Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
126
4 Stars
53
3 Stars
23
2 Stars
11
1 Star
19
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
You will have to build it!
on November 28, 2025
Posted by: greatlakeskimmi_3745
[This review was collected as part of a promotion.] When I first received the box I was puzzled. It didn’t seem big enough for the litter box. However once I opened it, I realized the huge task ahead. You have to build it! As you can see, there is a lot of assembly. Suprisingly it wasn’t that hard. I got it put together! I then downloaddd the app, again it is a bit confusing. But once you get the hang of it it’s pretty nice. The cats sniffed and jumped in pretty quickly. The first one figured it out, but they were nosy to what was going on. The turning box is quite quiet. It did its thing to leave fresh litter again without issue. The cats are getting the hang of it! So far I am happy with the positive results! I will be recommending this litter box to others.
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
We appreciate you taking the time to share this experience with us! It's great to hear that assembly was not a difficult process, and that this box is already working well for your cats.
Written by a customer while visiting influenster.com
Customer Rating
5
Very efficient and amazing litter box very easy an
on November 29, 2025
Posted by: adriannaf25_3904
[This review was collected as part of a promotion.] This thing is amazinggggg ! Replaced my other litter box almost immediately! Takes any kind of clumping litter you like and very little noise! You have to have an outlet and wifi for it to work but only needs a little space! I love this thing keeps odor wayyy down and is easy to use through the app! The assembly was mostly easy as well long as you followed the instructions not difficult at all! I truly hope i get picked for another campaign like this cuz this has changed my cats and my life for the better !
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
We love hearing that this box has made such a difference for you and your cats! Thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to set up and use
on November 29, 2025
Posted by: ashleyb771_1497
[This review was collected as part of a promotion.] The smart litter box has a modern, clean design and was moderately easy to put together. The app is easy to navigate and has everything I needed to know right on the homepage. I love that the litter mat has a max fill line, however the shape of the opening makes refilling a bit tedious. The waste automatically dumps into the drawer underneath that is lined with provided bags and has a spot for a deodorizer. I greatly appreciate the child lock setting due to a young toddler. The litter box goes through a cleaning cycle three minutes after it detects the cat finishing up and the app provides accurate timing. My cat jumped in the litter box a few times but refused to use it, I love that the app provided that information. However my sister-in-laws cat loves it.
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
Thank you for sharing your feedback and experiences with us. We're sorry your cat has not yet used their new box! Though it's great to know that your sister-in-law's cat is loving this box, if you would like to try it with your kitty again, we would recommend trying to leave the box unplugged for a bit, as they often helps make it more approachable for unsure kitties. If they still are uncertain, please reach out to our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and convenient
on December 1, 2025
Posted by: xhris__tina_3705
[This review was collected as part of a promotion.] I have two fur babies and one is already getting used to the littler box and seems to love it. It’s easy to use with the app… I set it up to self clean an hour after so that the poop doesn’t make a mess and it’s clumped up and hard, makes it easier. It’s a nice well made steardy litter box. I use it with a fragrance free litter from harm and hammer. Ready to dispose of the waste and to refill it. Makes my life much easier. I recommend it!
Written by a customer while visiting influenster.com
Customer Rating
5
So cool
on December 2, 2025
Posted by: lucieb33e2_8178
[This review was collected as part of a promotion.] This litter box is so cool! I have always wanted one of these and this one even has an app to control it! It has a clean up delay and a child lock option. My two biggest struggles were not having a good outlet in the space I needed it and getting my cat used to it (changing from her old type of litter). But the litter box itself is wonderful!
Response from influenster.comBy PetSafe® Customer Care, December 4, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Highly recommend
on December 2, 2025
Posted by: saniaf2_7609
[This review was collected as part of a promotion.] My cats love this litter box. It is hassle free and doesn’t stink up the space. It is convenient for those who don’t have time to scoop everyday. Devise is easy to use and it is very quiet which is perfect for night time.
Response from influenster.comBy PetSafe® Product Support, December 7, 2025
We appreciate you taking the time to share this feedback! We're so glad this box has been easy for you to use and that your kitties love it already.
Written by a customer while visiting influenster.com
Customer Rating
5
Great design and functionality!
on December 3, 2025
Posted by: jilian525_7226
[This review was collected as part of a promotion.] Very sleek and compact design. Setup was super easy! It came with very clear and easy to understand directions for setting up. The app is easy to use. Haven’t had to clean it yet but seems like it would be very easy with the convenient basket at the bottom. The deodorizer is great and smells so nice. Very quiet motor so you barely even know it’s moving. Wish the girls would use it more but I’m sure that will come with time. I really like it and would like to get another one!
Response from influenster.comBy PetSafe® Product Support, December 7, 2025
Thank you for this review, Jillian! We're so glad this box is a good fit for your preferences, and we hope your kitties love their new box soon!
If they continue to be unsure after allowing them to use the box unplugged for awhile to help them get used to it, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
If they continue to be unsure after allowing them to use the box unplugged for awhile to help them get used to it, please contact our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Product
on December 3, 2025
Posted by: Aiza
Gender:Female
I love this product., it is so good. I have been happy with PetSafe Product.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, December 3, 2025
Thank you so much for sharing your experience! We love to hear how much you and your cat have been enjoying the litterbox!
Written by a customer while visiting PetSafe
