Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
1
93%of customers recommend this product.
(
28 out of
30)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
5
Best Pet Door in its class!
on February 9, 2023
Posted by: Mcantuh
from Houston, TX
Gender:Male
[This review was collected as part of a promotion.] This is the best pet door in its class. The installation process is fairly easy for fellow DIYers out there. Once installed, there is not much that PetSafe didn’t think about. From the tinted flap to the app that accompanies the door. From the app you can set schedules for your pets and get notified each time the door is used. It is great for those late nights out or just for your pet that likes to go in and out like my Husky. My dog loves his door and almost immediately understood how to use it. I highly recommend this to anyone with pets that is looking for a reliable pet door with safety and security in mind.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 9, 2023
Thank you so much for sharing your experience. We are so happy to hear how helpful this has been!
Written by a customer while visiting PetSafe
Customer Rating
5
Great Company, Great Pet Door.
on February 17, 2023
Posted by: treysta
from bentonville, ar
Gender:Male
[This review was collected as part of a promotion.] Summary: If you want a pet door with (really) smart features - go ahead and buy this. Great Quality, Great Support, and Great Instructions. You really can't go wrong here.
The door works great, as described, and seems to be really well made. Everything works as stated, and the app works great.
The instructions / installation manual is *probably* the best I've ever seen. Absolutely perfect and accurate, and helpful. Seems like a little thing, but when you're putting a hole in your wall / door, it matters.
The customer service is legit (see below for why I had to contact them): Little to no wait, a helpful, easy to understand, and capable human answered, etc.
Training the dogs was easier that expected. We have a 1+ year old mini aussiedoodle and 2 border collies that are just 3 months old. The aussiedoodle has used a soft flap pet door a few times at a friends house, and the border collies are a little shy/skittish, so I was a little worried. Again - the included instructions for training your pet were amazing. We've had the door installed for less than a week, and all three are now using it with no issues.
Story Time: This little door and I went on an adventure together. We have full length glass doors, so I decided to purchase a used, half glass, door and refurbish it a bit. After about 12 hours of work, I had a pretty good door with fresh paint and a big hole in the bottom hung and waiting for it's new doggie door. The installation was a breeze, I got it installed and caulked around the outside in no time.
Then I put the batteries back in and it didn't work. It was doing some kind of boot loop thing. The bigger problem was that it was locked by default, and wouldn't even turn on, so I couldn't even open it. I called support (keep in mind, this product hadn't been widely released yet I don't think) and explained what was going on. They almost immediately offered to send a new unit - until I explained it was working before I installed it, and it was installed in a metal door.
The instructions clearly state that if the door has 'a lot' of metal, it needs the metal door adapter. My door was metal plated, with a foam core, so I was hoping I'd be ok. I wasn't.
I eventually took the pet door back out, and it started working great, so it was determined that I needed the metal door adapter. The good news is that once I removed it, I was able to turn it on all the way and unlock it, then put it back in the door. This was great, since the dogs could at least use it until the adapter came in. Once the adapter came in (with it's own set of instructions that were also amazing) I got it installed and the pet door works great.
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy our team was able to help get you and your pup all set up!
Written by a customer while visiting PetSafe
Customer Rating
5
Fantastic door!
on February 16, 2023
Posted by: Jdcnjy
Gender:Male
[This review was collected as part of a promotion.] Couldn’t be happier with this door and the customer service is even better. We installed through the wall where our existing door was and it was a piece of cake with the extra tunnel pieces we were able to acquire. The door hasn’t dropped from WiFi even once in the several weeks we’ve had it installed. Super happy with it. Just wish our dog wouldn’t be so scared but he is a puppy.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy to hear how great this door has been for you!
Written by a customer while visiting PetSafe
Customer Rating
3
SmartDoor with some Pros, but doesn't meet my standards
on May 1, 2023
Posted by: DadofDogs
from Houston, Tx
Gender:Male
[This review was collected as part of a promotion.] We had a regular PetSafe large dog door already, with roughly 11"x17" opening for 2 large dogs. Replaced with the new large SmartDoor and as of right now, is an okay door, seems to be too large for what is needed, with no manual bypass.
