Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
126
4 Stars
53
3 Stars
23
2 Stars
11
1 Star
19
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
2
Great features - most suited to one cat
on December 26, 2025
Posted by: LeilaFifi
I purchased this product a year ago. The idea itself is genius. The issue is with cleaning, emptying the litter out of the box. The dome is bulky, and awkward to handle and aim into a garbage can. Urine slips out between the seams of the dome making the whole thing even more complex. I believe the main issue lies with the fact that you cannot put more than a bare minimum of litter in the dome. With three cats the crystal soon becomes totally drenched in urine meaning that I have to change out the litter every 2/3 days. My take is that it is wonderful for one cat. With multiple cats, there needs to be another version which can take more litter in the first place AND be easier to handle to empty the litter out.
Response from PetSafeBy PetSafe® Product Support, December 30, 2025
We're sorry to hear that this box has not been the best fit for you and your cats.
Typically, most multi-cat homes would need to change their litter at around 7 days if using crystal litter. Though lifespan may be a bit shortened in this box due to how it functions, we would love to speak with you directly to see if there may be adjustments that can extend the lifespan of your litter, or if a different style of box may be a better fit for you and your cats. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Typically, most multi-cat homes would need to change their litter at around 7 days if using crystal litter. Though lifespan may be a bit shortened in this box due to how it functions, we would love to speak with you directly to see if there may be adjustments that can extend the lifespan of your litter, or if a different style of box may be a better fit for you and your cats. Please reach out to our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Super! The best in cat entertainment. Good Price.
on December 30, 2025
Posted by: Lilly222
from Sweden
Gender:Female
I love this product so 5 stars, my cats, two 4 month old kittens love it as well. For the price in comparison to much more expensive models it cannot be beat. It definitely entertains my cats daily they think it is a big toy, so priceless on some level. Overall really functional. I do highly recommend a step stool or foot cushion at the entrance as it is high off the ground, for cats to easily get in and out of but I wouldn't change the design as it looks really nice w legs and is functional for the holding bin underneath. I cat with mobility issues or arthritis will need a step up. I clean my boxes daily with two cats, as anyone should but this cuts down on scooping and dust. I have secondary flexible regular box. I have read some reviews where people complain about the smell or needing to clean it regularly but that is soooo silly, you simply need to pick up after your cats regularly and there are no problems. I have tried different litter in this, eco, shavings, etc. they all work as long as they are clumping litters. A bonus I think this box saves on litter costs as it can only hold a limited amount.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, January 6, 2026
Thank you for taking the time to share this review and your feedback! It's wonderful to hear that this box has been so helpful in simplifying your litter routine for you and your kittens.
In case this information is helpful, we do recommend using the box powered off until kittens are at least 6 months old, just to ensure they are old enough for the box to consistently register their weight.
If you have any questions or there's anything we can help with, please don't hesitate to get in touch with us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
In case this information is helpful, we do recommend using the box powered off until kittens are at least 6 months old, just to ensure they are old enough for the box to consistently register their weight.
If you have any questions or there's anything we can help with, please don't hesitate to get in touch with us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Not Ideal for Large Cats Despite Smart Features
on January 1, 2026
Posted by: ArlosMom
from Pennsylvania
Gender:Female
I’ve been using this litter box for about a year and intentionally waited before writing a review so I could provide an honest, long-term perspective. Initially, my cat was very hesitant to use it. Because the unit sits fairly high off the ground, I had to purchase a step to help him get in comfortably. Once he adjusted, I was impressed by several features, especially the app, which is helpful for tracking usage.
Over time, however, I’ve noticed some issues that have become frustrating. There are occasions when waste is left behind in the litter after a visit, as if the unit didn’t detect my cat or failed to cycle properly. Other times, the bin does rotate to empty, but due to the design, waste can spin forward and fall out the front of the unit onto the floor. There is also a small internal ledge that becomes exposed during the cleaning cycle, and waste frequently gets caught there and builds up over time.
Another downside is the deodorizer. Its lifespan is very short and, in my opinion, not worth the cost. I also have a large, long-haired cat (a Ragdoll), and I’m beginning to think this litter box may simply be too small for his comfort. Recently, he has started defecating outside the box, usually on the mat, although he still urinates inside consistently.
Overall, this is a significant investment, and while it has some impressive features, the design flaws and size limitations make it hard to fully recommend, especially for larger cats or for anyone concerned about value if issues arise.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, January 6, 2026
We appreciate you taking the time to share your feedback with us. We're so sorry to hear that you've had difficulties with this box, and that it may not be the best fit for your Ragdoll.
