Customer reviews from PetSafe
PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
76
4 Stars
19
3 Stars
6
2 Stars
2
1 Star
12
27%of customers recommend this product.
(
4 out of
15)
Customer Reviews for PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Customer Rating
1
Complete waste of money
on December 24, 2025
Posted by: AngieK
from Pittsburgh PA
Gender:Female
I can’t say enough bad things about this pet fountain. We have had nothing but trouble with it from the very first day. Sometimes the pump works, and it will dispense water, other times it just turns off and does not work at all. The red light will come on when the bowl is full, the blue light will blink for no reason, all of the instructions about how to reset the light do not work. It has a complete mind of its own. I would not waste a dime on this product, if you were considering getting a pet fountain for your pet I would highly recommend finding a different pet fountain. This one is complete garbage. A complete waste of money.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, December 27, 2025
Thank you for your feedback, we're so sorry to hear this hasn't been working for you! We would love to help find a solution to this, If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
3
Too noisy
on December 30, 2025
Posted by: LazyCat
I like the look and ease of cleaning but do not like how noisy it is! I wish i were able to slow the flow to fix that problem. Still waiting to see if my cat will even warm to it.
Response from PetSafeBy PetSafe® Product Support, January 4, 2026
We're sorry your cat is unsure about this fountain!
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
For cats who are uncertain about flowing water, it typically will help to leave the fountain unplugged for a few days and allow them to drink from it as a bowl for some time. Once they are comfortable, most timid cats will then accept the fountain when it is plugged back in.
If your cat is still unsure after trying this, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Bad Design - Breaks Easily
on January 2, 2026
Posted by: pbard
Gender:Male
Had many replaced and finally gave up. Blinks red after time. ALWAYS after cleaning and replacing the filter, no matter how safe we are to protect 'the engine' from water damage. They need to shield this off better and/or give concise directions on how to clean it and what NOT to do if we're doing something wrong. When it works, it works well, again until you need to clean it. Which you SHOULD do - every 2-3 weeks.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 7, 2026
We're so sorry to hear that you've had these difficulties with your fountain. Water damage to the electronic components can usually be prevented by only ever filling the fountain from the bowl, and making sure to never submerge or rinse the base but wipe it down with a damp cloth instead. If you did wish to try this fountain again and have not tried those specific steps, they would likely be helpful in preventing this issue.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We hope your new model of fountain will be a better fit for you, but if you have any questions or there's anything else we can help with, please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe