Customer reviews from PetSafe
PetSafe - SF Crystal Dispos Litter Tray Blue 3 pk - Blue
Average customer rating
4.5
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
108
4 Stars
19
3 Stars
6
2 Stars
5
1 Star
5
92%of customers recommend this product.
(
122 out of
132)
Customer Reviews for PetSafe - SF Crystal Dispos Litter Tray Blue 3 pk - Blue
Posted by: Miss Ellie
from Morrill Nebr
Gender:Female
Verified Purchase:Yes
Am really enjoying the Scoop Free litter trays not having to scoop out litter every other day.
I would recommend this to a friend!
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, October 2, 2022
Thank you for taking the time to share your review. We greatly appreciate your feedback!
Written by a customer while visiting PetSafe
Posted by: Benita
Verified Purchase:Yes
I got this litter box as a Christmas gift for my son. I have one senior cat he’s about 14 pounds iCan barely get two weeks out of one of these trays, which is making it incredibly costly. It becomes saturated and he refuses to go in it and I have had to clean poop off of the floor, many times, and occasionally urine as well.
Response from PetSafeBy PetSafe®, Customer Care , February 13, 2023
Thank you for reaching out with your experience. We are terribly sorry to hear you are having a hard time with your trays lasting. There are many environmental factors that can impact the life of the trays, including your cat's diet, general health, age, and the environment where the litter box is used and the trays are stored. Please ensure that your trays are stored and your litter box is used in a well-ventilated area with minimal humidity. If you have any further questions or concerns, we're always happy to help. Please feel free to contact our Customer Care at 1-800-732-2677 Monday - Friday 8am - 7pm EST
Written by a customer while visiting PetSafe
Posted by: Lizzie B
from Leesville, SC
Gender:Female
Verified Purchase:Yes
I love the convenience of adding the top and throwing it away as opposed to scooping the litter box but it does not last as long as promised and the box stinks!
Response from PetSafeBy PetSafe® Product Support, February 19, 2025
We're sorry to hear you're experiencing shortened lifespan from your trays, Lizzie! There are many factors that can affect tray lifespan, so we would love the chance to troubleshoot with you and see which factors could be affecting yours, and if there may be ways to extend your tray lifespan. Please get in touch with our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
What changed?
on February 27, 2025
Posted by: sstella
from Pennsylvania
Gender:Female
I have been a long time user of this litter and I am so disappointed. I am having to change the tray weekly as it’s been saturated. I have one cat and nothing has changed on my end. Sadly, I will be on the search for a different
product. It’s too expensive for the quality.
product. It’s too expensive for the quality.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 27, 2025
We're sorry to hear you're having difficulty with your tray lifespan! It's certainly very unusual to need to change your tray so quickly. There are many factors that can affect tray lifespan, so we would love the chance to troubleshoot with you and see what factors could be important in this situation. Please reach out to us!
Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: SoCal Mom
from Southern CA
Gender:Female
Verified Purchase:Yes
LOVE this tray of ScoopFree crystal litter! We have a couple of cats, so it's more economical to purchase the 3 pack! No daily "scooping"; just let the "electric eye" rake through the crystal (Using the Scoop Free electric litter box!) and these crystals keep the smell down, the cat's paws clean and I only have to switch out the tray to "clean" the litter box (and put it in a white, Kitchen trash bag for the trash! PERFECT!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Cleveland cat mom
Verified Purchase:Yes
We have two cats who use litter box frequently. Trays lasted 3 to 4 days max before crystals were saturated with urine and area that holds dried poops fills up quickly. We had to do frequent hand stirring and evening out of litter so cats weren't walking on wet litter. Might be ok for one cat home. Trays get expensive if you have to use more than one per week.
Written by a customer while visiting PetSafe
Posted by: Kitty Momma 2
from Indiana
Gender:Female
Verified Purchase:Yes
Love this pet litter and machine!!!! Both my boys do too!!!!
I would recommend this to a friend!
Written by a customer while visiting PetSafe