Customer reviews from PetSafe
PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Average customer rating
4.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
112
4 Stars
21
3 Stars
7
2 Stars
5
1 Star
6
93%of customers recommend this product.
(
127 out of
137)
Customer Reviews for PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Posted by: Cheryl S
Verified Purchase:Yes
So far so good, they don't last as long with multiple cats but that is understandable
Written by a customer while visiting PetSafe
Customer Rating
5
No more scooping my Kitty's Litter Box..Yeah!!!
on August 5, 2021
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I was so tired of scooping my kitty litter box..Since I purchased the scoop free automatic litter box it was a dream come true. Now I buy ScoopFree Blue Crystals Litter Trays 3 pack. They last a long time and it is a awesome product.
I would recommend this to a friend!
Response from PetSafeBy Alison S, Customer Care, August 6, 2021
Thank you for your review. We appreciate your feedback on the ScoopFree® Premium Blue Crystals Litter Trays.
Written by a customer while visiting PetSafe
Customer Rating
1
Nope
on July 22, 2021
Posted by: Nonotme
from St Louis Missouri
Gender:Male
We have two cats, so we use two boxes.
Does 1 tray last a month? No.
Should you own 1 box per cat? Definitely, Yes.
Are the refill trays overpriced? Yes. The Good.. The litter itself, lasts longer than traditional clay litters, and reduces residual smells. The Bad... You still have to deep clean the walls of your litter box (inside and out) when you change trays. The replacement trays are overpriced and under deliver.
The Ugly... The trays are not leak proof. By the end of week 3, they are completely saturated, and fall apart when trying to remove and cover. We always have puddles of cat urine under the trays, and we use the lid to reinforce the tray to help absorb. We have had to get creative, but with little luck. One fix we did was to put an added layer (Usually a plastic trash bag), between the tray and the cover when setting up. So when we take the the lid out from under the tray, we can still put it on top of soiled tray to throw away. However this still has not been enough (and it’s not even 4 weeks yet), so now we buy giant yard waste trash bags. We cut them open, and spread completely under both trays. Is this worth it? Not so sure when I think really hard about it, but it’s what we have to contend with now. And then we have the litter box system, itself.... In a perfect world, this all would work. However, we all know cats lift their tails higher than females, and because the sides are low profile, the urine often goes on the floor from that. They make a cover, which we did, at one time use.... But It would make the overall interior size too small for larger cats, and cause the urine to get on their fur, when they turn around and bury, thus making for a very dirty cleanup of our cats. I think if they were to make a larger cover that extend Over the walls, but has a lower portion tapered to fit the box, that would be the ideal situation. Along with making a truly waterproof tray.
Does 1 tray last a month? No.
Should you own 1 box per cat? Definitely, Yes.
Are the refill trays overpriced? Yes. The Good.. The litter itself, lasts longer than traditional clay litters, and reduces residual smells. The Bad... You still have to deep clean the walls of your litter box (inside and out) when you change trays. The replacement trays are overpriced and under deliver.
The Ugly... The trays are not leak proof. By the end of week 3, they are completely saturated, and fall apart when trying to remove and cover. We always have puddles of cat urine under the trays, and we use the lid to reinforce the tray to help absorb. We have had to get creative, but with little luck. One fix we did was to put an added layer (Usually a plastic trash bag), between the tray and the cover when setting up. So when we take the the lid out from under the tray, we can still put it on top of soiled tray to throw away. However this still has not been enough (and it’s not even 4 weeks yet), so now we buy giant yard waste trash bags. We cut them open, and spread completely under both trays. Is this worth it? Not so sure when I think really hard about it, but it’s what we have to contend with now. And then we have the litter box system, itself.... In a perfect world, this all would work. However, we all know cats lift their tails higher than females, and because the sides are low profile, the urine often goes on the floor from that. They make a cover, which we did, at one time use.... But It would make the overall interior size too small for larger cats, and cause the urine to get on their fur, when they turn around and bury, thus making for a very dirty cleanup of our cats. I think if they were to make a larger cover that extend Over the walls, but has a lower portion tapered to fit the box, that would be the ideal situation. Along with making a truly waterproof tray.
No, I would not recommend this to a friend.
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, July 23, 2021
Thank you for taking the time to share this review. We're sorry to hear that you're having trouble with your ScoopFree Litter Box. Please know that the experience you have described is not normal, and certainly not what we expect from this litter box.
If you have not done so already, we recommend to place the litter box in a well ventilated, dry room. Areas within your home that will typically have high humidity, like a laundry room or bathroom, are not great locations for this box. Our specialized crystal litter is sensitive enough to pull moisture from the air so placing it in a room with high humidity will cause the crystals to become saturated and they will not be able to absorb or dry out the waste properly. This can lead to over saturation of the crystals, and sitting urine leaking through the tray.
In some occasions certain dietary, medical, or environmental factors may cause your cats to use the litter box more often or in different ways. We would love to speak with you directly to discuss your situation and see how we can help. Please give us a call at 1-866-738-4379 at your convenience. We look forward to helping you resolve this!
If you have not done so already, we recommend to place the litter box in a well ventilated, dry room. Areas within your home that will typically have high humidity, like a laundry room or bathroom, are not great locations for this box. Our specialized crystal litter is sensitive enough to pull moisture from the air so placing it in a room with high humidity will cause the crystals to become saturated and they will not be able to absorb or dry out the waste properly. This can lead to over saturation of the crystals, and sitting urine leaking through the tray.
In some occasions certain dietary, medical, or environmental factors may cause your cats to use the litter box more often or in different ways. We would love to speak with you directly to discuss your situation and see how we can help. Please give us a call at 1-866-738-4379 at your convenience. We look forward to helping you resolve this!
Written by a customer while visiting PetSafe
Customer Rating
5
Absolutely amazing.
on July 17, 2021
Posted by: MaureenS
from Wausau, WI
Gender:Female
I had been looking at self cleaning litter boxes for a little while, because I had decided that would be my (and my cats) treat with my tax refund earlier this year. A lot of other boxes required regular litter and were a lot more expensive, so I decided on these. I originally only bought one, because I wanted to make sure my cats would use the crystals as opposed to the litter that they were used to.
They love these boxes, because I wasn’t always the best at keeping up on their boxes before, and I love them too, because less cleaning for me, and they really do absorb all of the odor.
Anytime anyone has wondered about good litter and self cleaning boxes, I’ve jumped right in and recommended these. Absolutely worth the extra money.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Easy to clean
on May 25, 2021
Posted by: Janet722
from Inkster,Michigan
Gender:Female
Being disabled and having back issues and not being able to scoop every day , I love this litter system, it’s a little expensive but worth it for me and my cat’s happiness
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: LKFT
from North Carolina
Gender:Female
Verified Purchase:Yes
Excellent product! Makes litterbox cleaning a breeze.
And my new kitten took to it right away!
And my new kitten took to it right away!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: DebDia
from Bowling Green, KY
Gender:Female
Verified Purchase:Yes
The scoop free premium blue crystals litter trays are great. Easy to use with the self cleaning litter box. The Blue Crystal litter is great at absorbing odor. My cat adjusted to it immediately.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Work Great!
on January 17, 2021
Posted by: Jes87
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] The scoop free litter trays work very well. They are very convenient and easy to dispose of. Good odor control for a multiple at household. Only downfall is they are a little pricey, but convenient!
I would recommend this to a friend!
Written by a customer while visiting PetSafe