Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4
(95 Reviews)
Rating breakdown 95 reviews
5 Stars
58
4 Stars
10
3 Stars
10
2 Stars
7
1 Star
10
79%of customers recommend this product.
(
64 out of
81)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
2
Doesn’t Close
on September 7, 2026
Posted by: Jess9193
It took me forever to get this door set up. It turned out I had a defective unit so they replaced it for me at no cost, which was nice. The replacement took a long time to set up as well, issues with WiFi, but I got it working nicely for about a year. It was shortly after that, though that the door stopped closing all the way. Only when my cat comes inside it doesn’t wanna close all the way. I took the door apart to check that the magnets were working well and they are. I’ve tried cleaning it really well too. The problem is my cat slithers in and there isn’t enough force to close. I’m not sure what to do about it. I have other cats getting inside my house now and it’s defeating the purpose of the door. 😩
Response from PetSafeBy PetSafe® Product Support, September 8, 2026
We're so sorry that you've had this issue with your door, Jess! Based on this description, it sounds as if something is preventing the flap from swinging as intended. This can typically be resolved by slight cutout adjustments, and/or slightly loosening the frame screws of the door. So that we can troubleshoot with you and determine which option(s) will likely help your flap swing more freely, please be with your door and contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Disappointed
on July 16, 2026
Posted by: BCMom
We've had this door installed for a little over a month. While the idea of it is great, the functionality is awful. The door is incredibly unreliable. Sometimes the door sensor responds to the fob, sometimes it doesn't. Sometimes, the door will allow my dog to exit, but won't open inward to let her back inside. It's impossible to train my dog with such inconsistent operation. I would not recommend this door unless you are okay with leaving it unlocked. If that's the case, what's the point of paying extra to get a smart door?
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
4
Feline freedom; 95% less begging at the door!!
on June 26, 2026
Posted by: DynamicDuo
from Oregon
Three months in with 15# and an 11# cats. Took a few weeks of sweet words, treats and training but they get it now. Recommend full access until your furry friends catch on and for a month or more after before changing schedules. A nice, steady routined smart door and smart feeding system keeps small birds safe and cats safe from large predators. Installed into exterior wall. Time consuming but it was a great option and thoroughly considered. Smaller cats *may* struggle with the door not fully latching and the force required to both push through and slam securely shut for the next pass through. At this price-point I would hope a stronger implanted microchip reader that can read well from both sides is made a priority. The fob is a great backup—had to buy several from another retailer to replace the ones that keep slipping off because the metal is too thin and passes through any and every keychain coiled-type connector. 9.25/10
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, June 27, 2026
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
3
Not Sure Yet
on June 21, 2026
Posted by: Molly’s_Mom
from Arlington, TX
Gender:Female
I hope I didn’t make a huge mistake in buying this product. I bought the Medium door. My dog weighs only 10 lbs and she won’t be able to get through the door while standing upright. My dog is still afraid of the door but I’m working with her every day to get used to it. She struggles to get her legs through so it makes her afraid.
Written by a customer while visiting PetSafe
Customer Rating
1
Doesn’t work
on May 21, 2026
Posted by: Unhappy1
from Anaheim calif
Gender:Male
Dog collar remote never worked properlly when dog attempts to enter
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 22, 2026
We are sorry to hear you are experiencing this issue with your pup's door activating. Our team would love to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 7:30pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Incredibly loud!!
on March 29, 2026
Posted by: TiaP
from Texas
Gender:Female
This dog door is so incredibly loud when it’s closing! I am trying to engineer a way to quiet it so it stops waking up my sleeping baby when my dogs are going in and out!
No, I would not recommend this to a friend.
(click to see the video)
Written by a customer while visiting PetSafe
Customer Rating
1
on March 27, 2026
Posted by: roso
Worst set up EVER will not work on a gust network, will not work off an wifi extender, will not work off of 5g you have to get your internet service provider involved to actually set this junk up!
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Posted by: ToddO
from Pioneer Ca
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The door is noce and convenient. We thove the security of the door as with our old door the Raccoons were alway sneaking in. No issues sence we instaled the pet safe locking door.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, February 11, 2026
Thank you so much for sharing your feedback! While we are sure the racoons are not enjoying the door, we are happy to hear how much it has helped!
Written by a customer while visiting PetSafe