Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
126
4 Stars
53
3 Stars
23
2 Stars
11
1 Star
19
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
Fancy
on December 15, 2025
Posted by: brittanym767_7047
[This review was collected as part of a promotion.] This cat litter box is super fancy! It’s like a cement mixer when it’s self cleaning. It prevents smells and filters out the clumps into a separate waste basket. Our cat had some adjustment when she first started using it but now there isn’t any issues. It send an alert through the app when she uses the litter box, also telling you the cat’s current weight and then will send an alert when it’s time to change the waste basket bag which is user convenient for maintainance. It’s super chic so you could have it in a common area if you choose and your guests would never know. I was able to test this product complimentary but all opinions are my own.
Response from influenster.comBy PetSafe® Product Support, December 23, 2025
Thank you so much for taking the time to share this feedback! We're so glad to hear this box has fit so well into your home and is working well for both you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
My cat wasn't sure what to think at first but ende
on December 15, 2025
Posted by: elizabethd286_3185
[This review was collected as part of a promotion.] It was super easy to put together and immediately caught my cat’s attention. She sat nearby and watched patiently while I assembled it. The instructions for assembly, adding litter, and maintenance were clear and easy to follow. The first few days, my cat wasn’t quite sure what to think. She would look at it, sniff it occasionally, and walk away. By about the third day, she started using it on her own. We’ve had it for about a month, and now it’s her preferred litter box, so much so that we were able to completely get rid of the old traditional litter pan. My cat is very large, almost 20 pounds, so I was initially worried it wouldn’t be big enough, but she has no trouble using it at all. It’s quiet and does a great job cleaning. I also appreciate that it automatically stops if the cat jumps in while it’s cycling, which feels much safer. Overall, the entire process was much simpler than I expected, and it’s been effective and easy to maintain.
Response from influenster.comBy PetSafe® Product Support, December 23, 2025
We're so glad to hear that this box has been such a great fit for your kitty, and that she accepted it so quickly! Thank you for taking the time to share this review with us!
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer!
on December 19, 2025
Posted by: jessreviews28_7899
[This review was collected as part of a promotion.] This litter box is a game changer! Set up wasn’t too difficult. The size is perfect! I thought it was going to be awkward and bulky in my space but it fit just fine. My absolute favorite part is the easy to open drawer that collects the dirty litter and how easy it is to clean! I honestly might get a second SmartSpin because I have two cats. The cats took a bit to warm up to it. I left it unplugged for a few days like the instructions suggested and that worked well. They use it without issue now.
Response from influenster.comBy PetSafe®, Customer Care, December 21, 2025
We're so glad to hear that your cats are adjusting and loving the new litterbox!
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible motor
on December 19, 2025
Posted by: MB98
Motor went bad after 1 year, not covered by warranty. Horrible investment. The liter box never even worked that great when it did, bad odor even when cleaning often, liter always gets kicked out, barely big enough for an adult cat, not worth the price. Just spend the extra money on a liter robot. Wish I did.
Response from PetSafeBy PetSafe, Customer Care, December 20, 2025
Thank you for your feedback, we're so sorry to hear this hasn't been a good fit
Written by a customer while visiting PetSafe
Customer Rating
4
Well worth considering!
on December 19, 2025
Posted by: kayleighb86_6073
[This review was collected as part of a promotion.] The PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box is a thoughtfully designed solution for cat owners who want less scooping and better odor control without sacrificing their cat’s comfort. After using it, it’s clear that this model focuses on practicality, cleanliness, and modern convenience.
What Works Well
The standout feature is the SmartSpin cleaning system, which rotates the litter rather than using a rake. This feels gentler and more reliable, especially for clumping litter, and it does a solid job separating waste without scattering litter everywhere. The self-cleaning cycle runs quietly and consistently, making it suitable even for smaller homes or apartments.
The standout feature is the SmartSpin cleaning system, which rotates the litter rather than using a rake. This feels gentler and more reliable, especially for clumping litter, and it does a solid job separating waste without scattering litter everywhere. The self-cleaning cycle runs quietly and consistently, making it suitable even for smaller homes or apartments.
