Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
58
4 Stars
9
3 Stars
9
2 Stars
5
1 Star
10
80%of customers recommend this product.
(
63 out of
79)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
5
Works great!
on February 16, 2023
Posted by: Justinv2
from Austin TX
Gender:Male
[This review was collected as part of a promotion.] I can’t tell you about the installation because I had my handyman do the install since it involved cutting a hole in my door. But he said the install was super simple. I have wanted this door for a while but only Large and Small sizes were available. With the medium size, both my dogs (15lb and 10lb) can easily go through it. I did have to buy another key for my other dog but it wasn’t expensive. You can program up to 5 keys. I like that this door has a lock mode so you can fully lock it. My smaller dog was afraid of it at first because it does make a loud click when it unlocks when dog is at door. But after a few days of watching other dog, he now goes right through. It takes rain well and completely keeps the rain out. Make sure you get the right size but it works great!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you so much for sharing your experience Justin! We are so happy to hear how well the door is working for you and your pets!
Written by a customer while visiting PetSafe
Customer Rating
5
Awesome door
on February 17, 2023
Posted by: HokumandHex
from NJ
Gender:Male
[This review was collected as part of a promotion.] This is a very unique idea and I'm glad I found it. It allows seamless access to the outside of a fenced-in yard without worry or having to get up and let the dog out. It seals very well and I am impressed with the installation process.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you for sharing your experience! We are so happy to hear how well the door is working out for you and your pet!
Written by a customer while visiting PetSafe
Customer Rating
5
Easy Install and Amazing Functionality
on February 20, 2023
Posted by: TechJeeper
from Perry, MI
Gender:Male
[This review was collected as part of a promotion.] This product has made it incredibly easy for my furry friend to come and go as she pleases while keeping unwanted critters out of my home. The chip technology is easy to set up and the door itself is sturdy and well-made. I no longer have to worry about getting up to let my dog out or checking to make sure she's back inside before bed. It's a great investment for any pet owner who wants to give their pup the freedom to roam while still maintaining a safe and secure home.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 22, 2023
We're so happy to hear this door has been a good fit for your family! Thank you for taking the time to share your experience.
Written by a customer while visiting PetSafe
Customer Rating
5
Best pet door ever
on February 20, 2023
Posted by: Johnnypat
from Georgia
Gender:Male
[This review was collected as part of a promotion.] I have three dogs and this pet door has been a great addition. I can set schedules and open it remotely from the app which is great for when I’m not at home or busy and the dogs want to go out. It’s big enough for my biggest dog and feels pretty secure when it’s locked. Installation was pretty simple since I already had an older pet door, but it would be easy enough for most people to install with a little work. I have used Pet Safe doors for years but this one is by far the best I have had. Would highly recommend it to anyone with dogs that is busy and looking for a way to let the dogs out when they’re not home.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 22, 2023
We are happy to hear that this SmartDoor was easy to install and has been a helpful addition in your home! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Best Dog Door Ever!
on February 20, 2023
Posted by: Louis S
from Texas
Gender:Male
[This review was collected as part of a promotion.] This dig door is incredible! The Smart Door by Pet Safe is the best dog product we have ever experienced. Of course it is a dog Door, but it is so much more! The smart tag you place on your dogs collar only allows your dog through the door. One tag comes with the unit, but you can purchase additional tags that can be linked to the door. The door is WiFi enabled snd can be controlled remotely. Weather getting bad and don't want your dog out, you can completely lock the door to keep them in! The unit comes ready to install in a door, you eill need an extender to install in a wall.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 21, 2023
We're so happy to hear that your new SmartDoor has been working well for you and your companion! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe
Customer Rating
5
New age doggy door
on February 20, 2023
Posted by: NathanR
from TEXAS
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this smart doggy door from Petsafe. It was easy to install and easy to setup. It works and allows my dog access to the backyard whenever they want while keeping my house safe from intruders. I would highly recommend this to anyone.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 23, 2023
Thank you for sharing your feedback with us, Nathan. We're glad to hear that this door was easy to set up for your companion!
Written by a customer while visiting PetSafe
Customer Rating
5
Smart and Safe Pet Door
on February 21, 2023
Posted by: drentz5
from allentown, PA
Gender:Male
[This review was collected as part of a promotion.] I wasn't very keen on installing a pet door to let our dogs out into our fenced yard. I don't like the idea of having an easy access into my home.
But this door was intriguing to secure the flap and only allow our dogs to use it.
My big dog (60 lbs) is easier to train and we start with her to use the door. the little dog (25 lbs) is afraid of it, but after watching his sister use it he should be fine with it. I do need to purchase an extra key for his collar then.
Really cool product, looks good, works very well.
We had a super storm a few days ago with horizontal rain. my porch was soaked, but no water came in through the door!
I felt comfortable installing it in my wooden door. A great doggy door!
But this door was intriguing to secure the flap and only allow our dogs to use it.
My big dog (60 lbs) is easier to train and we start with her to use the door. the little dog (25 lbs) is afraid of it, but after watching his sister use it he should be fine with it. I do need to purchase an extra key for his collar then.
Really cool product, looks good, works very well.
We had a super storm a few days ago with horizontal rain. my porch was soaked, but no water came in through the door!
I felt comfortable installing it in my wooden door. A great doggy door!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
2
Great idea. Poor execution.
on February 22, 2023
Posted by: Norrel122
from Coconut Creek, Florida
Gender:Male
[This review was collected as part of a promotion.] I got this for my nephew for his new home. He has an adorable 20lbs miniature schnauzer. Instalation was nothing short of a hassle only for it to last a couple of weeks. I could not believe that the door is that easy for such a tiny dog to break through. Needless to say, now my nephew is on the hunt to find a morecquality replacement that will fit. I cannot recall this product.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 25, 2023
Thank you for sharing your experience. We are sorry your nephew is having this issue with their door. While this is not normal from the feedback we hear from our customers, our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET
Written by a customer while visiting PetSafe