Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
58
4 Stars
10
3 Stars
10
2 Stars
6
1 Star
10
79%of customers recommend this product.
(
64 out of
81)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
5
No uninvited guests
on February 23, 2023
Posted by: Big E
from NY
Gender:Male
[This review was collected as part of a promotion.] We have two 40lb or so dogs and this work well. The door is responsive to the tag and opens well. It took a little bit for the dogs to get use to it. This is more of a walk through door as it won’t respond quickly enough for a running start and jump through haha. Installation was not too bad if you have sown basic tools then you will be all set.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 26, 2023
Your pup is gorgeous! We're so happy to hear this door is working well for you and your dogs. Thank you for sharing this with us!
Written by a customer while visiting PetSafe
Customer Rating
5
This is an AWESOME product!
on February 22, 2023
Posted by: Olya H.
from Los Angeles, CA
Gender:Female
I absolutely love this product! It makes life so much easier when it comes to making sure our four baby has the (controlled) independence to use the backyard as necessary. It works flawlessly and he has already figured out how to get in and out (using the remote on his collar).
The installation requires some DIY skills, but the video and written instructions are very helpful and thorough.
I highly recommend this product!
Olya H.
Response from PetSafeBy PetSafe®, Customer Care , February 24, 2023
Thank you so much for sharing your experience, Olya! We are so happy to hear how much help this has helped you and your pets!
Written by a customer while visiting PetSafe
Customer Rating
5
Great for busy families
on February 22, 2023
Posted by: Remi Doodle
from Ohii
Gender:Female
[This review was collected as part of a promotion.] We installed this a few weeks ago and absolutely love it! The keys and smart lock from my phone have been a game changer! I love that I can lock the door when it’s raining and that the keys prevent random animals from entering. Very easy to install!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 25, 2023
Thank you for sharing your experience! We are so happy to hear how helpful this door has been for you and your family.
Written by a customer while visiting PetSafe
Customer Rating
2
Great idea. Poor execution.
on February 22, 2023
Posted by: Norrel122
from Coconut Creek, Florida
Gender:Male
[This review was collected as part of a promotion.] I got this for my nephew for his new home. He has an adorable 20lbs miniature schnauzer. Instalation was nothing short of a hassle only for it to last a couple of weeks. I could not believe that the door is that easy for such a tiny dog to break through. Needless to say, now my nephew is on the hunt to find a morecquality replacement that will fit. I cannot recall this product.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 25, 2023
Thank you for sharing your experience. We are sorry your nephew is having this issue with their door. While this is not normal from the feedback we hear from our customers, our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET
Written by a customer while visiting PetSafe
Customer Rating
5
Smart and Safe Pet Door
on February 21, 2023
Posted by: drentz5
from allentown, PA
Gender:Male
[This review was collected as part of a promotion.] I wasn't very keen on installing a pet door to let our dogs out into our fenced yard. I don't like the idea of having an easy access into my home.
But this door was intriguing to secure the flap and only allow our dogs to use it.
My big dog (60 lbs) is easier to train and we start with her to use the door. the little dog (25 lbs) is afraid of it, but after watching his sister use it he should be fine with it. I do need to purchase an extra key for his collar then.
Really cool product, looks good, works very well.
We had a super storm a few days ago with horizontal rain. my porch was soaked, but no water came in through the door!
I felt comfortable installing it in my wooden door. A great doggy door!
But this door was intriguing to secure the flap and only allow our dogs to use it.
My big dog (60 lbs) is easier to train and we start with her to use the door. the little dog (25 lbs) is afraid of it, but after watching his sister use it he should be fine with it. I do need to purchase an extra key for his collar then.
Really cool product, looks good, works very well.
We had a super storm a few days ago with horizontal rain. my porch was soaked, but no water came in through the door!
I felt comfortable installing it in my wooden door. A great doggy door!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
New age doggy door
on February 20, 2023
Posted by: NathanR
from TEXAS
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this smart doggy door from Petsafe. It was easy to install and easy to setup. It works and allows my dog access to the backyard whenever they want while keeping my house safe from intruders. I would highly recommend this to anyone.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 23, 2023
Thank you for sharing your feedback with us, Nathan. We're glad to hear that this door was easy to set up for your companion!
Written by a customer while visiting PetSafe
Customer Rating
5
Best Dog Door Ever!
on February 20, 2023
Posted by: Louis S
from Texas
Gender:Male
[This review was collected as part of a promotion.] This dig door is incredible! The Smart Door by Pet Safe is the best dog product we have ever experienced. Of course it is a dog Door, but it is so much more! The smart tag you place on your dogs collar only allows your dog through the door. One tag comes with the unit, but you can purchase additional tags that can be linked to the door. The door is WiFi enabled snd can be controlled remotely. Weather getting bad and don't want your dog out, you can completely lock the door to keep them in! The unit comes ready to install in a door, you eill need an extender to install in a wall.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 21, 2023
We're so happy to hear that your new SmartDoor has been working well for you and your companion! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Best pet door ever
on February 20, 2023
Posted by: Johnnypat
from Georgia
Gender:Male
[This review was collected as part of a promotion.] I have three dogs and this pet door has been a great addition. I can set schedules and open it remotely from the app which is great for when I’m not at home or busy and the dogs want to go out. It’s big enough for my biggest dog and feels pretty secure when it’s locked. Installation was pretty simple since I already had an older pet door, but it would be easy enough for most people to install with a little work. I have used Pet Safe doors for years but this one is by far the best I have had. Would highly recommend it to anyone with dogs that is busy and looking for a way to let the dogs out when they’re not home.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 22, 2023
We are happy to hear that this SmartDoor was easy to install and has been a helpful addition in your home! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe