Customer reviews from PetSafe
PetSafe - SF Crystal Dispos Litter Tray Blue 3 pk - Blue
Average customer rating
4.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
108
4 Stars
19
3 Stars
6
2 Stars
5
1 Star
5
92%of customers recommend this product.
(
122 out of
132)
Customer Reviews for PetSafe - SF Crystal Dispos Litter Tray Blue 3 pk - Blue
Customer Rating
5
Clean and pretty
on February 29, 2020
Posted by: MaryJ
from Winston-Salem, NC
Gender:Female
[This review was collected as part of a promotion.] This is the greatest thing ever invented. If you don't like cleaning a cat box as much as me, this is the way to go. These are the trays, pre-filled, that got to the self cleaning litter box by the same company. They are so easy to use, just remove lid, slid them in, attach, and you are done. They last for up to 30 days. If you have multiple cats may be a little less. It's a whole lot cleaner, smells a lot better, and actually is very pretty which is strange to say about a cat box. When it's time to change, remove, replace the lid, and discard. What could be easier than that. They come in different styles and colors also. Very nice. I love them.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Doesnt last as long as it says
on March 5, 2020
Posted by: Cortiz
from Chicagp
Gender:Female
[This review was collected as part of a promotion.] This system is great!
It contains smell, it super hygenic, and makes life a little easier.
However, the major drawback is that this doesnt last as long as it says. For one cat it advertises that it lasts 20-30 days and I didnt find this to be the case at all. With the original blue crystals I didnt even get 3 weeks before they had to be changed. I stirred them, I got the extra clean ones out of the waste holder, my cat is small and doesnt use the box more than other cats... but yet I didnt get the amount of time that I expected to out of the box.
While it works it's amazing! No smell. No looking at cat waste. It's always clean. Changing it is also a breeze. This is the best litter system I've tried and met all of my expectations for the things that mattered.
But. If I have to change it out every 2.5 weeks I think that this just isnt in my budget. If it is in yours, though, you need this.
I would recommend this to a friend!
Response from PetSafeBy Alison S, Customer Care, March 5, 2020
We are sorry to hear your Premium Blue Crystal Litter Trays are not lasting as long as expected!
When the lifespan of the litter trays is reduced, this is generally due to outside factors that can contribute to using up the crystals more quickly. These factors include the age, weight, health, and diet of your cat, along with environmental factors such as the area it is installed in.
It is important to ensure that the litter box and trays are not stored inside an area of high moisture or humidity such as a laundry room, bathroom, kitchen, etc. Our crystal litter is designed to absorb moisture and it is sensitive enough to take in moisture from the air when placed in a room with high humidity. This will use up the crystals much more quickly and cause them to be over-saturated when a cat urinates in the litter box.
Please also keep in mind that if your cat is under 6 months of age or over 10 years of age urinate much more frequently that cats at any other age. Additionally, cats with certain medical issues (diabetes, thyroid, kidney, etc.) also urinate more than the average adult cat. Both of these particular instances will cause the crystals to be used up more quickly. In these situations, it may be most helpful to regularly stir the crystals every other day to ensure they are all evenly being used before needing to replace the tray.
Should you not see any improvement after making any necessary adjustments based on the above information, please do not hesitate to reach out to us directly at 1-800-845-3274. We are always happy to help!
When the lifespan of the litter trays is reduced, this is generally due to outside factors that can contribute to using up the crystals more quickly. These factors include the age, weight, health, and diet of your cat, along with environmental factors such as the area it is installed in.
It is important to ensure that the litter box and trays are not stored inside an area of high moisture or humidity such as a laundry room, bathroom, kitchen, etc. Our crystal litter is designed to absorb moisture and it is sensitive enough to take in moisture from the air when placed in a room with high humidity. This will use up the crystals much more quickly and cause them to be over-saturated when a cat urinates in the litter box.
Please also keep in mind that if your cat is under 6 months of age or over 10 years of age urinate much more frequently that cats at any other age. Additionally, cats with certain medical issues (diabetes, thyroid, kidney, etc.) also urinate more than the average adult cat. Both of these particular instances will cause the crystals to be used up more quickly. In these situations, it may be most helpful to regularly stir the crystals every other day to ensure they are all evenly being used before needing to replace the tray.
Should you not see any improvement after making any necessary adjustments based on the above information, please do not hesitate to reach out to us directly at 1-800-845-3274. We are always happy to help!
