Customer reviews from PetSafe
PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Average customer rating
4.4
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
103
4 Stars
18
3 Stars
16
2 Stars
5
1 Star
5
88%of customers recommend this product.
(
49 out of
56)
Customer Reviews for PetSafe - SF Smart Self-Cleaning Litter Box - Gray
Customer Rating
4
So Far, So Good
on April 14, 2024
Posted by: marnirose
[This review was collected as part of a promotion.] My cat was a little hesitant to use this litter box at first, but I'm so glad she warmed up to it! The rake mechanism works well and is pretty quiet - it hasn't scared my cat off yet! The smell isn't noticeable after a week of use and is comparable to the clay litter I was using before. I really like the peace of mind I get knowing that my cat always has a clean litter box. However, the refills seem pretty expensive and I wish that I could use any type of litter with the system. Also, the box itself has a massive footprint and it was hard to find a good spot for it in my small apartment.
Response from influenster.comBy PetSafe® Product Support, April 17, 2024
Thank you for sharing your experience with us! We're happy to hear this box is working well for you and your cat so far!
It is important to mention that for maximum lifespan/odor control of the crystal, the box should be placed in a low humidity location if possible, away from bathrooms, kitchens, laundry rooms, and other sources of humidity. We do apologize for any inconvenience this may cause.
It is also important to note that we do have a version of this box which can be used with the clumping litter of your choice; this box can be seen here-
https://www.petsafe.com/product/scoopfree-clumping-self-cleaning-litter-box/
If you have any questions about this box, please reach out to our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
It is important to mention that for maximum lifespan/odor control of the crystal, the box should be placed in a low humidity location if possible, away from bathrooms, kitchens, laundry rooms, and other sources of humidity. We do apologize for any inconvenience this may cause.
It is also important to note that we do have a version of this box which can be used with the clumping litter of your choice; this box can be seen here-
https://www.petsafe.com/product/scoopfree-clumping-self-cleaning-litter-box/
If you have any questions about this box, please reach out to our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Wouldn’t recommend
on April 15, 2024
Posted by: carriew113
[This review was collected as part of a promotion.] I was super excited about this product as to what more could you want then to have a self cleaning liter box!!! But it doesn’t keep the older control down like it should. The rake gets stuck and I’m afraid it’s gonna break. If it breaks there’s no way of even replacing the rake at all. Gotta check it after a couple days to help clean it because it’s like the box can’t keep up with all the maintenance. The noise level is very minimal. Over all not happy with the product as I thought I would be.
Response from influenster.comBy PetSafe® Product Support, April 17, 2024
We're sorry to hear you're having difficulty both with odor control and with the rake on your box! Please know this is very unusual; odor control is one of the aspects customers typically enjoy most about this box, and the rake should be moving normally.
So that we can troubleshoot with you and see what could be causing these issues, please get in touch with our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
So that we can troubleshoot with you and see what could be causing these issues, please get in touch with our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
3
Neat in theory not great in practice.
on April 15, 2024
Posted by: charibunny
[This review was collected as part of a promotion.] I was generously gifted this self-cleaning litter box from Influenster and Petsafe in exchange for my honest review. We were so excited to get this and give it a try, but ultimately, we are pretty disappointed. While the concept is amazing, our cats would not use it and there are some other downsides to the litter box to be aware of. First and foremost, the box is absolutely HUGE and requires space near a plug. They advise not to put it in a bathroom, but in a living space such as a living room or bedroom which may or may not work for everyone. This is not a box for small spaces or apartment living. Without the cover, crystals do get everywhere when the cat jumps out of the box based on our experience encouraging our kitties to check it out. The unit with the cover included is quite expensive when a metal litter box and enclosed cat cabinet is quite a bit lower in price and the replacement disposable trays and new crystals aren’t cheap either. One feature we loved is the app which will tell you when your cat uses the box. Unfortunately, it’s been over a week and she still hasn’t used the box. This could be really cool, but we’re not sure it’s for us or our cats. We’ll keep trying and update our review if something changes. For now… just ok.
Response from influenster.comBy PetSafe® Product Support, April 17, 2024
Thank you for sharing your feedback with us. It's important to mention that some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your cat! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
highly recommend it’s definitely worth it !
on April 15, 2024
Posted by: taylorm647
[This review was collected as part of a promotion.] so at first i was a little concerned because there’s just a big box underneath but let me say i love this litter box !! there’s no smell when they use it , its always clean when i go to check to make sure its working. the maintenance has been bare we haven’t had to do anything since we got it. and the noise level is very low , you may hear it for like a second when it’s doing its scoopage.
Response from influenster.comBy PetSafe® Product Support, April 17, 2024
Thank you so much for this feedback! It's wonderful to hear that this box has been such a great fit for your home.
Written by a customer while visiting influenster.com
Customer Rating
5
NO ORDOR !!!
on April 15, 2024
Posted by: geeherndz
[This review was collected as part of a promotion.] I have a dog and a cat and my dog it’s potty trained to go outside. This doesn’t even allow the smell of cat pee ! I am in LOVEEEEE. It’s so easy to clean and convenient specially having a toddler. This is such a life saver !
Response from influenster.comBy PetSafe® Product Support, April 15, 2024
Thank you for this feedback! It's great to hear that this litter system has been such a good fit for you and your family.
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on April 16, 2024
Posted by: mlc2998
[This review was collected as part of a promotion.] I love this self cleaning litter box. My cats didn’t have any trouble getting used to it and I never smell anything anymore! It’s great at keeping the poop scooped. I never hear it and it supports my cat that’s even 20lbs
Response from influenster.comBy PetSafe® Customer Care, April 18, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
3
It's wonderful but can be very expensive !!
on April 16, 2024
Posted by: kellyh408_3659
[This review was collected as part of a promotion.] I do really like it but, there are some pros and cons !! Pros : no more stinky litter box, it self cleans, it's fairly quiet and easy to set up !!! Cons : if you have more than one cat this is going to cost you a fortune to upkeep. Which is so disappointing because it is a great , convenient, set up I do really like it but I think someone needs to refigure this to make it more cost effective!!! Let me say it again we do love it !!!! Thank you so much for letting us try it !!!
Response from influenster.comBy PetSafe® Customer Care, April 18, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Cardoard
on April 16, 2024
Posted by: rosanaa8
[This review was collected as part of a promotion.] Scoop free love it ... love it ... omg is no odor is clean , my cat feels clean .. while is cleaning the poop is no noise and u can't see it is hide ... I feel the cat is happy and love it ..
Response from influenster.comBy PetSafe® Customer Care, April 18, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com