Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
19
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
2
Error 2 message
on May 15, 2025
Posted by: TBM1
from Florida
Gender:Female
Constantly get error message and it’s not even been touched
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, May 19, 2025
We're so sorry you're having this difficulty with your box!
This error typically indicates the cover is not installed, or not installed as intended. We would recommend first checking that the cover is installed properly over the sphere, aligned as indicated on the top of the cover. It can also help to ensure the magnets on both ends of the cover are securely in place; there should be four of these magnets.
If this does not resolve the issue, the box may need to be disassembled and reassembled following the instructions to ensure all parts are assembled correctly.
If this still does not resolve the issue, please reach out to our live support team so we can help. Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
This error typically indicates the cover is not installed, or not installed as intended. We would recommend first checking that the cover is installed properly over the sphere, aligned as indicated on the top of the cover. It can also help to ensure the magnets on both ends of the cover are securely in place; there should be four of these magnets.
If this does not resolve the issue, the box may need to be disassembled and reassembled following the instructions to ensure all parts are assembled correctly.
If this still does not resolve the issue, please reach out to our live support team so we can help. Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Poor design and function
on May 21, 2025
Posted by: Jeff33
from Chicago
Gender:Male
I’ve had this litter box for months now and the app doesn’t notify, even if I have all the notification settings on. The litter-box is not re-calibrating itself, which means the weight is jot tracked correctly and it doesn’t stop when the cat is inside. And the waste bin doesn’t seal in the smell. I have to change the bin every 4-5 days with just one cat. Ultimately, i don’t feel safe with this product for my cat.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 23, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box. Our team would be more than happy to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Does not say when it needs to be cleaned
on July 11, 2025
Posted by: irishrose79
from Saint Paul, MN
Gender:Female
I’m supposed to have a middle light on this cat box that tells me when it needs to be changed the said light has not worked since day one so when I called Pet safe, they sent me a new one and the new ones doing the exact same thing as my original
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 12, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box. Our team would love to look further into this with you. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Disgusting
on September 14, 2025
Posted by: Delaney
from Jonesboro, Arkansas
Gender:Female
It’s great if you don’t mind poop/pee litter continually smearing all over the inside globe. Also every cycle the clumps of litter (feces and urine clumps) will be cycled out on to the floor instead of the bottom tray. My cats didn’t appear to like the smears of feces all around them after a cycle. So I had to manually clean the globe after every cycle so they weren’t surrounded by disgusting clumps on the inside. The tray underneath the litter box had to be emptied twice a day and wouldn’t alert a full box until much later so pulling it out would mean dirty litter clumps all in the floor. Can you believe this crappy junk, literally, made my life so much easier? No! Do not waste a penny. Will be returning asap. Using a spatula to scrape chucks of crap off the insides is not better than scooping.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 15, 2025
We're so sorry to hear that you've had these issues with your box! What you have described is certainly not typical, and we would appreciate the chance to troubleshoot with you to see what could have led to such unusual results and how they might be resolved. Please reach out to us! Our live support team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Not good. Not a fan!
on December 4, 2025
Posted by: Tlc316
from Alexander, Ks
Gender:Female
I'm not a fan! Little dumps out the corner when it comes back to reset. The grey platform will not stay in the socket. Super unhappy with this expensive purchase.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, December 4, 2025
We're sorry to hear you've had trouble assembling your litter box! Please know this is not typical, so we absolutely want to determine what may not be attached or seated properly and how it can be resolved.
Please be with your box and get in touch with our team! Our live support can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Please be with your box and get in touch with our team! Our live support can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Terrible motor
on December 19, 2025
Posted by: MB98
Motor went bad after 1 year, not covered by warranty. Horrible investment. The liter box never even worked that great when it did, bad odor even when cleaning often, liter always gets kicked out, barely big enough for an adult cat, not worth the price. Just spend the extra money on a liter robot. Wish I did.
Response from PetSafeBy PetSafe, Customer Care, December 20, 2025
Thank you for your feedback, we're so sorry to hear this hasn't been a good fit
Written by a customer while visiting PetSafe
Customer Rating
1
Get idea poor execution.
on January 7, 2026
Posted by: Bad choice
from Spruce Grove Alberta
Gender:Female
Bought two months ago. Will not stay connected to wifi. We are in the 21st century. Should be able to connect to a 5g network. Not a 2.4g network. Just saying get with the century. We have a new product that is supposed to provide convenience but only works on 2.4g network.
Response from PetSafeBy PetSafe® Product Support, January 8, 2026
We're so sorry to hear you've had difficulty connecting your box to wi-fi!
Just as with many other current electronics this box does use 2.4 GHz as this provides longer range within the home and is therefore ideal for use with smart devices. The vast majority of routers are dual band, so you should be able to quickly select the correct band and reconnect your box.
If you still have trouble after connecting your box to the 2.4 GHz band of your router, please be with your box and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Just as with many other current electronics this box does use 2.4 GHz as this provides longer range within the home and is therefore ideal for use with smart devices. The vast majority of routers are dual band, so you should be able to quickly select the correct band and reconnect your box.
If you still have trouble after connecting your box to the 2.4 GHz band of your router, please be with your box and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
This is terrible, especially for the price!
on May 13, 2025
Posted by: Gregcat
from Wyoming
Gender:Female
This litter box worked well for about a week, although it is too small for a normal adult cat. Since the first week, I've had nothing but issues with it. It gets stuck in the dump position, shows the drawer needs to ne changed, even if I just changed it, gets stuck mid cycle and does this every day. I ha e to unplug it, wait 10 seconds, then manually spin it. It is also constantly sending an error code to my phone (pictured). When I get that code, I have to take it apart and put it back together again before it will work. I bought this less than 3 month ago. I do not recommend. Completely waste of time and money. I'd like to return it for a full refund.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 15, 2025
We are sorry to hear you are having this issue with your cat's litter box. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe