Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
58
4 Stars
9
3 Stars
9
2 Stars
5
1 Star
9
81%of customers recommend this product.
(
63 out of
78)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
4
Works great
on February 27, 2023
Posted by: Mants
[This review was collected as part of a promotion.] This door is great for a dog that wants to go out whenever they want. Installation wasn’t terrible and it looks nice. I love that my dog can go out even when I’m not home. Would recommend to anyone looking for a doggie door.
Response from PetSafeBy PetSafe®, Customer Care , February 27, 2023
Thank you for sharing your experience! We are so happy to hear this is exactly what you needed!
Written by a customer while visiting PetSafe
Customer Rating
5
Dogs love their new freedom
on February 27, 2023
Posted by: Thaddeus13
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] This SmartDoor works great and is easy to install. The dogs love their new freedom and I love how it's a cool new tech toy. The door looks great and is functioning great. Large enough for both of my pups.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 2, 2023
We love hearing that your dogs are enjoying their new freedom with this pet door! Thanks for sharing your feedback with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Perfect for your Pet
on March 4, 2023
Posted by: Flotron16
from Overland Park, KS.
Gender:Male
[This review was collected as part of a promotion.] This pet door resolved all my questions about adding a pet door. It is smart and only lets my pet in, no stray animals or anything. It also is programmable so my dog can’t go in and out all the time. This is great on rain days so I can make sure I’m there to wipe paws. This is seriously everything I ever wanted for a pet door. I highly recommend!!!
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 7, 2023
We're happy to hear that this pet door has been a wonderful addition to your home for your companion. Thanks for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
5
Saves so much time from walking the dogs-love the features!!
on March 6, 2023
Posted by: Scottie
from Orlando
Gender:Male
[This review was collected as part of a promotion.] This dog door is such a time saver!!! One of the worst parts of owning pets is having to bring them outside constantly!!! Where has this been all my life!!? I don't want my cats coming inside my house, so I've never been able to have a dog door. This is so cool because you can either use the dogs microchip OR just use the pet door "key" on their normal collar. The other thing that's so unique about this is the fact that you can use your app to control the dog door when you're not home! You can also get notified when they go in or out & set a schedule to lock/unlock the door. I feel like Petsafe has thought of everything with this product. They include videos to train your dogs how to use a dog door, but I have never had a problem with this. They might be a little nervous at first to push the flap, but once they get the hang of it, they'll be flying through full speed ahead!!
Although I do feel the price of this dog door is quite high.... the features it has save so much time and hassle, by allowing pets to go outside on their own and keeping other animals out. Highly recommended!
Although I do feel the price of this dog door is quite high.... the features it has save so much time and hassle, by allowing pets to go outside on their own and keeping other animals out. Highly recommended!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 8, 2023
Thank you for taking the time to share the experience you and your dogs have had with this door! It's wonderful to know this door has been such a good fit for you and your family.
Written by a customer while visiting PetSafe
Customer Rating
5
Really smart door
on March 6, 2023
Posted by: Ayaan
from Milpitas, CA
Gender:Male
[This review was collected as part of a promotion.] This smartdoor is such a life saver. You won’t realize the value until you actually own it and start using it. I was skeptical but results are amazing. You can control it via app and schedule your activities as per your pooch’s routine.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 8, 2023
Thank you for sharing your experience with us! We're so happy to hear this door has been helpful for you and your dog.
Written by a customer while visiting PetSafe
Customer Rating
5
Works Great!
on March 8, 2023
Posted by: Str6258wv
from Fort Wayne, In
Gender:Male
[This review was collected as part of a promotion.] We installed this door on our detached garage/workshop. It is a heated and air conditioned space that our dogs can go during the hot and cold seasons for relief, water, and food. The door unlocks automatically from the collar key and does not let any other stray pets or forest animals.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 8, 2023
Thank you for sharing your experience! It's great to hear that this door has been in helpful in allowing only your dogs to access their indoor area.
Written by a customer while visiting PetSafe
Customer Rating
5
Exactly what we needed!
on March 11, 2023
Posted by: Cameron88
from Columbus, MI
Gender:Male
[This review was collected as part of a promotion.] I didn’t even know smart pet doors existed until I seen this one, and I’m so glad they do. I love that I can easily control the door through my phone at any time to let the dog out. Extremely convenient! Installation was very straight forward, and went smoothly. I really appreciate the fact that it is weatherproof and seals so well. It is extremely well made and functions even better than I hoped! Highly recommend it.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 14, 2023
We're glad to hear that adding this SmartDoor to your home has been so beneficial and convenient for you and your dog! Thank you for taking the time to share your experience with us, Cameron.
Written by a customer while visiting PetSafe
Customer Rating
3
The large is too large to fit through a wall
on May 14, 2023
Posted by: Michael C
from Greensboro, NC
Gender:Male
I bought this to replace an aging dog door from our mud room to the outside. Unfortunately, the medium was too small for our range of pets, and the large is not designed to fit through the standard distance between wall studs.
The product seems to be targeted towards doors, but all of the doors to the back yard are glass and have storm doors as well. Besides, I've already got a perfectly sized dog door, although it's just a plain 'ol door and I was really looking forward to the remote control.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , May 15, 2023
Thank you for reaching out with your feedback. It may be beneficial to speak with one of our customer care representatives in this situation. You can reach out to our team at 1-866-738-4379 Monday - Friday 8am -7pm EST.
Written by a customer while visiting PetSafe