Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
1
Not for Me
on June 13, 2024
Posted by: nikkis49
[This review was collected as part of a promotion.] I don’t know if I got a defective one, but I could not get this to work properly for me. I never got the prompt to add litter like the instructions said it would, and it kept activating itself then stopping halfway thinking that there was a cat inside. I’m sorry I am not able to give a more in-depth review, but I just couldn’t get this product to work for me.
Response from influenster.comBy PetSafe® Product Support, June 13, 2024
We're sorry to hear you had difficulty setting up your box, Nikki! We'd love to troubleshoot with you and see what could be causing these issues, and how they might be resolved. Please contact our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Always wanted one of this!
on June 13, 2024
Posted by: florenciad18_117
[This review was collected as part of a promotion.] This litter box features automatic cleaning that rakes waste into a covered compartment, keeping things clean and fresh. Smart sensors track your cat's bathroom habits and adjust the cleaning cycle accordingly. You can connect it to an app on your phone to check litter levels, get alerts, and even monitor your cat's health. The disposable litter trays make cleanup super easy, just swap out the old tray for a new one every few weeks. It's also quiet, so it won't scare your cat or disturb your household.
Response from influenster.comBy PetSafe® Customer Care, June 14, 2024
Thank you so much for sharing your feedback! We love to hear that you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
3
Useful while away
on June 13, 2024
Posted by: cassieb175
[This review was collected as part of a promotion.] While the litter pan came well packed, it had to be fully assembled with many pieces of to be put together and this took considerable time. My senior cat with arthritis was unable to go into the pan due to how high it sits above the ground. My younger cat likes the pan and got use to it quickly. It is quiet to operate, but I found the unit to be cumbersome but worth accommodating because the benefits outweigh this aspect of the product. As someone who already scoops the litter multiple times a day, it is helpful to have that done while I am away from home and unable to do it myself.
Response from influenster.comBy PetSafe® Product Support, June 14, 2024
Thank you for sharing this feedback with us, Cassie! We're sorry to hear this box was not the right fit for your older cat, but it's good to know that it's still been helpful for you and your younger cat.
Please know if you ever have any questions or there's anything we can provide assistance with, you can get in touch with our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Please know if you ever have any questions or there's anything we can provide assistance with, you can get in touch with our Customer Care team here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to assemble
on June 13, 2024
Posted by: mariac1871
[This review was collected as part of a promotion.] I received this product in exchange for my honest opinion. It is very easy to assemble if you follow the detailed instructions. It also has some letters and numbers to guide you. It comes with everything necessary to assemble. Gloves, trash bags for the litter, a screwdriver to screw the bolts. It even comes with some air fresheners that go on the litter box drawer. The noise level is great. It is not loud It rotates slowly. The only downside as of now is that the litter pan flips over when the litter is being cleaned. That makes some litter fall out. Not sure if I did something wrong or if it's just the way it is. It has to be connected to WiFi which was not hard to do. The pairing was easy. I can see everything on my phone and even change the settings. I highly recommend this product. It will make my life way less stressful when it comes to litter odor control and maintenance.
Response from influenster.comBy customer care, Kurgo, June 14, 2024
Thank you so much for sharing your feedback! We love to hear how much you have been enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Good time saver
on June 14, 2024
Posted by: linsyl
[This review was collected as part of a promotion.] A convenient and user-friendly product. Installation is straightforward, and connecting it to the app is a breeze. However, its large size is a drawback, as it didn't fit my original litter box position in the bathroom. I have to place it in the bedroom. Pretty quiet when cleaning so not a big deal. While generally effective, my large baby’s pee sometimes sticks to the inner wall. Despite this, the self-cleaning feature works well, making it a great time-saver. Overall, it's a good investment for cat owners seeking convenience and ease of use.
Response from influenster.comBy PetSafe® Product Support, June 14, 2024
We're so pleased to hear this box has been helpful and is working well for you and your cat! Thank you for taking the time to share this experience with us.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy To Clean Electronic Litter Box
on June 14, 2024
Posted by: nicolep675
[This review was collected as part of a promotion.] I love this modern litter box design. Personally, I kind of like this because it has a lot of components which make it easier for cleaning & maintenance.
Response from influenster.comBy PetSafe® Customer Care, June 15, 2024
Thank you so much for sharing your feedback! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing for keeping the box clean!!
on June 14, 2024
Posted by: amandalee421_6047
[This review was collected as part of a promotion.] This is a god send!! This is amazing!! I have multiple cats and it's hard to jeep the litter box clean and smelling good. This has helped soo nuch! It was easy go assemble and easy to use. Comes with everything you need including gloves! Thank you influenster and pet safe for selecting me to try this product!!
Response from influenster.comBy PetSafe® Customer Care, June 15, 2024
Thank you so much for sharing your experience! We love to hear how much you are enjoying the litter box and to hear how helpful it has been for you and your cats!
Written by a customer while visiting influenster.com
Customer Rating
5
Contains the litter AND smell; a litter box all cat owners should have!!
on June 14, 2024
Posted by: princesspeach00
[This review was collected as part of a promotion.] Where do I begin? First off, assembly was a piece of cake. It even came with gloves to wear when you change the bag out! Not to mention there’s small trash bags included in the packaging too! Super handy. I’ve never tried a self-cleaning litter box for my cat before because he’s quite particular about litter boxes, but this is the COOLEST litter box I’ve ever seen! The rotating design is genius and VERY effective. Not to mention how handy the app is in monitoring how many times my cat has frequented the litter box. The notification of when the bag needs changed has been a savior! My cat has adapted immediately to using it, and he’s 9 years old! Finally have a litter box that contains the litter AND the smell. Will never go back to a regular litter box EVER again!!
Response from influenster.comBy PetSafe® Customer Care, June 15, 2024
Thank you so much for sharing your experience! We love to hear how easy the set up was and how quickly your cat took to the litter box!
Written by a customer while visiting influenster.com