Customer reviews from PetSafe
PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Average customer rating
4.4
(84 Reviews)
Rating breakdown 84 reviews
5 Stars
58
4 Stars
16
3 Stars
4
2 Stars
1
1 Star
5
20%of customers recommend this product.
(
1 out of
5)
Customer Reviews for PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Customer Rating
1
Probably would not recommend
on January 31, 2025
Posted by: freetobefrankie_1889
[This review was collected as part of a promotion.] I like this product but unfortunately my cat hated it. She refused to use it. The only actual problem with the product was that if filled tok much, it would leak on the back where the cord was and I feared it was a fire hazard
Response from influenster.comBy PetSafe® Product Support, February 2, 2025
We're sorry to hear this fountain has not been the best fit for you and your cat! It is important to mention that though leaking would not be likely to cause an issue for the cord, it can damage the motor if the fountain is overfilled. We do recommend only filling the fountain to the point of the transition between the white and clear portions of the bowl; the fountain will still hold 60 oz. at this level. We're so sorry for any misunderstanding.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
With this being said, since your cat has not yet adjusted to this fountain, we would recommend unplugging the fountain and allowing them to drink out of it as a bowl for a few days. If you have already tried this or if they are still unsure after trying it, please get in touch with us so we can see what different model may be a better fit. Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
1
Made it to the first water filter change and broke
on February 2, 2025
Posted by: Daniel07
Gender:Male
Nice fountain made it to the first water filter change followed the instructions and now it blinks red and doesn't work properly
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 4, 2025
We are so sorry to hear you are having trouble with your Outlast fountain since that filter change. We would love to help troubleshoot and get this working properly for you and your pets again! When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
2
Not as great as expected
on February 18, 2025
Posted by: Daia and Archer
from Plymouth, MN
Gender:Female
We bought this when we got our new cat in Nov 2024, it is now Feb 2025 and it stopped working. It was making a clicking noise due to being low on water. We filled it from the bowl and then noticed it was no longer spinning and the cat mat had a puddle of water in it. Now the light just blinks a pink and blue color. We took off the little cover on the bottom and there is moisture on the battery, cables, and one of the screens on the circuit board is partly black. Why would something holding water, not be water proof or more resistant. I understand its not supposed to get wet, yet it did. I bought it not only because of the new cat but also, the old fountain's motor stopped working after the pet sitter didn't fill up the water high enough when we were gone. Which in turn, is what happened to this one, it was red and made click noise, filled, leaked, and broke.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We're so sorry to hear your fountain has been damaged! When filled from the bowl area with the tray removed as intended, it is unusual for water to get into the areas of the fountain that should be kept dry. This can sometimes happen, however, if the water is filled a bit too high, above the point where the white portion of the bowl transitions to the clear tray. We're so sorry for any difficulty this caused.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This fountain does carry a 1 year warranty, and we'll be happy to replace it for you under the circumstances once we register your warranty. Please have a clear picture or screenshot of your receipt or order record with you and reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Finally found the perfect fountain!
on March 19, 2025
Posted by: em505
Gender:Female
I have gone through so many water fountains for my kitty but none have been worth it for various reasons - pump stops working, annoying to take apart and clean, gets grimy quickly, etc. This fountain is the best I've used so far and the one I'm going to stick with from now on. It's super easy to take apart and clean and is top rack dishwasher safe which is a huge plus. It's also easy to take the tank off the base to rinse and refill the water in between cleanings. I love the fact that there's no pump - fountains with pumps have always been very annoying to clean, especially because the pumps have so many nooks and crannies that get grimy. It's a bit louder than other fountains, but the flowing water honestly sounds kind of soothing and tranquil to me lol. And my kitty loves drinking from it!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, March 19, 2025
Thank you so much for your review. We are so happy to hear the Outlast Fountain is the perfect match for you and your kitties! We appreciate you taking the time to share your experience with us!
Written by a customer while visiting PetSafe
Customer Rating
5
very cool
on April 5, 2025
Posted by: dmytrod4_6225
[This review was collected as part of a promotion.] I recently purchased this PetSafe water fountain, and it exceeded all my expectations! It runs quietly, keeps the water circulating, and ensures it stays fresh and clean — my pet is drinking much more now. The soft blue light looks stylish and helps make the fountain visible even at night. It’s easy to assemble and clean, and the transparent lid makes it simple to check the water level. I placed a food bowl next to it, and now my pet has a perfect little feeding and hydration station. I’m very happy with this purchase and definitely recommend it to other pet owners!
Response from influenster.comBy PetSafe® Product Support, April 8, 2025
It's wonderful to know your pet is drinking more water with this new fountain! We appreciate you taking the time to share your experience.
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to set up!
on April 6, 2025
Posted by: jasonz5_607
[This review was collected as part of a promotion.] This water bowl is pretty cool since it’s motorless. You can just lift the whole bowl to clean and not have to worry about the cords. My cats like it so far. And one of my cats who love splashing water, this fountain is actually reducing the the potential splashing he does. I would recommend it!
Response from influenster.comBy PetSafe® Product Support, April 8, 2025
What a cute boy! We're so happy he's loving his new fountain- and creating less splashing mess for you. Thank you for sharing this feedback with us, Jason!
Written by a customer while visiting influenster.com
Customer Rating
5
Best purchase for making sure cats have fresh runn
on April 6, 2025
Posted by: kellym51f2_751
[This review was collected as part of a promotion.] As a 3 cat house we go through water fast. The 60oz reservoir is great. It makes a little bubbly sound which the cats have been slowly getting used too. I love that it’s plastic since the precious metal one we had got all rusty and gross pretty fast. My favorite feature is the lights though! Glows blue when full and red when empty so it’s so much easier to know when they need a refill. I hope they all adjust to it soon!
Response from influenster.comBy PetSafe® Customer Care, April 8, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Keeps pet water fresh!!
on April 6, 2025
Posted by: kcamp272008_4277
[This review was collected as part of a promotion.] The PetSafe Outlast 60oz automatic water bowl is a great way to keep your pet hydrated throughout the day. It has a running fountain feature that keeps the water circulating so it’s always fresh but is very quiet. The one negative about the product is that it has to be plugged in so it limits where it can be used. Battery operated would have made it 5 stars!
Response from influenster.comBy PetSafe® Customer Care, April 8, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com