Customer reviews from PetSafe
PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Average customer rating
4.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
103
4 Stars
18
3 Stars
16
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Customer Rating
5
Very convenient
on June 4, 2024
Posted by: tempestj1
[This review was collected as part of a promotion.] I absolutely love this kitty box!!. It conveniently hooks up to wifi and a counter on the box to help monitor how frequent your cat uses the box. After each use the scooper scoops up the business and deposits it in a compartment to help keep odor down. I love the crystals as I feel they also help with odor. Trays are easy and convenient to change out. Definitely recommend.
Response from influenster.comBy PetSafe customer care, June 4, 2024
Thank you so much for sharing your feedback! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
3
Disappointed
on August 9, 2024
Posted by: Lizzy1271
from New Hampshire
Gender:Female
I bought this litter box for my new kitten. It was easy to set up and she acclimated easily to it. The issue I had with it was the timing of the self cleaning functionality. The biological waste did not have time to solidify creating a mess which needed to be cleaned after every use. These challenges resulted in it being recycled. I’m back in the market for a new box. 😟
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, August 9, 2024
We're sorry to hear you had difficulty with your box! It is important to mention that there are many factors which can affect absorption of moisture from waste, so this is something we would love to troubleshoot with you if you still have your box. Please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
3
Needs cover which is sold separately
on September 6, 2024
Posted by: mistyw31
[This review was collected as part of a promotion.] Not to hard to assemble. Wish it had a hood or cover to keep litter pellets inside. Cats are kinda scared and will take some adjusting. Not sure if this is going to be a good fit for our cats. They haven't used it enough to speak on odor, but we're hopeful! It's not super loud either.
Response from influenster.comBy Premier Pet, Customer Care, September 6, 2024
Thank you so much for sharing your feedback! We are sure your cats will grow to love it in no time!
Written by a customer while visiting influenster.com