I bought the PetSafe - ScoopFree® Premium Blue Crystals Litter Trays- 3-Pack for my two cats. The first use I was very happy. They took to the litter with no problems. The Premium Blue Crystal litter keeps odors down and easy to dispose of the old litter.
I’ve been using your system for years. Within the last 6 months I’ve noticed that the crystals track more, and they are dustier. I have a long haired cat, and now she feels dusty all the time and leaves residue on my hands when I pet her. Have you changed the quality of the crystals?
Response from PetSafeBy Nicki, Customer Care, May 29, 2020
Hello Carrie! We're sorry to hear you are seeing tracking a dust from you litter trays. The formula of the crystal litter has not been changed. We would like to gather some more details about your experience to better assist you with this situation. Please reach out to us at 1-866-738-4379 for detailed assistance. We look forward to working with you soon!
[This review was collected as part of a promotion.] I really like this Scoop Free crystal litter. My cats love it too! It has a light fragrance to it but just slightly so it doesn't mix in with the cat's business in the box and end up smelling bad. I also like the blue color as it reminds me of cleanliness. It lasts for a long time (around 75 to 95 cleaning rounds, or 2 weeks with two cats for each tray; and there's three to a pack) and it keeps the smell down for all of their business. I would highly recommend this litter and get it again as well!
I would recommend this to a friend!
Response from PetSafeBy Philip H, Customer Care, March 25, 2020
Thank you for your review. It's great to hear that the ScoopFree Litter Box works so well for you. We appreciate you taking the time to share your experience and thank you for your feedback!
[This review was collected as part of a promotion.] Having cats can be a pain when it comes to scooping the litter box. These trays make it easy peasy! They contain everything in one simple box! It makes it so simple to handle the gross stuff!
I would recommend this to a friend!
Response from PetSafeBy Nicki, Customer Care, March 24, 2020
Thank you for taking the time to share your review for the ScoopFree® Premium Blue Crystal Litter Trays. We are happy to hear they have been working so well for your cats!
[This review was collected as part of a promotion.] We've been using these litter tray refills for 5 weeks. We set up the ScoopFree litter box with a separately purchased scrap rug to collect any loose blue litter crystals from the litter tray. The refill trays themselves are no brainers to set up - simply lift the cat box housing (it's clean...), take the lid included with the new refill tray and use it to cover the old tray (absolutely no smell!) and then put the new tray in the same spot as the old tray and lower the housing in place. (I use heavy duty tape to tape the lid onto the old tray so that when I throw it into the garbage dumpster the litter doesn't spill all over.) One of these trays last us about 8 days (with 2 cats). They can use the box 35 times (counter on litter box) before we notice ANY odor at all. This is a great product!!!
Response from PetSafeBy Sarah C, Customer Care , March 17, 2020
Thank you for your review, Maria! We're happy to hear this crystal litter system is such a great solution for your cats.