Customer reviews from PetSafe
PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Average customer rating
4.3
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
75
4 Stars
19
3 Stars
5
2 Stars
2
1 Star
10
31%of customers recommend this product.
(
4 out of
13)
Customer Reviews for PetSafe - Outlast 60 oz Pumpless Pet Fountain - White
Posted by: Piscopo
Verified Purchase:Yes
My cats love it! They cannot get enough of drinking from this fountain as opposed from their old stagnant water bowls.
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing
on July 27, 2025
Posted by: solarlight97_6190
[This review was collected as part of a promotion.] Love this! Keeps the water kind of cool throughout the day! The blue light allows you to know everything g is working smoothly. And if it’s flashing red, or solid red, something is going on and needs to be fixed. Whether it’s a part in wrong, needs a cleaning or whatever it may be. I’ve had a few moments where it flashed red. Once was cause it needed a cleaning, another time I cleaned it and it was still red, so I left it unplugged for a day or 2 and now works smoothly again! Definitely recommend for your furry friend!
Response from influenster.comBy PetSafe® Product Support, July 29, 2025
Thanks for this review! We're glad this fountain has been a good addition for you and your pet, and that it's been easy for you to use.
Written by a customer while visiting influenster.com
Customer Rating
5
Best pet fountain I ever bought!
on August 20, 2025
Posted by: Alaska Man
from Anchorage Alaska
Gender:Male
Over the last 15 years I've gone through several water fountains this is the best made quietest and it seems that it's going to last. It's easy to clean if you get any scum you can't get out use hot water and vinegar soak it and rinse, it will come clean. The light is the most annoying thing about it they could've really gone a different direction with that, it's annoying but once you get it down it's easy to deal with. Going to buy a second unit for upstairs.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting PetSafe
Customer Rating
5
Everyone should have one
on October 6, 2025
Posted by: Texas cat mom
from Brenham texas
Gender:Female
I bought this a month ago because my cat was just not drinking enough and it was affecting her health. I read that cats like running water so I decided to try. WOW what a difference! Plus this is pumples (great) and easy to clean and use. When I had an issue with the lights the support was fast and friendly! It turned out to be something I had overlooked. I’d highly recommend this product!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, October 7, 2025
We love hearing that this fountain has made such a difference for your cat! We're so glad, too, that we were able to help when you needed assistance and that this fountain has been easy for you to use. Thank you for sharing this review!
Written by a customer while visiting PetSafe
Customer Rating
1
Broken
on October 28, 2025
Posted by: Quinn H
from Cincinnati, OH
Gender:Male
We had this fountain for 3 weeks. The filter was due for a change. Changed the filter and now only blinks red.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, October 29, 2025
We're sorry to hear you're having this difficulty with your fountain, Quinn!
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
It is crucial to mention that this red light would not be related to changing the filter, but is an indicator of an issue with the fountain's motor. So that we can troubleshoot with you and see if this can be resolved as well as how we can help if it cannot, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Worst thing I ever bought
on November 5, 2025
Posted by: Brenda1972
from Washington
I bought this fountain about a month and a half ago. I have to fill it to the too every other day to keep the red light off I had to change the filter at 10 days. I would of taken it back had my kids not destroyed the box. I literally just cleaned it yesterday and put new water in it and the red light came on tonight. The filter doesn’t allow the water to flow well to keep the smaller reservoir full. Will never buy this product again.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, November 6, 2025
Hello Brenda, we are sorry to hear you are having trouble with your pet's fountain flow. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after 1wk
on November 9, 2025
Posted by: Britt & Dogs
from Billings, MT
Gender:Female
I got this one week ago and it is already stopped working when you plug it in and put the water in it starts spinning and then stops this thing is a piece of junk and im super disappointed
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, November 9, 2025
We're so sorry to hear you're having difficulty with your fountain! Please know it's very unusual to have difficulty with such a new fountain; we absolutely want to resolve this for you as soon as possible.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
So that we can troubleshoot with you and find a solution, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe