Customer reviews from PetSafe
PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Average customer rating
4.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
103
4 Stars
18
3 Stars
16
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Customer Rating
5
Makes clean up easy!
on June 5, 2020
Posted by: JinxB
Gender:Male
[This review was collected as part of a promotion.] I was extremely excited to get this product. Having three cats, so cleaning the litter boxes can be time consuming. This product does the work for me! And it really cuts down on the odor! The litter trays are disposable and changing them out is very easy. The product does need access to a power outlet which can make placement a challenge. This is a great product to help lighten your workload. My cats and I give it a paws up!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Easy to use and convenient litter box!
on June 8, 2020
Posted by: NickP
from Orlando, FL
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this litter box for my cat. Setup was simple and you just have to plug it in. It comes with a disposable litter pan and you will have to purchase replacements. The cartridges only last about 3 weeks, so you'll have to make sure you purchase those along with this. After about 20 minutes, the rake pushes the feces under a hidden hood and it helps with the smell! There isn't much litter debris that pops out, but it still does happen. They do sell a hood attachment and I will be purchasing this to help hide the smell even more. It is a bit on the larger size, so take that into account. Overall, I don't have to change the litter as often and it is more convenient. I would definitely recommend this to any cat owners!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Awesome!
on June 9, 2020
Posted by: Chugani75
from Theodore, AL
Gender:Female
[This review was collected as part of a promotion.] After getting this cat box, I immediately put it up and showed my fur baby. She at first looked at me like I was crazy then went about her business. I watched as it did it's thing and was amazed that it worked awesomely! It cleaned up her mess with no fuss and there is no odor from her! I love it! It's easy clean up and works amazingly!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
ScoopFree
on June 10, 2020
Posted by: Cynlab8992
[This review was collected as part of a promotion.] PetSafe ScoopFree Smart Self-Cleaning Litter Box is a self scooping hands free system. So no matter if I am at work or at home the box gets cleaned. I do like that it has disposable litter trays with crystals, our family has used these types of crystals with our cats on and off a few times already and they are very good for odor control. The pictures in the instructions were super easy to read and understand. Very quick and easy set up! To our surprise the motor while running and cleaning the box is no louder than a cat walking in the box.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
The cats love it
on June 23, 2020
Posted by: Ed41
from Indianapolis IN
Gender:Male
[This review was collected as part of a promotion.] This litterbox was an easy set up. Our house has three cats, still have to keep the other manual litterbox out because it does fill up quick on a daily basis. Two litterboxes are recommended for the number of cats in the house. They are still using the manual box more. on the floor near the boxes which is annoying. The box and litter doesn’t seem to smell at all. It’s easy to remove the front part to scoop out any waste. I don’t like going more than two days without removing the waste. Too many cats to go longer. Defeats the purpose a little of not much clean up. The rake does a good job of moving waste into the trap. It’s good to still stir up the crystals too. No dust which is a big plus. For now I like the easy tray removal and just toss in the garbage. Still wipe everything down when changing out trays. Will probably get the reusable tray to save money over time and possibly the hood cover. This is a great litter box overall.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Works great!
on June 25, 2020
Posted by: jmart813
from Florida
Gender:Male
[This review was collected as part of a promotion.] My cat did take a little while to warm up to using this litter box as it was different from what he was used to but once he warmed up to it he used it without a problem. I love how easy it makes cleanup and not having to manually worry about his waste is a huge time saver. It's not loud where it disturbs when it's cleaning. My cat is a larger cat and fits with no issue. It's only been a couple of weeks with it but it's running smoothly and I'm happy with this box.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Ether
Verified Purchase:Yes
I can't give this 5 stars because my cat would not use it. That said, it is well built, and I was able to return it hassle free. It's definitely worth trying.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
2
Smells like cat urine constantly
on January 25, 2022
Posted by: DontBuyIt123
from San Francisco
Gender:Female
My boyfriend ordered this for us for our new apartment. We used to use a regular litter box and litter genie. Honestly I'd rather have the old set up, the crystal litter gets all over the apartment and reeks like urine constantly. With two cats needs to be changed weekly
No, I would not recommend this to a friend.
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, January 25, 2022
We appreciate you sharing your feedback with us! We are sorry to hear that the ScoopFree® Smart Self-Cleaning Litter Box has not met your expectations. Typically odor control is the #1 thing people love about the ScoopFree. One thing to keep in mind is, if the litter box is set up in a very moist room such as a bathroom or laundry room, this can cause the crystals to absorb moisture from the air, which can make them less effective at absorbing waste. So that we can learn more to better assist you and your cats, please reach out to us at 1-866-738-4379 and we will be happy to help!
Written by a customer while visiting PetSafe