This box is recommended for cats up to 33 lbs. If he is close to this size or larger, a different box may be a better fit. So that we can both provide information on other options if needed and troubleshoot with you to see what could be causing the rotation issues you've experienced, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
This box is recommended for cats up to 33 lbs. If he is close to this size or larger, a different box may be a better fit. So that we can both provide information on other options if needed and troubleshoot with you to see what could be causing the rotation issues you've experienced, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Safe efficient, clean
on January 3, 2026
Posted by: miat148_1069
[This review was collected as part of a promotion.] I’ve seen all of these ads these years and finally got one! It makes cleaning up after my cats way easier by automatically sifting through the litter, so I don’t have to dig for gold. It's high tech and safe as well. If my curious cat decides to jump back in while it’s cleaning, it stops until she’s out. It weighs my chonker and chonkish cats, to help me keep track of. It also looks sleek and fits nicely in the room, plus it does a solid job of containing odors. On a scale of diarrhea to solid stool, I’d give it a solid 10. Definitely worth it if you want less hassle and a cleaner space!
Response from influenster.comBy PetSafe® Product Support, January 7, 2026
We're so glad this box has provided such a helpful solution for you- and we love seeing your sweet kitties! Thank you for taking the time to share this feedback with us!
Written by a customer while visiting influenster.com
Customer Rating
5
In love
on January 4, 2026
Posted by: hsarasohn_3442
[This review was collected as part of a promotion.] It worked well, took my cat a while to warm up to it. I love that there is no urine order lingering and the disposal is clean and quick! There is nothing better than not having to scoop a litter box!
Response from influenster.comBy PetSafe® Customer Care, January 7, 2026
Thank you so much for sharing your experience! We love to hear how much you and now your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
2
Works, but is impossible to clean.
on January 5, 2026
Posted by: FrozenToast
Gender:Male
Purchased less than a year ago, maybe 8 months and at first it was nice but the first time I had to disassemble to clean the issues became obvious, there was so much litter and urine that managed to get under the rubber mat after about a week (this was the smell that prompted me to disassemble and clean). and litter has kept getting caked to the sides of the sphere, any litter that is sifted most of it winds up in the gear/tracks that the box sit in to rotate. I purchased this hoping to not have to clean a litter box as frequently but have found myself cleaning it just as often and now it takes me 3 times as long because I have to disassemble and reassemble if I don't want litter sitting in all the nooks, crannies, screw holes, and underneath the rubber/magnet. It wouldn't be so bad if this rubber mat that is prone to damage was a replaceable part.
Response from PetSafeBy PetSafe® Product Support, January 7, 2026
We're sorry to hear you've had difficulty cleaning your box! Though litter and/or waste may on occasion slip into areas accessed when the box is disassembled, it is unusual for large amounts of waste and litter to be within these areas. We'd love to speak with you directly to make sure an assembly issue is not occurring that is allowing waste to access areas where it typically is not. Please reach out to us! Our live support team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Get idea poor execution.
on January 7, 2026
Posted by: Bad choice
from Spruce Grove Alberta
Gender:Female
Bought two months ago. Will not stay connected to wifi. We are in the 21st century. Should be able to connect to a 5g network. Not a 2.4g network. Just saying get with the century. We have a new product that is supposed to provide convenience but only works on 2.4g network.
Response from PetSafeBy PetSafe® Product Support, January 8, 2026
We're so sorry to hear you've had difficulty connecting your box to wi-fi!
Just as with many other current electronics this box does use 2.4 GHz as this provides longer range within the home and is therefore ideal for use with smart devices. The vast majority of routers are dual band, so you should be able to quickly select the correct band and reconnect your box.
If you still have trouble after connecting your box to the 2.4 GHz band of your router, please be with your box and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Just as with many other current electronics this box does use 2.4 GHz as this provides longer range within the home and is therefore ideal for use with smart devices. The vast majority of routers are dual band, so you should be able to quickly select the correct band and reconnect your box.
If you still have trouble after connecting your box to the 2.4 GHz band of your router, please be with your box and get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Great product slight issue
on January 9, 2026
Posted by: Nicole00
Absolutely love this thing. Great game changer. However, my only issue is the add litter button. Boy does that drive me insane. At first it worked but now it never does and I have to constantly unplug it just to add the litter. I also don’t think you can set the timer for less than 7 minutes which I have tried and it just automatically changes back to 7. I also wish there was an easier way to put the litter in the box because whenever I do I get litter everywhere and now tilt it back against the wall to put litter in. Pain in the butt. Other than that I love it.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, January 9, 2026
Thank you for sharing your experience, we are sorry to hear you are having this issue with adding litter. Our customer care team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe