Customer reviews from PetSafe
PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Average customer rating
4.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
112
4 Stars
21
3 Stars
7
2 Stars
5
1 Star
6
93%of customers recommend this product.
(
127 out of
137)
Customer Reviews for PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Customer Rating
4
Great
on October 16, 2020
Posted by: Sweety
from Ct
Gender:Female
[This review was collected as part of a promotion.] This scoop free premium blue crystal Litter trays are great to have for your self cleaning litter box. First l feel they are a pretty color and they also are less messy than regular cat litter. The crystals don’t have a smell but they are still good to have because of less mess.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
Scooping liter box / crystals
on October 16, 2020
Posted by: July20gantz
from Ohio
Gender:Female
[This review was collected as part of a promotion.] I received the self scooping litter box with the Crystal litter trays they had a great smell to them I tried to encourage my cat to use and my cat had zero interest in the litter box . My cat was left alone in the antistpation that he might use it but it never happened .
No, I would not recommend this to a friend.
Response from PetSafeBy Alison S, Customer Care, October 17, 2020
We are sorry to hear the ScoopFree® Premium Blue Crystals Litter Trays have not met your expectations.
Please keep in mind that transitioning to a new litter can take some time as cats are quite particular about their bathroom habits. For the best chance at success, we recommend setting the new litter box up next to the old litter box with the old litter type, but do not clean that old box. You can also toss a handful of the old litter in with the crystals to help encourage bathroom habits in the new litter instead. As the older litter box gets dirty, cats naturally tend to transition towards the cleaner litter box.
If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-738-4379. We are always happy to help!
Please keep in mind that transitioning to a new litter can take some time as cats are quite particular about their bathroom habits. For the best chance at success, we recommend setting the new litter box up next to the old litter box with the old litter type, but do not clean that old box. You can also toss a handful of the old litter in with the crystals to help encourage bathroom habits in the new litter instead. As the older litter box gets dirty, cats naturally tend to transition towards the cleaner litter box.
If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-738-4379. We are always happy to help!
Written by a customer while visiting PetSafe
Customer Rating
5
easy to use, convient
on October 16, 2020
Posted by: ladyarial1
from Drexel Hill
Gender:Female
[This review was collected as part of a promotion.] I got this offer a week ago, I like the fact that I don't have to dump the whole litter pan into a trash bag or use litter pan liners. I like the fact the disposable pans are pre filled so I don't need to buy litter.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Very convenient
on October 13, 2020
Posted by: Renee393
from Spindale, N.C
Gender:Female
[This review was collected as part of a promotion.] I am so happy that I decided to switch over to the blue crystals litter trays. It is very convenient and easy to use. My Cassie loves it and it makes no mess.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Scoop free blue crystal litter trays amazing
on October 12, 2020
Posted by: Jessicaf4599
from Peebles Ohio
Gender:Female
[This review was collected as part of a promotion.] I love the crystal litter trays make it super easy to change it absorbed the urine and make it not smell it has a slot where all the feces goes and it keeps it out of sight the smell is pretty good and its definitely a great litter I know it only needs changed once a month and lasts longer than any other litter you could find . I like that it is just remove put on lid and toss when needed.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Jason S
from Norfolk Ne
Gender:Male
Verified Purchase:Yes
With two cats expect to change this about around a week and a half. Maybe my sniffer is on its game but that's when I needed to replace. Average price is a bit high compared to traditional scoop litter.
Response from PetSafeBy PetSafe®, Product Support, October 11, 2020
Thank you for sharing your experience! It is normal to change the tray at around 10-14 days for two cat homes. We do apologize for any inconvenience this causes.
If you would like to discuss tips that may help maximize the lifespan of your trays, please reach out to us. Our number is 1-866-738-4379, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
If you would like to discuss tips that may help maximize the lifespan of your trays, please reach out to us. Our number is 1-866-738-4379, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: Sheri M.
Verified Purchase:Yes
I really do like this product and glad I purchased it! But beware that the trays do NOT last a month! They last about 2 weeks otherwise the stench gets awful!
Response from PetSafeBy Philip H, Customer Care, October 2, 2020
Thank you for your review, Sheri. We're sorry that your ScoopFree trays didn't last long.
There are many factors that can contribute to the life of the litter trays such as how many cats use the box, their age, diet, general health, and many other factors.
We would love the chance to speak with you directly to gather some more information to help you find a solution. When you can, please reach out to us at 1-866-738-4379, and we'll be happy to help.
There are many factors that can contribute to the life of the litter trays such as how many cats use the box, their age, diet, general health, and many other factors.
We would love the chance to speak with you directly to gather some more information to help you find a solution. When you can, please reach out to us at 1-866-738-4379, and we'll be happy to help.
Written by a customer while visiting PetSafe
Posted by: Marlene Graham
Gender:Female
Verified Purchase:Yes
The entire system works beautifully! There’s no odor and it’s so easy to care for. The ordering process is very efficient.
I would recommend this to a friend!
Written by a customer while visiting PetSafe