Customer reviews from PetSafe
PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Average customer rating
4.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
112
4 Stars
21
3 Stars
7
2 Stars
5
1 Star
6
93%of customers recommend this product.
(
127 out of
137)
Customer Reviews for PetSafe - SF Crystal Dispos Litter Tray 3 pk - Blue
Customer Rating
4
Doesnt last as long as it says
on March 5, 2020
Posted by: Cortiz
from Chicagp
Gender:Female
[This review was collected as part of a promotion.] This system is great!
It contains smell, it super hygenic, and makes life a little easier.
However, the major drawback is that this doesnt last as long as it says. For one cat it advertises that it lasts 20-30 days and I didnt find this to be the case at all. With the original blue crystals I didnt even get 3 weeks before they had to be changed. I stirred them, I got the extra clean ones out of the waste holder, my cat is small and doesnt use the box more than other cats... but yet I didnt get the amount of time that I expected to out of the box.
While it works it's amazing! No smell. No looking at cat waste. It's always clean. Changing it is also a breeze. This is the best litter system I've tried and met all of my expectations for the things that mattered.
But. If I have to change it out every 2.5 weeks I think that this just isnt in my budget. If it is in yours, though, you need this.
I would recommend this to a friend!
Response from PetSafeBy Alison S, Customer Care, March 5, 2020
We are sorry to hear your Premium Blue Crystal Litter Trays are not lasting as long as expected!
When the lifespan of the litter trays is reduced, this is generally due to outside factors that can contribute to using up the crystals more quickly. These factors include the age, weight, health, and diet of your cat, along with environmental factors such as the area it is installed in.
It is important to ensure that the litter box and trays are not stored inside an area of high moisture or humidity such as a laundry room, bathroom, kitchen, etc. Our crystal litter is designed to absorb moisture and it is sensitive enough to take in moisture from the air when placed in a room with high humidity. This will use up the crystals much more quickly and cause them to be over-saturated when a cat urinates in the litter box.
Please also keep in mind that if your cat is under 6 months of age or over 10 years of age urinate much more frequently that cats at any other age. Additionally, cats with certain medical issues (diabetes, thyroid, kidney, etc.) also urinate more than the average adult cat. Both of these particular instances will cause the crystals to be used up more quickly. In these situations, it may be most helpful to regularly stir the crystals every other day to ensure they are all evenly being used before needing to replace the tray.
Should you not see any improvement after making any necessary adjustments based on the above information, please do not hesitate to reach out to us directly at 1-800-845-3274. We are always happy to help!
When the lifespan of the litter trays is reduced, this is generally due to outside factors that can contribute to using up the crystals more quickly. These factors include the age, weight, health, and diet of your cat, along with environmental factors such as the area it is installed in.
It is important to ensure that the litter box and trays are not stored inside an area of high moisture or humidity such as a laundry room, bathroom, kitchen, etc. Our crystal litter is designed to absorb moisture and it is sensitive enough to take in moisture from the air when placed in a room with high humidity. This will use up the crystals much more quickly and cause them to be over-saturated when a cat urinates in the litter box.
Please also keep in mind that if your cat is under 6 months of age or over 10 years of age urinate much more frequently that cats at any other age. Additionally, cats with certain medical issues (diabetes, thyroid, kidney, etc.) also urinate more than the average adult cat. Both of these particular instances will cause the crystals to be used up more quickly. In these situations, it may be most helpful to regularly stir the crystals every other day to ensure they are all evenly being used before needing to replace the tray.
Should you not see any improvement after making any necessary adjustments based on the above information, please do not hesitate to reach out to us directly at 1-800-845-3274. We are always happy to help!
Written by a customer while visiting PetSafe
Customer Rating
5
Great product
on March 4, 2020
Posted by: Gr8gelena
from New york
Gender:Female
[This review was collected as part of a promotion.] I needed a new litter box which needed these amazing,incredible and wonderful litter trays ... After the first month I don’t know how we lived without this amazing product....No smell , no dirt , no mess to clean up
I would recommend this to a friend!
Response from PetSafeBy Nicki, Customer Care , March 5, 2020
Thank you for taking the time to share your review for the ScoopFree® Premium Blue Crystals Litter Trays. It is great to hear this litter and litter box are working so well for you and your cats. We want to welcome you and your pets to our PetSafe family.