Another big plus is the app connectivity. Through the PetSafe app, you can track usage, receive alerts when the waste drawer is full, and monitor your cat’s litter box habits—helpful for spotting potential health changes early. Odor control is also strong thanks to the enclosed design and carbon filter, keeping smells noticeably down.
Ease of Use
Setup is straightforward, and day-to-day maintenance is minimal. Emptying the waste drawer is quick and far less unpleasant than traditional scooping. The box is roomy enough for most cats, and the open entry helps reduce the “scary robot” factor that sometimes comes with automatic litter boxes.
Setup is straightforward, and day-to-day maintenance is minimal. Emptying the waste drawer is quick and far less unpleasant than traditional scooping. The box is roomy enough for most cats, and the open entry helps reduce the “scary robot” factor that sometimes comes with automatic litter boxes.
Things to Consider
The SmartSpin does take up more space than a standard litter box, so it may not be ideal for very tight areas. It’s also an investment compared to basic options, and replacement liners or filters add ongoing costs. Some cats may need a short adjustment period, especially if they’re sensitive to movement or new sounds.
The SmartSpin does take up more space than a standard litter box, so it may not be ideal for very tight areas. It’s also an investment compared to basic options, and replacement liners or filters add ongoing costs. Some cats may need a short adjustment period, especially if they’re sensitive to movement or new sounds.
Overall Verdict
The PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box delivers on its promise of convenience and cleanliness. It’s a great choice for busy cat owners who want a reliable, tech-savvy litter solution and are willing to pay a bit more for comfort and peace of mind. If reducing daily scooping and keeping odors under control are top priorities, this litter box is well worth considering.
The PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box delivers on its promise of convenience and cleanliness. It’s a great choice for busy cat owners who want a reliable, tech-savvy litter solution and are willing to pay a bit more for comfort and peace of mind. If reducing daily scooping and keeping odors under control are top priorities, this litter box is well worth considering.
Response from influenster.comBy PetSafe® Product Support, December 30, 2025
Thank you for sharing this feedback with us, Kayleigh! It's great to hear that this box has helped provide a good solution for you and your cat, reducing odors in your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Hassle Free Litterbox
on December 19, 2025
Posted by: mysticblue13_4592
[This review was collected as part of a promotion.] This motorized litterbox has really made things so much easier. No more having to scoop litter is such a relief. I'm so thankful for being part of this campaign. The app that goes aling with it is quite nice as well.
Response from influenster.comBy PetSafe®, Customer Care, December 21, 2025
We're so glad to hear you're loving your new litterbox so far!
Written by a customer while visiting influenster.com
Customer Rating
5
Much better than the Litterrobot!
on December 23, 2025
Posted by: aginggracefullymyas_2034
[This review was collected as part of a promotion.] So I have been the queen of the self clean litterboxes since they came out and have had almost every model of the Litterrobot. I've had nothing but trouble with the Litterrobot giving me errors.
This Petsafe one is much better. It has a great app and gives me weights on my kitties so should the day come that someone pees outside of the box, I will know which one it is.
It will also advise me on any significant weight loss or weight gain. The only issue I have is that one of my boys likes to dig and knocks litter out of the box as you can see in the picture.
No worries! I just put an old quilt out to catch the litter and slide it back in.
Great product!
Response from influenster.comBy PetSafe, Customer Care, December 27, 2025
Thank you for your review, we're so happy to hear you and your kitty are enjoying this litterbox!
Written by a customer while visiting influenster.com
Customer Rating
5
The absolute best litter box ever
on December 25, 2025
Posted by: missrealreviewer_7645
[This review was collected as part of a promotion.] I absolutely love this automatic litter box! I never thought I needed one, but now that I have one - it’s a complete game changer. There’s an app that you can use to see how many times your cat(s) use the litter box, how much they weighed when they entered, and how long they spent in the litter box. You can customize alerts, cleaning times, and reminder schedules. The tray that collects and contains the dirty litter does an excellent job at containing the smell. It took my two cats a few days to get used to using it - and they are still in awe of this thing whenever it goes through a cleaning cycle - but they really like using it now and it makes my life SO much easier. It is difficult to clean since it doesn’t really come apart at all once it’s built, but I honestly haven’t needed to clean it in the month I’ve had it. It self-cleans incredibly well. Overall, one of the most amazing products any cat owner can have.
Written by a customer while visiting influenster.com