Initial setup of the door before installing was easy. Downloaded the app and registered, linked with wifi, and connected with the door, all standard simple process. Linked the tag with it and everything worked. This took about 5 mins.
First impression, the housing for the door seems to be way larger than needed. I understand it takes 4 large d cell batteries, but for having just an RFID antenna and simple locking mechanism, the inside portion of the housing seems bigger than necessary.
The new smart door has about the same opening, but the cutout needed is much larger. Removed the metal door from the frame, then had to make a much larger cut out. This took about an hour from set up to finish.
Once done with the cutout, I hung the door and installed the new smart door. It went in ok, a little difficult to match the screws up but was fine. This step took about 10 minutes. Though there are a lot of gaps around the actual through part of the door. The non-smart door was a tight fit and the holes for the screws were drilled through the door, separate from the cutout opening. On the new smart door, the holes are in the area of the overall cutout, which I didn't like. It's just making a large air gap I don't think is necessary. I think the inside portion of the housing is so large since all the strength for holding it in place is in the housing, with limited areas in contact with the actual door. If the cutout was smaller, holes drilled through the door, then the housing could be smaller overall.
Once installed, everything worked. Did notice that if batteries die, there is no manual lock/unlock. So, if you don't have any batteries handy, then the door will be locked until batteries are replaced.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 18, 2025
Thank you for sharing your experience with us! In case this information is help, battery status can be seen within the app; this can provide a chance to change the batteries when they are low before the point that they would die. It is also important to note that in most cases it is best to use an installation adaptor when installing this door in a metal door; this helps prevent interference and strain. This adaptor can be seen here-
https://www.petsafe.com/product/smartdoor-connected-pet-door-installation-adaptor/
If you have any questions, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://www.petsafe.com/product/smartdoor-connected-pet-door-installation-adaptor/
If you have any questions, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Safe outdoor system
on January 29, 2023
Posted by: AndyG
from NJ
Gender:Male
[This review was collected as part of a promotion.] This SmartDoor Pet Door is perfect for my cat. We're just getting started with it, but this gives my animal companion a sense of autonomy with good, safe options as I look after him and the enclosed, controlled outdoor space he's allowed into.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, January 29, 2023
We're so happy to hear this door has worked well for you and your cat! Thank you so much for sharing this review with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Large but perfect
on January 30, 2023
Posted by: earl4077
from Massachusetts
Gender:Male
[This review was collected as part of a promotion.] This is exactly what i was looking for. its the perfect size for my dog but not too large/small that it causes issues. We have a golden and she loves running in and out of the house. It was easy to setup and is well built. Im excited to see it in use during the summer months. This will be a huge help for us. I would highly recommend. PetSafe products have never failed us yet!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 30, 2023
Thank you so much for sharing your experience! We are so happy to hear how much you and your golden are enjoying your door!
Written by a customer while visiting PetSafe
Customer Rating
4
Dog fun
on January 30, 2023
Posted by: Chrissy329
from Brooklyn ny
Gender:Male
[This review was collected as part of a promotion.] The SmartDoor™ Connected Pet Door is great when I am home cooking dinner or busy doing stuff around the house it lets my dogs go and run around out side and play and use the bathroom. The My PetSafe® app, is good with manage schedules, and to get notifications, with the door so I can remotely control the pet door right through my phone. I like that I am able to set individual schedules for them. With the app. And the multi-point lock on the flap to keep my dog safe inside and other animals out. I have the Large size It is a great size for my pitbull and pug.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 30, 2023
Thank you so much for sharing your experience! We are happy to hear how well the door is working for you and your pups!
Written by a customer while visiting PetSafe
Customer Rating
5
PetSafe Smart door
on January 31, 2023
Posted by: dameon29
from Riverside, Ca
Gender:Male
[This review was collected as part of a promotion.] The Petsafe Smart door is great. Itwas a pretty simple install and connects to your home network easily. It allows me to schedule when I let my animals in or out of the house. With the tags per pet it will also sense which animals are allowed out of the house. It's nice because it helps me to keep them safe even away from home. Every pet owner needs this!
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, January 31, 2023
We're happy to hear that this door was easy to install and use. Thank you for sharing this feedback with us!
Written by a customer while visiting PetSafe