Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
58
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
10
79%of customers recommend this product.
(
64 out of
81)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
5
Easy Install and Amazing Functionality
on February 20, 2023
Posted by: TechJeeper
from Perry, MI
Gender:Male
[This review was collected as part of a promotion.] This product has made it incredibly easy for my furry friend to come and go as she pleases while keeping unwanted critters out of my home. The chip technology is easy to set up and the door itself is sturdy and well-made. I no longer have to worry about getting up to let my dog out or checking to make sure she's back inside before bed. It's a great investment for any pet owner who wants to give their pup the freedom to roam while still maintaining a safe and secure home.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 22, 2023
We're so happy to hear this door has been a good fit for your family! Thank you for taking the time to share your experience.
Written by a customer while visiting PetSafe
Customer Rating
5
Great Company, Great Pet Door.
on February 17, 2023
Posted by: treysta
from bentonville, ar
Gender:Male
[This review was collected as part of a promotion.] Summary: If you want a pet door with (really) smart features - go ahead and buy this. Great Quality, Great Support, and Great Instructions. You really can't go wrong here.
The door works great, as described, and seems to be really well made. Everything works as stated, and the app works great.
The instructions / installation manual is *probably* the best I've ever seen. Absolutely perfect and accurate, and helpful. Seems like a little thing, but when you're putting a hole in your wall / door, it matters.
The customer service is legit (see below for why I had to contact them): Little to no wait, a helpful, easy to understand, and capable human answered, etc.
Training the dogs was easier that expected. We have a 1+ year old mini aussiedoodle and 2 border collies that are just 3 months old. The aussiedoodle has used a soft flap pet door a few times at a friends house, and the border collies are a little shy/skittish, so I was a little worried. Again - the included instructions for training your pet were amazing. We've had the door installed for less than a week, and all three are now using it with no issues.
Story Time: This little door and I went on an adventure together. We have full length glass doors, so I decided to purchase a used, half glass, door and refurbish it a bit. After about 12 hours of work, I had a pretty good door with fresh paint and a big hole in the bottom hung and waiting for it's new doggie door. The installation was a breeze, I got it installed and caulked around the outside in no time.
Then I put the batteries back in and it didn't work. It was doing some kind of boot loop thing. The bigger problem was that it was locked by default, and wouldn't even turn on, so I couldn't even open it. I called support (keep in mind, this product hadn't been widely released yet I don't think) and explained what was going on. They almost immediately offered to send a new unit - until I explained it was working before I installed it, and it was installed in a metal door.
The instructions clearly state that if the door has 'a lot' of metal, it needs the metal door adapter. My door was metal plated, with a foam core, so I was hoping I'd be ok. I wasn't.
I eventually took the pet door back out, and it started working great, so it was determined that I needed the metal door adapter. The good news is that once I removed it, I was able to turn it on all the way and unlock it, then put it back in the door. This was great, since the dogs could at least use it until the adapter came in. Once the adapter came in (with it's own set of instructions that were also amazing) I got it installed and the pet door works great.
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy our team was able to help get you and your pup all set up!
Written by a customer while visiting PetSafe
Customer Rating
5
Awesome door
on February 17, 2023
Posted by: HokumandHex
from NJ
Gender:Male
[This review was collected as part of a promotion.] This is a very unique idea and I'm glad I found it. It allows seamless access to the outside of a fenced-in yard without worry or having to get up and let the dog out. It seals very well and I am impressed with the installation process.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you for sharing your experience! We are so happy to hear how well the door is working out for you and your pet!
Written by a customer while visiting PetSafe
Customer Rating
5
Fantastic door!
on February 16, 2023
Posted by: Jdcnjy
Gender:Male
[This review was collected as part of a promotion.] Couldn’t be happier with this door and the customer service is even better. We installed through the wall where our existing door was and it was a piece of cake with the extra tunnel pieces we were able to acquire. The door hasn’t dropped from WiFi even once in the several weeks we’ve had it installed. Super happy with it. Just wish our dog wouldn’t be so scared but he is a puppy.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy to hear how great this door has been for you!
Written by a customer while visiting PetSafe
Customer Rating
5
Works great!
on February 16, 2023
Posted by: Justinv2
from Austin TX
Gender:Male
[This review was collected as part of a promotion.] I can’t tell you about the installation because I had my handyman do the install since it involved cutting a hole in my door. But he said the install was super simple. I have wanted this door for a while but only Large and Small sizes were available. With the medium size, both my dogs (15lb and 10lb) can easily go through it. I did have to buy another key for my other dog but it wasn’t expensive. You can program up to 5 keys. I like that this door has a lock mode so you can fully lock it. My smaller dog was afraid of it at first because it does make a loud click when it unlocks when dog is at door. But after a few days of watching other dog, he now goes right through. It takes rain well and completely keeps the rain out. Make sure you get the right size but it works great!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you so much for sharing your experience Justin! We are so happy to hear how well the door is working for you and your pets!
Written by a customer while visiting PetSafe
Customer Rating
5
Great pet door
on February 16, 2023
Posted by: Zerbie30
from Austin Tx
Gender:Male
[This review was collected as part of a promotion.] We needed a new dog door and this smart door dog door works great. Was easy to install and set up and our dogs quickly learned where to go out. Would definitely recommend trying this out if in need of a new pet door.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy to hear how quickly your pups took to the door.
Written by a customer while visiting PetSafe
Customer Rating
5
Super convenient and easy to install!
on February 15, 2023
Posted by: KristalL
from Addison, IL
Gender:Female
[This review was collected as part of a promotion.] I love our new smart pet door! It is such a lifesaver! My favorite feature is that you can manage schedules, get notifications and you can control the pet door remotely! I don't have to worry about asking the kids to let the dogs out now and when we are not home, my dogs can go out on their own too! You don't have to worry about any air coming in where you install the air either because it is energy efficient and weather sealed. I definitely reccomend this pet door to all pet owners!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you so much for sharing your feedback! We are so happy to hear how helpful the door has been for the whole family!
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing door!
on February 14, 2023
Posted by: Doodle
Gender:Female
[This review was collected as part of a promotion.] This door works great! It lets my pets come and go from the house and keeps both the weather and other animals out. I can decide when my pets can come and go using the app and it alerts me to when they do use the door so that I always know where they are. The instructions were clear so it was easy to install.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 16, 2023
Thank you for sharing your experience! We love to hear how well the door is working for you and your family!
Written by a customer while visiting PetSafe