Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
BEST FREEBIE EVER!!!!!
on June 6, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] This little self cleaning litter box is SO awesome. At first my kitties didn’t know what I signed them up for but then they starting using it. There isn’t any oder when they use the bathroom. It’s so nice. And I don’t have to change the bag until the app alerts me to. 10/10 for sure. No more scooping poop for me haha
Response from influenster.comBy PetSafe customer care, June 7, 2024
Thank you so much for sharing your feedback! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Over all nice product
on June 6, 2024
Posted by: angeliap10
[This review was collected as part of a promotion.] This was very easy to put together. I love the trash bags that come with it. I love the fact that it has something to put for smell. It's not super loud, but u can get to hear it. I do wish it came with steps or something 2 make it easier for my cats to get in out of.
Response from influenster.comBy PetSafe® Customer Care, June 7, 2024
Thank you so much for sharing your feedback! We will certainly pass along your suggestions to our team!
Written by a customer while visiting influenster.com
Customer Rating
5
Thank you❤️ I’m obsessed
on June 7, 2024
Posted by: eliseo13
[This review was collected as part of a promotion.] I have been dreaming about one of these! I am so beyond thrilled with Influenster. Thank you so very much for this incredible gift. Controls odor like no other. Keeps the litter clean consistently. Will let you know when you need to refill or clean out the waste below. Absolutely love this product. Could not recommend enough!
Response from influenster.comBy PetSafe® Product Support, June 7, 2024
We're so happy this box has been a dream come true for you and your cat! Thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Download the app scan the bar code on the instructions it will be very easy start that I like it!!!!
on June 7, 2024
Posted by: tamarar129
[This review was collected as part of a promotion.] Odor control is given a lot lighter the cleaning of it is very effective waste disposal how it cleans and goes in a pan with trash bag is convenient the cleaning of the poop is very helpful and just remember to take out the clear tray to clean if poop gets stuck it’s a very quiet cleaner no noise barley stand all dirty time using trying to get used to it but I think I’m getting it down exspcially with the app
Response from influenster.comBy PetSafe® Product Support, June 7, 2024
Thank you for sharing this review with us! We're so happy to hear this box has been easy for you to set up and use; we hope your kitty loves it!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on June 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My cats went straight in once I put it up! Everything can be controlled by the app. I love it for them! It’s not loud when it cleans so it won’t scare them as well as having great odor control! The instructions for clean up is easy to follow too!
Response from influenster.comBy PetSafe® Product Support, June 7, 2024
We're so happy this box has been convenient for you and a good fit for your kitties! Thank you for sharing this feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Great product, love how it looks and does a job it is supposed to do.
on June 7, 2024
Posted by: alinak136
[This review was collected as part of a promotion.] Very nice self cleaning litter box. It is efficient in cleaning and very good with odor control. I like how quiet it is. Also I very much appreciate that it came with litter bags and even gloves. Love it overall but I didn’t find any instructions on how to assemble the litter box. So it took some time and patience to figure it out. But I’d rate it 5/5
Response from influenster.comBy PetSafe® Product Support, June 7, 2024
We're sorry to hear you had difficulty assembling your litter box! The QR code in the quick start guide will take you to a full manual with step by step instructions on how to assemble the box; you can also contact our Customer Care team. We're always happy to help! Our live support can be reached here-
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Self cleaning litter box
on June 7, 2024
Posted by: breannk3
[This review was collected as part of a promotion.] I am super excited to try this new litter box for my cat. I like that it is not too noisy and it was super easy to assemble. The only thing I am having issues with is getting it to connect with the app on my phone to be able to get the self cleaning feature to work.
Response from influenster.comBy PetSafe® Customer Care, June 8, 2024
Thank you so much for sharing your feedback. We are sorry to hear you are having issues connecting to the app. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat Monday - Saturday 9am - 9pm EST through our Smart Assistant box in the lower right hand side of our website here - https://support.petsafe.net/s/contactsupport
Written by a customer while visiting influenster.com
Customer Rating
5
🐈⬛🐈
on June 8, 2024
Posted by: shortcircuithell
[This review was collected as part of a promotion.] I really really enjoy this, and a bonus, my cats aren't scared of it. I got it late last night, and it's so quiet, the only thing I heard was the litter shifting. I haven't smelt anything from it, not like I do from the other two boxes. To dispose of used litter, you just turn it off, and pull out the tray, tie the bag, toss it and put in a new bag. I love it. It even has an app to keep track of cleaning, and the cats.
Response from influenster.comBy PetSafe® Product Support, June 9, 2024
We're so happy you're loving the SmartSpin Litter Box and all of it's features! Thank you for your review!
Written by a customer while visiting influenster.com