Written by a customer while visiting PetSafe
Customer Rating
4
works great
on March 4, 2020
Posted by: SPLISHS
Gender:Female
[This review was collected as part of a promotion.] I love the idea of using an automatic litter box. I don't have to fight with my son to clean it and I don't have to worry about cleaning it long after he didn't. The litter trays are easy to use. You open the box, put the lid underneath the tray of litter (which comes in a separate enclosed bag), place the tray in the litter box and make sure the magnets stick to the litter box edge, and simply open the litter and dump it in. The crystals soak up urine and does not release an ammonia type smell ever. It does discolor though so don't be alarmed by that. Fecal matter doesn't clump with the crystals so you don't have to worry about finding a way to clean them or anything like that. It stays on top and gets swept away during cleaning.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 4, 2020
Thank you for this review! It's great to hear that this litter has worked so well for your family.
Written by a customer while visiting PetSafe
Customer Rating
5
Love this litter
on March 3, 2020
Posted by: AmyS81
from Arkansas
Gender:Female
[This review was collected as part of a promotion.] This crystal litter is amazing! My cat goes in his box with no problem and gets busy using his potty. This is the first time we’ve ever used this brand and style of litter and he had absolutely no issues switching immediately. The odor control is the best I’ve found. I love how simple and easy it is to clean his box. It’s wonderful no longer scooping up his messes. I love this!!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Excellent replacement
on March 2, 2020
Posted by: Atina
from Fairview, MI
Gender:Female
[This review was collected as part of a promotion.] These are identical to the litter tray that comes with the Scoop Free Box.
These have held up well to holding the urine in them without it (urine) smelling up the house. The odor of the crystals isn't overpowering but it's strong enough to cover the urine smell.
I love the magnetic spots that hold these trays securely in place!
These have held up well to holding the urine in them without it (urine) smelling up the house. The odor of the crystals isn't overpowering but it's strong enough to cover the urine smell.
I love the magnetic spots that hold these trays securely in place!
I would recommend this to a friend!
Response from PetSafeBy Ashleigh, Customer Care, March 3, 2020
We're happy to hear your ScoopFree Premium Blue Crystal Litter Trays are working great for managing your pet's waste odor. Thank you for being a part of the PetSafe Family!
Written by a customer while visiting PetSafe
Customer Rating
5
Best absorption Ever!
on March 2, 2020
Posted by: Sherrxoxo
from Columbia SC
Gender:Female
[This review was collected as part of a promotion.] I’ve been using these absolutely amazing Premium Blue Crystals Litter Trays for close to a month now and it’s such a Huge difference.
I have a few cats and the only thing that’s ever bothered me was the urine smell that I could never get rid of. Thankfully I found this product and I’m as happy as can be!!
I have a few cats and the only thing that’s ever bothered me was the urine smell that I could never get rid of. Thankfully I found this product and I’m as happy as can be!!
The crystals are simply Amazing. There’s zero smell, no scent and no nasty urine smell. They absorb what the cats leave behind and I never smell a thing! They are also extremely easy to use. You just slide the used tray out and dispose of it and slide a new, pre-filled tray back into the awesome Self Cleaning Litter Box!
It really couldn’t be any easier and I honestly couldn’t be any happier with this product! I will never go back to anything else, they’re affordable, extremely great quality and so simple!! Definitely recommend these, these trays are a life changer!
I would recommend this to a friend!
Response from PetSafeBy Ashleigh, Customer Care, March 3, 2020
We appreciate your detailed feedback! It is wonderful to hear you are seeing such a positive change in your cats' waste management process with your new ScoopFree Crystal Litter Trays. Thank you for choosing PetSafe Products!
Written by a customer while visiting PetSafe
Customer Rating
5
Great product
on March 2, 2020
Posted by: Laguera47
from Tulsa, Ok United States
Gender:Female
[This review was collected as part of a promotion.] I got the ScoopFree Premium Blue Crystal Litter Tray 3 Pack and I think it's great! My cat likes it, at first he thought it was to lay in! Now he likes using the litter! It doesn't make a mess at all, it's easy to use with no problem! The litter last a long time with no smells! The litter pan is very easy to discard and change! I love this product!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 2, 2020
We appreciate you taking the time to share your experience! It's so good to know that your cat did adjust to this litter box system quickly, and that it has been easy for you to use as well.
Written by a customer while visiting PetSafe
Customer Rating
5
Fresh
on March 2, 2020
Posted by: Valgal03
from Corpus Christi Tx
Gender:Female
[This review was collected as part of a promotion.] My cat was able to try out Scoop Free Premium Blue Crystals litter trays and he loved them. He wasn't shy to hop in and explore. Tracking of litter was very little to any at all on the carpet because he gets excited he kicks it out but not this product. Odors from pan were non existent vs traditional litter boxes. Clean up is super easy and saves trash bags in our household.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, March 2, 2020
Thank you for this review! It's so wonderful to hear that this litter box system has reduced odors and been a great fit for your household.
Written by a customer while visiting PetSafe