Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
19
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Functional self cleaning litter box.
on November 25, 2025
Posted by: nayelid19_2850
[This review was collected as part of a promotion.] Such a good litter box! The installation was super quick and easy! If all the screws are tight and inserted the way it’s supposed to go, you’ll have no issues. Their poop/pee gets clumped and dumped in the container they gave you to put under the litter box. It comes with a nice deodorizer so it won’t smell bad. It is small/ “weightless” cat friendly. 2/3 of my cats use it since my other boy is a bit overweight and doesn’t fit too well. I have been having a bit issues with WiFi so getting the app to work is a bit of a struggle rn. Removed the stars due to the app and size for my overweight cat. Other than that, amazing self cleaning litter box!
Response from influenster.comBy PetSafe® Customer Care, November 28, 2025
Thank you for sharing your experience! We are sorry to hear you are having trouble with the app. Our team would love to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
4
Smart scooping and easy cleaning
on November 27, 2025
Posted by: thub4_3391
[This review was collected as part of a promotion.] I love the design and the outlook. It looks so elegant with the combination of the white box and the little wooden legs.
It saves time for cleaning and keeps my house fresh although I have an indoor cat(especially when I am out for travelling). I wish the box could be bigger so there are more space for my cat (guess she is a big one).
In addition, I want the app could let me know when the amount of litter is too much or too less. But I think it is worth to spend if you have indoor cats.
It saves time for cleaning and keeps my house fresh although I have an indoor cat(especially when I am out for travelling). I wish the box could be bigger so there are more space for my cat (guess she is a big one).
In addition, I want the app could let me know when the amount of litter is too much or too less. But I think it is worth to spend if you have indoor cats.
Response from influenster.comBy PetSafe® Customer Care, November 28, 2025
Thank you so much for sharing your feedback and experience with us!
Written by a customer while visiting influenster.com
Customer Rating
5
Must have for cat owners!
on November 28, 2025
Posted by: murrfect_5002
[This review was collected as part of a promotion.] I absolutely love the PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box! It took my cats a couple days to get used to it, but now they love it! It feels more safe than other automatic cleaning litter boxes. Mine is sets to not clean until a cat hasn't been inside for 2 minutes. It does a wonderful job of cleaning. I love that it has an app that I can connect to and track how frequently my cats use the litter box, when it needs emptied, and when I need to add a new deodorizer. It definitely keeps my house smelling nicer than your average litter box. It's really easy to clean, disassemble, and reassemble. Overall, I am very pleased and think it is definitely worth the money!
Response from influenster.comBy PetSafe® Product Support, November 30, 2025
We're so glad this box has been a helpful fit for your home! Thank you for taking the time to share this review with us- and the picture of your sweet kitty!
Written by a customer while visiting influenster.com
Customer Rating
5
You will have to build it!
on November 28, 2025
Posted by: greatlakeskimmi_3745
[This review was collected as part of a promotion.] When I first received the box I was puzzled. It didn’t seem big enough for the litter box. However once I opened it, I realized the huge task ahead. You have to build it! As you can see, there is a lot of assembly. Suprisingly it wasn’t that hard. I got it put together! I then downloaddd the app, again it is a bit confusing. But once you get the hang of it it’s pretty nice. The cats sniffed and jumped in pretty quickly. The first one figured it out, but they were nosy to what was going on. The turning box is quite quiet. It did its thing to leave fresh litter again without issue. The cats are getting the hang of it! So far I am happy with the positive results! I will be recommending this litter box to others.
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
We appreciate you taking the time to share this experience with us! It's great to hear that assembly was not a difficult process, and that this box is already working well for your cats.
Written by a customer while visiting influenster.com
Customer Rating
5
Very efficient and amazing litter box very easy an
on November 29, 2025
Posted by: adriannaf25_3904
[This review was collected as part of a promotion.] This thing is amazinggggg ! Replaced my other litter box almost immediately! Takes any kind of clumping litter you like and very little noise! You have to have an outlet and wifi for it to work but only needs a little space! I love this thing keeps odor wayyy down and is easy to use through the app! The assembly was mostly easy as well long as you followed the instructions not difficult at all! I truly hope i get picked for another campaign like this cuz this has changed my cats and my life for the better !
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
We love hearing that this box has made such a difference for you and your cats! Thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to set up and use
on November 29, 2025
Posted by: ashleyb771_1497
[This review was collected as part of a promotion.] The smart litter box has a modern, clean design and was moderately easy to put together. The app is easy to navigate and has everything I needed to know right on the homepage. I love that the litter mat has a max fill line, however the shape of the opening makes refilling a bit tedious. The waste automatically dumps into the drawer underneath that is lined with provided bags and has a spot for a deodorizer. I greatly appreciate the child lock setting due to a young toddler. The litter box goes through a cleaning cycle three minutes after it detects the cat finishing up and the app provides accurate timing. My cat jumped in the litter box a few times but refused to use it, I love that the app provided that information. However my sister-in-laws cat loves it.
Response from influenster.comBy PetSafe® Product Support, December 1, 2025
Thank you for sharing your feedback and experiences with us. We're sorry your cat has not yet used their new box! Though it's great to know that your sister-in-law's cat is loving this box, if you would like to try it with your kitty again, we would recommend trying to leave the box unplugged for a bit, as they often helps make it more approachable for unsure kitties. If they still are uncertain, please reach out to our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and convenient
on December 1, 2025
Posted by: xhris__tina_3705
[This review was collected as part of a promotion.] I have two fur babies and one is already getting used to the littler box and seems to love it. It’s easy to use with the app… I set it up to self clean an hour after so that the poop doesn’t make a mess and it’s clumped up and hard, makes it easier. It’s a nice well made steardy litter box. I use it with a fragrance free litter from harm and hammer. Ready to dispose of the waste and to refill it. Makes my life much easier. I recommend it!
Written by a customer while visiting influenster.com
Customer Rating
5
So cool
on December 2, 2025
Posted by: lucieb33e2_8178
[This review was collected as part of a promotion.] This litter box is so cool! I have always wanted one of these and this one even has an app to control it! It has a clean up delay and a child lock option. My two biggest struggles were not having a good outlet in the space I needed it and getting my cat used to it (changing from her old type of litter). But the litter box itself is wonderful!
Response from influenster.comBy PetSafe® Customer Care, December 4, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com