Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
19
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
Great product, love how it looks and does a job it is supposed to do.
on June 7, 2024
Posted by: alinak136
[This review was collected as part of a promotion.] Very nice self cleaning litter box. It is efficient in cleaning and very good with odor control. I like how quiet it is. Also I very much appreciate that it came with litter bags and even gloves. Love it overall but I didn’t find any instructions on how to assemble the litter box. So it took some time and patience to figure it out. But I’d rate it 5/5
Response from influenster.comBy PetSafe® Product Support, June 7, 2024
We're sorry to hear you had difficulty assembling your litter box! The QR code in the quick start guide will take you to a full manual with step by step instructions on how to assemble the box; you can also contact our Customer Care team. We're always happy to help! Our live support can be reached here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Self cleaning litter box
on June 7, 2024
Posted by: breannk3
[This review was collected as part of a promotion.] I am super excited to try this new litter box for my cat. I like that it is not too noisy and it was super easy to assemble. The only thing I am having issues with is getting it to connect with the app on my phone to be able to get the self cleaning feature to work.
Response from influenster.comBy PetSafe® Customer Care, June 8, 2024
Thank you so much for sharing your feedback. We are sorry to hear you are having issues connecting to the app. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat Monday - Saturday 9am - 9pm EST through our Smart Assistant box in the lower right hand side of our website here - https://support.petsafe.net/s/contactsupport
Written by a customer while visiting influenster.com
Customer Rating
5
🐈⬛🐈
on June 8, 2024
Posted by: shortcircuithell
[This review was collected as part of a promotion.] I really really enjoy this, and a bonus, my cats aren't scared of it. I got it late last night, and it's so quiet, the only thing I heard was the litter shifting. I haven't smelt anything from it, not like I do from the other two boxes. To dispose of used litter, you just turn it off, and pull out the tray, tie the bag, toss it and put in a new bag. I love it. It even has an app to keep track of cleaning, and the cats.
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
We're so happy you're loving the SmartSpin Litter Box and all of it's features! Thank you for your review!
Written by a customer while visiting influenster.com
Customer Rating
5
Worth the money!!
on June 8, 2024
Posted by: elizabethg590
[This review was collected as part of a promotion.] Any cat owner will tell you that cleaning a litter box is the worst part of owning a cat. This self cleaning box solves that issue. Assembly wasn’t too bad and this box is quiet, effective, and helps control odors. I will suggest getting a scoop to help load the litter box since it was difficult filling. The app is easy to use and helps you track when cleaning is needed.
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
We are so happy to hear you are enjoying the features of your kitty's new litter box! Thank you for your review!
Written by a customer while visiting influenster.com
Customer Rating
5
I recommend!!!!!!
on June 8, 2024
Posted by: reginak45
[This review was collected as part of a promotion.] For those who don't like to clean the litter box after their cats. This magical tray will do everything itself, you just need to change the bags and add filler. Nothing spills out, there are no odors. After an adult cat goes to the toilet, the program starts. The volume of the garbage container is large. The application is very accessible. Every step is spelled out. I see how long the cat was there, how the cleaning is carried out, how the air neutralizer works. In general, everything is very cool. We and especially the cat liked it! The main advantages are the price, which saves time and sand costs, the cat quickly got used to the tray, the dimensions are ideal. I recommend!!!
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
Thank you so much for sharing your experience with us, Regina! It's great to hear how much you and your kitty enjoy the features and convenience of the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Wonderful for busy cat parents
on June 8, 2024
Posted by: leahr178
[This review was collected as part of a promotion.] I really love this litter box because it’s so efficient for me and my family especially since we all work all day and want to make sure our home is smelling fresh all of the time. I love how I can keep track of it through the app and I can see how many times my car has used the bathroom I’m so happy I received this to review I absolutely love it and makes my life easier and doesn’t make my house smell at all.
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
We are so happy to hear that the litter box suits your family's active lifestyle! Thank you for taking the time to share your experience with us, Leah!
Written by a customer while visiting influenster.com
Customer Rating
5
Overpriced for a litter box but you get what you pay for so it is worth the money.
on June 8, 2024
Posted by: jordanh242
[This review was collected as part of a promotion.] My first thought was it looks like a spaceship but so far so good. My cat seems to like it and it does odor control quite well. I was hesitant about a cat to begin with for that reason. So far it's going good. Personally I think it's mildly noisy but it's not too bad at all. When it self cleans it does well on getting everything out.
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
Thank you for sharing your review with us! We love that you're loving the litter box and that it's giving you peace of mind with the odor control!
Written by a customer while visiting influenster.com
Customer Rating
5
Buzzing!
on June 8, 2024
Posted by: minnieknight78
[This review was collected as part of a promotion.] Greatest test I've had yet! Thank you Influenster for allowing me to test and review for free! The video is of initial set up, further review on my IG @_minnie_knight78. Comes with odor control, trash bags, gloves and set by step instructions AND mini tools! Cleans at a safe and sensible place rate, very minimal noise, wifi set up needed. Almost any litter will work, doesn't have to be clumping. Definitely recommend!
Response from influenster.comBy PetSafe® Customer Care, June 28, 2024
Thank you so much for sharing your feedback! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com