Written by a customer while visiting PetSafe
Customer Rating
5
Hands Free PetSafe ScoopFree Refill Trays
on March 1, 2020
Posted by: GrannyN
from Port Huron MI
Gender:Female
[This review was collected as part of a promotion.] I am really happy that I can purchase the 3-pack of PetSafe ScoopFree Blue Crystals 3-Pack. It is so much easier to change and clean up. It continuously removes odors, never touch or see waste, last for weeks and easy cleanup. I love that they come in a 3-pack too.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
Scooping liter box / crystals
on October 16, 2020
Posted by: July20gantz
from Ohio
Gender:Female
[This review was collected as part of a promotion.] I received the self scooping litter box with the Crystal litter trays they had a great smell to them I tried to encourage my cat to use and my cat had zero interest in the litter box . My cat was left alone in the antistpation that he might use it but it never happened .
No, I would not recommend this to a friend.
Response from PetSafeBy Alison S, Customer Care, October 17, 2020
We are sorry to hear the ScoopFree® Premium Blue Crystals Litter Trays have not met your expectations.
Please keep in mind that transitioning to a new litter can take some time as cats are quite particular about their bathroom habits. For the best chance at success, we recommend setting the new litter box up next to the old litter box with the old litter type, but do not clean that old box. You can also toss a handful of the old litter in with the crystals to help encourage bathroom habits in the new litter instead. As the older litter box gets dirty, cats naturally tend to transition towards the cleaner litter box.
If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-738-4379. We are always happy to help!
Please keep in mind that transitioning to a new litter can take some time as cats are quite particular about their bathroom habits. For the best chance at success, we recommend setting the new litter box up next to the old litter box with the old litter type, but do not clean that old box. You can also toss a handful of the old litter in with the crystals to help encourage bathroom habits in the new litter instead. As the older litter box gets dirty, cats naturally tend to transition towards the cleaner litter box.
If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-738-4379. We are always happy to help!
Written by a customer while visiting PetSafe
Customer Rating
2
disappointed lately
on September 18, 2019
Posted by: geegee
from Houston,Tx
Gender:Female
Been using your trays for several years and was very happy. However lately the trays have leaked on the floor and the smell is horrible after a week. I have 2 boxes and and 3 cats. Have always changed trays every 2 weeks but lately can't even last a week. I believe you have changed the quality of your product.Hoping things get better.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Product Support, September 18, 2019
Thank you for taking the time to share this feedback with us! We're so sorry to hear that you've had this experience with your recent trays! Please know that there have been no changes to the formulate or quality of these trays or our crystal litter.
So that we can troubleshoot with you and determine what could be leading to the situation you've experienced, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
So that we can troubleshoot with you and determine what could be leading to the situation you've experienced, please reach out to us. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Great litter
on February 26, 2020
Posted by: kksharp_
from Dallas, Texas
Gender:Female
[This review was collected as part of a promotion.] This litter does a good job at locking the smells in. The only “bad” thing i would say about this litter is the price. it’s a little hefty but i can see how it would be worth it in the long run. My cat absolutely loves it and went to the bathroom in no time!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 26, 2020
Thank you for this review! It's wonderful to see that your kitty took to this box so quickly.
Written by a customer while visiting PetSafe
Customer Rating
3
did something change?
on November 18, 2020
Posted by: soxgurl1
from phoenix , az
Gender:Female
I have had the scoopfree automatic litter boxes for years! I'm not sure if the litter changed over the years, but when I had 2 cats I changed the litter far less often. It has been a year and a half since I have only had one cat and i am now having to change the litter tray every 3 days because it is disgusting. When I first purchased the system I could go a month without changing the trays. I use to rave about this litter system, but lately have had nothing good to say about the litter unfortunately.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe®, Product Support, November 18, 2020
We're sorry to hear you've had this issue with your litter trays! Please know that nothing has changed with these trays.
So that we can determine what could be causing this, please reach out to us. Our number is 1-866-738-4379, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
So that we can determine what could be causing this, please reach out to us. Our number is 1-866-738-4379, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Quality is really down! If I can I’ll give no star
on June 17, 2024
Posted by: Rory24
I’m a long time customer buying these boxes for 10 years now. The quality of the crystals are getting worse and worse. First the amount of the crystals in the bags are considerably less than it used to be. Then recently they are so fine almost like sand that they don’t absorb much and can’t be easily scooped by the machine. I’m very disappointed and consider alternatives as they are so expensive and unreliable. I understand for keeping the cost “low” you stopped printing anything on the boxes, you deliver them totally white, but please stop lowering the amount and quality of the product.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe