Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Average customer rating
4.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
58
4 Stars
9
3 Stars
9
2 Stars
5
1 Star
10
80%of customers recommend this product.
(
63 out of
79)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Large - White
Customer Rating
1
on March 27, 2026
Posted by: roso
Worst set up EVER will not work on a gust network, will not work off an wifi extender, will not work off of 5g you have to get your internet service provider involved to actually set this junk up!
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Incredibly loud!!
on March 29, 2026
Posted by: TiaP
from Texas
Gender:Female
This dog door is so incredibly loud when it’s closing! I am trying to engineer a way to quiet it so it stops waking up my sleeping baby when my dogs are going in and out!
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Doesn’t work
on May 21, 2026
Posted by: Unhappy1
from Anaheim calif
Gender:Male
Dog collar remote never worked properlly when dog attempts to enter
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 22, 2026
We are sorry to hear you are experiencing this issue with your pup's door activating. Our team would love to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 7:30pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe