Customer reviews from PetSafe
PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Average customer rating
4.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
103
4 Stars
18
3 Stars
16
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Customer Rating
5
Amazing litter box!
on March 5, 2022
Posted by: sally97
Gender:Female
[This review was collected as part of a promotion.] My cats used it the next day after setting up! They got used to it very quickly. I cant seem to figure out the health monitor but it’s an amazing app! It shows how many times your cat has used the litter box everyday. I would definitely recommend.
I would recommend this to a friend!
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, March 6, 2022
Thank you for taking the time to share your review. We appreciate your feedback.
Written by a customer while visiting PetSafe
Customer Rating
5
No more aching back!
on April 4, 2022
Posted by: Rocketscientists
from Northern Arizona
Gender:Female
I’ve been using this for 8 months now, and it’s fantastic! The cats are very happy to use it. It took them all of one day to get used to it, and they found the rake fascinating. I don’t know why they say not to use automatic mode until kittens are six months old - my 3-month-olds took to it immediately, and still love it! No accidents!
The only odor is right after one of them has pooped, and even that’s not too bad because of the hood. Once it’s raked, no more odor - and believe me, I’d notice - the box is in the bathroom attached to my bedroom! (In fact, the way I tell if the tray needs changing is when there’s still odor after raking. I give it a manual rake and if the odor’s still there, it’s time for a new tray.) I do prefer the Lavender litter - it has much less of a perfumed smell than the Original Blue litter (I’m very sensitive to smells) and it seems to control the odors just as well. I have two cats, and the trays last a full two weeks.They are very sturdy and
don’t leak.
don’t leak.
I hate scooping, mainly because I have to bend over, and the odor is strong. The only difficulty with this system is that the tray is somwehat heavy to pick up, cover, and dispose of. However, that’s still better than emptying an entire cat box into a trash bag and carrying the bag to the trash can once a week - and the trays last longer. It definitely beats trying to lift a 25-lb jug (or even a 15-lb box) of cat litter to fill a newly-cleaned box, and I don’t have to clean a box!
I’m completely sold on this box, and definitely recommend it!
I would recommend this to a friend!
Response from PetSafeBy Philip H, Customer Care, April 5, 2022
Thank you for taking the time to sharing your experience. It's great to hear that the ScoopFree Smart Litter Box works well for you. Thank you for your review, and we greatly appreciate your feedback!
Written by a customer while visiting PetSafe
Posted by: Samokovski
from South point, ohio
Gender:Female
Verified Purchase:Yes
It doesnt clean good and poop is left in the bottom and is stuck.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
5
Happy Mom and Happy Cats!
on April 10, 2024
Posted by: saraht245
[This review was collected as part of a promotion.] I'm pregnant and this box has been pure relief for me. Not having to scoop would always be great, but now more than ever... This box has literally changed my life.
I'm not gonna lie, my cats were initially terrified but they didn't take long at all to adjust.
No matter how much I cleaned the box before, I could always always always smell it. That's no longer an issue.
I was a bit iffy due to the cost of liners and crystal litter, but after doing some math I actually believe this is more cost effective. We don't have to burn through as much litter with this box.
This has simplified my life and I recommend this to anyone who has cats and doesn't enjoy the work and hassle of a traditional litter box!
I'm not gonna lie, my cats were initially terrified but they didn't take long at all to adjust.
No matter how much I cleaned the box before, I could always always always smell it. That's no longer an issue.
I was a bit iffy due to the cost of liners and crystal litter, but after doing some math I actually believe this is more cost effective. We don't have to burn through as much litter with this box.
This has simplified my life and I recommend this to anyone who has cats and doesn't enjoy the work and hassle of a traditional litter box!
Response from influenster.comBy PetSafe® Customer Care, April 12, 2024
Thank you so much for sharing your experience! We love to hear how helpful this litter box has been for you and your cats!
Written by a customer while visiting influenster.com
Customer Rating
3
Thanks for the opportunity to try this
on April 10, 2024
Posted by: tigerlilys1971
[This review was collected as part of a promotion.] Well first off, the idea of this is pretty great! It definitely keeps the smell at a minimum. It wouldn't stay connected to the wifi though and now the wifi won't even come on on it. I would definitely buy the crystals for my regular litter box if they weren't so pricey.
Response from influenster.comBy PetSafe® Product Support, April 12, 2024
We're sorry to hear you're having difficulty with your litter box! We would love to speak with you about this directly to see what could be causing it, and how we might be able to help. Please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
WORTH THE HYPE
on April 10, 2024
Posted by: saraeliz22
[This review was collected as part of a promotion.] Love love, love love love this I had one before there is no odor. It’s very easy to clean. The noise is not very loud at all very low maintenance and it’s very durable me and my little kitty love this product very much.
Response from influenster.comBy PetSafe® Customer Care, April 12, 2024
Thank you so much for sharing your experience! We love to hear how much you and your kitty are enjoying the litter box.
Written by a customer while visiting influenster.com
Customer Rating
5
It really cleans for you!!
on April 10, 2024
Posted by: msbrittc91_7138
[This review was collected as part of a promotion.] What isn’t to love about the scoopfree complete smart self cleaning litter box?! This is a great product less work now for you by the name you see it is self clean it eliminates odors and just make it so much easier to maintain better than the old school way I definitely recommend!!
Response from influenster.comBy PetSafe® Product Support, April 10, 2024
Thank you so much for this review! It's wonderful to hear this box has been so helpful for you and your cat!
Written by a customer while visiting influenster.com
Customer Rating
5
Love The look and no dust from the litter
on April 11, 2024
Posted by: sharont117
[This review was collected as part of a promotion.] Attractive litter box. My cat was a lil nervous at first then she dove right in . Easy setup no smell keeps track of cats use. Quiet and clean . Love.
Response from influenster.comBy PetSafe® Customer Care, April 13, 2024
Thank you so much for sharing! We love to hear how much you and your cat are enjoying the litter!
Written by a customer while visiting influenster.com