[This review was collected as part of a promotion.] It is very convenient for me to use a disposable litter tray and self-cleaning litter box; however, I feel it doesn't get the litter box as clean as I would want it to in comparison with how clean I used to keep my conventional litter boxes. The motor turns on and it scoops, but more dirty litter is still left in the box than I want.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, July 27, 2026
We appreciate you sharing your experience with us! Though a few very small bits of solid waste may require scooping, if there is regularly waste being stuck to the rake or otherwise left, this is something we would want to troubleshoot with you. Please don't hesitate to get in touch with us! Our team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
These are an absolute lifesaver. No more smelly House no more scooping litter. Just change it every once in a while and you are good to go. This is the one item I just can’t live without. Both cats have no problem with the litter boxes or the litter trays so it works great for me.
Quite a bit of the crystals get pushed into the poop holder compartment to the point that the main part of the tray gets “bald” spots due to insufficient crystals. The cure is to clean the whole thing out every 20 uses or so.