sometimes I have to either force it close or slam it. I absolutely cannot figure out why it does it sometimes and not others. I contacted the manufacturer about this. They simply sent me a replacement brew basket which did not resolve the issue. I suppose it's possible that I have a defective machine, but apparently the manufacturer things it's part-specific. VERY UNHAPPY with this issue and I probably should have returned it when I still had the window of opportunity.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 21, 2025
We are happy to hear that you have enjoyed the delicious coffee that this machine brews. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the brew basket and audible sounds along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Bean hopper too small
on February 14, 2025
Posted by: Dlip
from Wisconsin
I’ve only had it for one week but really like it a lot. Only comment is the bean hopper is too small IMO. You only get two pots of coffee max before having to refill. Suggestion would be to make a hopper accessory that sits in the space of the current hopper cover that has more capacity. Otherwise it makes a really good cup of coffee.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for us
on February 28, 2025
Posted by: JDKI
from maryland
We love our new coffeemaker. It was easy to set up. This was exactly what we were looking for, a coffeemaker where the machine grinds the beans and we have an option to make a single cup or a pot without using coffee pods.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Just as faulty as its Predecessor
on March 7, 2025
Posted by: Chad C4
from Louisiana
Great coffee is made, however just like its predecessor, the bean grinder is faulty and will not grind when its supposed to. the beans get stuck and will not fall into the grinder. It has to be done by hand which could possibly be a safety issue.
Very disappointing.
Very disappointing.
Features
5
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 10, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Posted by: Marie587
No idea how this thing gets such good reviews. People must have received it for free. It is junk. Every time it makes coffee steam releases from every available space possibly making the counter and cabinets soaked from steam. The drawer that holds the filter/basket that you need to push in feels like it will break at any moment. Can't wait to return and buy something else.
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 18, 2025
We'd like to assist you with your coffee maker. Please check the installation of the shower head on your coffee maker. The shower head has the word 'FRONT' molded onto it. This needs to be towards the front and the tab needs to be facing directly back when installed correctly. Please reference page 19 of the manual for instructions on how to remove the showerhead here: https://products-salsify.geappliances.com/image/upload/s--thCEHWDc--/fegetdyhzbcplyavwaij.pdf
We'd like to connect with you directly on this as well. Please keep an eye out for an email from us and respond at your earliest convenience.
We'd like to connect with you directly on this as well. Please keep an eye out for an email from us and respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Best cup I ever had from a coffee machine
on February 20, 2025
Posted by: BooBoo2025
First tried using mug setting 10 oz on gold setting. Added non-dairy creamer. Taste tested before adding sweetener. Perfect! Sugar not needed! First time that ever happened! Definitely worth the time spent figuring all the settings, etc. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfection!
on March 1, 2025
Posted by: JLaSuer
from Birmingham, AL
I scoured the internet to find a coffee maker that would grind the beans, make a pot of coffee, or a cup without using plastic pods with the touch of a button. The Profile does all that plus has many more features that I love.
But, the best part is that it makes great tasting coffee.
But, the best part is that it makes great tasting coffee.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Best ever
on March 13, 2025
Posted by: Combscuts
from Pa
Where have you been all my life
The grind and brew is the best coffee maker that I have ever owned
The grind and brew is the best coffee maker that I have ever owned
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com