Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
58
4 Stars
9
3 Stars
9
2 Stars
5
1 Star
9
81%of customers recommend this product.
(
63 out of
78)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
3
SmartDoor with some Pros, but doesn't meet my standards
on May 1, 2023
Posted by: DadofDogs
from Houston, Tx
Gender:Male
[This review was collected as part of a promotion.] We had a regular PetSafe large dog door already, with roughly 11"x17" opening for 2 large dogs. Replaced with the new large SmartDoor and as of right now, is an okay door, seems to be too large for what is needed, with no manual bypass.
Initial setup of the door before installing was easy. Downloaded the app and registered, linked with wifi, and connected with the door, all standard simple process. Linked the tag with it and everything worked. This took about 5 mins.
First impression, the housing for the door seems to be way larger than needed. I understand it takes 4 large d cell batteries, but for having just an RFID antenna and simple locking mechanism, the inside portion of the housing seems bigger than necessary.
The new smart door has about the same opening, but the cutout needed is much larger. Removed the metal door from the frame, then had to make a much larger cut out. This took about an hour from set up to finish.
Once done with the cutout, I hung the door and installed the new smart door. It went in ok, a little difficult to match the screws up but was fine. This step took about 10 minutes. Though there are a lot of gaps around the actual through part of the door. The non-smart door was a tight fit and the holes for the screws were drilled through the door, separate from the cutout opening. On the new smart door, the holes are in the area of the overall cutout, which I didn't like. It's just making a large air gap I don't think is necessary. I think the inside portion of the housing is so large since all the strength for holding it in place is in the housing, with limited areas in contact with the actual door. If the cutout was smaller, holes drilled through the door, then the housing could be smaller overall.
Once installed, everything worked. Did notice that if batteries die, there is no manual lock/unlock. So, if you don't have any batteries handy, then the door will be locked until batteries are replaced.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 18, 2025
Thank you for sharing your experience with us! In case this information is help, battery status can be seen within the app; this can provide a chance to change the batteries when they are low before the point that they would die. It is also important to note that in most cases it is best to use an installation adaptor when installing this door in a metal door; this helps prevent interference and strain. This adaptor can be seen here-
https://www.petsafe.com/product/smartdoor-connected-pet-door-installation-adaptor/
If you have any questions, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://www.petsafe.com/product/smartdoor-connected-pet-door-installation-adaptor/
If you have any questions, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
No uninvited guests
on February 23, 2023
Posted by: Big E
from NY
Gender:Male
[This review was collected as part of a promotion.] We have two 40lb or so dogs and this work well. The door is responsive to the tag and opens well. It took a little bit for the dogs to get use to it. This is more of a walk through door as it won’t respond quickly enough for a running start and jump through haha. Installation was not too bad if you have sown basic tools then you will be all set.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 26, 2023
Your pup is gorgeous! We're so happy to hear this door is working well for you and your dogs. Thank you for sharing this with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing smart pet door
on April 12, 2023
Posted by: Casey1010
from Jerusalem AR
Gender:Male
[This review was collected as part of a promotion.] This petsafe smart door is super easy to install and connect it comes with 1 key to connect to wifi and it allows the door to unlock and let my dog come in and out easily and it has to have the key to enter and exit. It was very easy to set up. And when you own more than one dog you can always buy more tags
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, April 12, 2023
We're happy to hear that this door has been easy to setup and for your dog to use. Thanks for sharing your experience, Casey!
Written by a customer while visiting PetSafe
Customer Rating
5
This is a GameChanger
on January 27, 2023
Posted by: Bb1014
from Louisnana
Gender:Male
[This review was collected as part of a promotion.] This thing is the litter robot for pets. Automatic door so you don’t have to get up and let them in our out. Works like a charm and very easy instructions to install the door. Highly recommend this product for pet owners.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 27, 2023
Thank you so much for sharing your experience! We love to hear how helpful the door has been for your whole family!
Written by a customer while visiting PetSafe
Customer Rating
5
Safe outdoor system
on January 29, 2023
Posted by: AndyG
from NJ
Gender:Male
[This review was collected as part of a promotion.] This SmartDoor Pet Door is perfect for my cat. We're just getting started with it, but this gives my animal companion a sense of autonomy with good, safe options as I look after him and the enclosed, controlled outdoor space he's allowed into.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, January 29, 2023
We're so happy to hear this door has worked well for you and your cat! Thank you so much for sharing this review with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Awesome at cat-traffic management!
on January 29, 2023
Posted by: DoubleOSevens
from East Brunswick, NJ
Gender:Male
[This review was collected as part of a promotion.] We have three cats, indoor and outdoor (they stand at our sliding door meowing to go outside until we do).
Welp, this has been super helpful at managing the cats (already microchipped) which was awesome to use that. They can enter and leave on their own, and do so without me having to stand at the door every three minutes because they changed their minds or want to make me stand up for the giggles of it.
They acclimated quickly to the door, really quick actually which I was surprised about. I anticipated more fuss, but nope.
The door is awesome again for letting them in/ out using their chips etc. Its great at that.
One thing, with the sliding door service (me), I could see if they had a furry friend in their mouth. Doing a quick check of "Do I want that on my floor", usually meant a solid no to the cat.
Welp, With this beauty this is no longer the case. I do love it, but have to endure the periodic animal now in my hallway that has to be removed that was brought in the door triumphantly.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, January 29, 2023
We're so happy to hear this door has worked well for you and your kitties! Hopefully they can quickly learn not to share their successful catches with you indoors!
Written by a customer while visiting PetSafe
Customer Rating
5
This thing is cool!!
on January 30, 2023
Posted by: Superjoe1984
from Palm Coast, FL
Gender:Male
[This review was collected as part of a promotion.] We have been debating getting a pet door for a while now. I am a pretty techy guy so when I saw this one I was excited. It’s pretty easy to install as long as you are comfortable cutting a hole in your door. Connecting to it was simple. The smart pet tag is awesome and makes it feel more secure. My pup is super happy she can go in and out as she pleases.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, January 31, 2023
We're happy to hear that your companion's new door was easy to install and that your pup is enjoying their freedom to come and go! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Great Door
on January 30, 2023
Posted by: PaulB1
Gender:Male
[This review was collected as part of a promotion.] This is the best smart door for my dog! I like how I can set the settings of time to open and close, as well as provide me with notifications of when the door is used. Install was very easy, and only took a couple hours. The build quality is solid, and feels very thermal sealed
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 30, 2023
Thank you so much for sharing your experience Paul! We are so happy to hear how well this door is working out for you and your pup.
Written by a customer while visiting PetSafe