Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
1
93%of customers recommend this product.
(
28 out of
30)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Posted by: Bkjolly
from Owensboro, KY
Gender:Male
Verified Purchase:Yes
It does the job I need it to do but for the price there are a couple of things I'm disappointed in. The first one being the RFID tags. They're not the greatest quality and easily lost. The solution I found is to duct tape them on the collars. The other on is it's 2025 and the door has no smart home integration. It's not a major thing and could most likely be added in an app update. Other than that the door does what I need it to do.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: ToddO
from Pioneer Ca
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The door is noce and convenient. We thove the security of the door as with our old door the Raccoons were alway sneaking in. No issues sence we instaled the pet safe locking door.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, February 11, 2026
Thank you so much for sharing your feedback! While we are sure the racoons are not enjoying the door, we are happy to hear how much it has helped!
Written by a customer while visiting PetSafe