Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.4
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
23
4 Stars
3
3 Stars
4
2 Stars
2
1 Star
1
93%of customers recommend this product.
(
27 out of
29)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
5
Perfect for your Pet
on March 4, 2023
Posted by: Flotron16
from Overland Park, KS.
Gender:Male
[This review was collected as part of a promotion.] This pet door resolved all my questions about adding a pet door. It is smart and only lets my pet in, no stray animals or anything. It also is programmable so my dog can’t go in and out all the time. This is great on rain days so I can make sure I’m there to wipe paws. This is seriously everything I ever wanted for a pet door. I highly recommend!!!
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 7, 2023
We're happy to hear that this pet door has been a wonderful addition to your home for your companion. Thanks for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
5
Saves so much time from walking the dogs-love the features!!
on March 6, 2023
Posted by: Scottie
from Orlando
Gender:Male
[This review was collected as part of a promotion.] This dog door is such a time saver!!! One of the worst parts of owning pets is having to bring them outside constantly!!! Where has this been all my life!!? I don't want my cats coming inside my house, so I've never been able to have a dog door. This is so cool because you can either use the dogs microchip OR just use the pet door "key" on their normal collar. The other thing that's so unique about this is the fact that you can use your app to control the dog door when you're not home! You can also get notified when they go in or out & set a schedule to lock/unlock the door. I feel like Petsafe has thought of everything with this product. They include videos to train your dogs how to use a dog door, but I have never had a problem with this. They might be a little nervous at first to push the flap, but once they get the hang of it, they'll be flying through full speed ahead!!
Although I do feel the price of this dog door is quite high.... the features it has save so much time and hassle, by allowing pets to go outside on their own and keeping other animals out. Highly recommended!
Although I do feel the price of this dog door is quite high.... the features it has save so much time and hassle, by allowing pets to go outside on their own and keeping other animals out. Highly recommended!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 8, 2023
Thank you for taking the time to share the experience you and your dogs have had with this door! It's wonderful to know this door has been such a good fit for you and your family.
Written by a customer while visiting PetSafe
Customer Rating
5
Exactly what we needed!
on March 11, 2023
Posted by: Cameron88
from Columbus, MI
Gender:Male
[This review was collected as part of a promotion.] I didn’t even know smart pet doors existed until I seen this one, and I’m so glad they do. I love that I can easily control the door through my phone at any time to let the dog out. Extremely convenient! Installation was very straight forward, and went smoothly. I really appreciate the fact that it is weatherproof and seals so well. It is extremely well made and functions even better than I hoped! Highly recommend it.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 14, 2023
We're glad to hear that adding this SmartDoor to your home has been so beneficial and convenient for you and your dog! Thank you for taking the time to share your experience with us, Cameron.
Written by a customer while visiting PetSafe
Posted by: Lorie B
from Ohio
Gender:Female
Verified Purchase:Yes
Does not work in the cold temperatures. Nothing is mentioned in the description about cold temperatures.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Posted by: Anonymous
Verified Purchase:Yes
I have this installed and it's great if all you need it for is to be able to lock and unlock your dog door remotely. I used it today with the smart tag on my dog for the first time just to see what would happen and he was able to go out every time but only once in about ten tries did the door unlock for him to get back in. I watched from about 10 feet away inside the house and saw the icon unlock, heard him pushing against the door, asked my husband on the other side to push the door to see if it was open, and it in fact was not. This happened several times. ONE time our dog came hurtling through with a bang when the latch did unhook...but no matter how fast he went out when it unlocked for him, he couldn't get back in.
There is no troubleshooting guidance on this. This is one in a slew of issues I've had since installing it last week and I am not impressed; this door is not ready for real-world use.
Response from PetSafeBy PetSafe® Product Support, March 9, 2025
We're so sorry to hear that you and your dog have had this experience!
It is important to mention that as with any pet door, we do recommend working with your dog to use the door at a walk, as doors will likely be damaged over time by very forceful use. With this being said, if the door is showing unlocked and does not begin the process of unlocking, this would be an unusual issue that we need to troubleshoot as this is certainly not typical. Please reach out to us while you're with your door; we want to get this resolved for you and your dog as soon as possible. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
It is important to mention that as with any pet door, we do recommend working with your dog to use the door at a walk, as doors will likely be damaged over time by very forceful use. With this being said, if the door is showing unlocked and does not begin the process of unlocking, this would be an unusual issue that we need to troubleshoot as this is certainly not typical. Please reach out to us while you're with your door; we want to get this resolved for you and your dog as soon as possible. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Susan Wood
from Texas
Gender:Female
Verified Purchase:Yes
Fabulous for my dog. She's really smart, so she got it right away. The only drawback, it's a little noisy compared to other doggie doors. I get it, it has to have a way to lock, but some sort of padding to avoid the slamming noise would be great. The other disappointment, you have to purchase the ac adaptor separately. Batteries are great, especially in a power outage, but it would be best to save the batteries and use household power first. The last item - if the locking sound was different from the opening sound, would help confusion in the beginning when training.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Cdub
from Oregon
Verified Purchase:Yes
I think this door could work great for dogs, but all 3 of my cats are scared of the clicking noise. I used rope to hold the door open for a few days and they walked through the opening without any problem, but once the door was down. Even after days of coaxing them with treats, they couldn't get used to it and none of them ever walked through as is intended, with the door down and their collars on.
Written by a customer while visiting PetSafe
Posted by: C. Love
from Rolling Meadows, IL
Gender:Female
Verified Purchase:Yes
Easy to install and use! The instructions were really well written and even my (not so smart) pup figured out how to use it.
I would recommend this to a friend!
Written by a customer while visiting PetSafe