Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
PetSafe Cleaning Litter Box
on November 15, 2025
Posted by: selmaf5_9621
[This review was collected as part of a promotion.] A pretty neat self cleaning litter box. It perfectly fits my cat. The only thing is the self cleaning is pretty loud and scares the cat once he gets out of the box. I also like that you can’t smell anything in the waste bin.
Response from influenster.comBy PetSafe® Product Support, November 17, 2025
We're sorry to hear your cat's been unsure about his new box, Selma! It may help to unplug the box for a bit and scoop it as needed temporarily to help him become fully comfortable with the new box before plugging it in again. If you try this and he's still unsure, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Great hands free cat litter box
on November 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Interesting design and modern look. Very sturdy. Was not too terribly difficult to put together. The cat was afraid to use it for about a week but once she finally did, she loves it. There’s no litter scattered everywhere and the odor control is awesome. Changing the litter is a breeze with no scooping required. The sensors are spot on and it’s not very loud.
Response from influenster.comBy PetSafe® Product Support, November 17, 2025
We appreciate you taking the time to share this feedback, Megan! It's so good to hear that your cat is now enjoying her new box, and that it's been a good fit for your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing simple litter box
on November 17, 2025
Posted by: yves_4485
[This review was collected as part of a promotion.] I’ve been using the PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box for my three cats — one large, one medium, and one small — and it has been a total game changer!! It’s simple, low-maintenance, and keeps everything clean without any hassle.
The cleaning mechanism works smoothly, and the best part is that it still functions perfectly even without WiFi. I don’t have to constantly check on it or reset anything — it just does its job. My big cat fits comfortably, and all three use it with no issues.
If you’re looking for a reliable, easy-to-use self-cleaning litter box that can keep up with multiple cats, this one is absolutely worth it. Best bang for the buck
Response from influenster.comBy PetSafe® Customer Care, November 18, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Low maintenance
on November 18, 2025
Posted by: mailain_2384
[This review was collected as part of a promotion.] The PetSafe SmartSpin Litter Box is a total game-changer if you’re tired of scooping. It automatically spins to separate waste into a sealed bin, which keeps smells way more controlled than a regular litter box. The design is really sleek, and most cats seem to adjust to it quickly.
One of the best features is the app. It tracks your cat’s weight and how often they use the box, which is super helpful for catching any health changes early. The automatic cleaning also keeps the litter fresh, so you don’t have to constantly refill or stir it.
If you want something low-maintenance, clean, and modern for your cat, this is definitely worth it. It saves time, reduces odor, and gives peace of mind with the health tracking. Overall, a great upgrade for any pet pare
One of the best features is the app. It tracks your cat’s weight and how often they use the box, which is super helpful for catching any health changes early. The automatic cleaning also keeps the litter fresh, so you don’t have to constantly refill or stir it.
If you want something low-maintenance, clean, and modern for your cat, this is definitely worth it. It saves time, reduces odor, and gives peace of mind with the health tracking. Overall, a great upgrade for any pet pare
Response from influenster.comBy PetSafe® Product Support, November 20, 2025
We love that this upgrade has been such a great fit for you and your cats! Thank you for taking the time to share this review with us!
Written by a customer while visiting influenster.com
Customer Rating
4
If you can afford it, this is the way to go
on November 20, 2025
Posted by: GunnerM48A5K
from Gulf Coast Mississippi
Gender:Male
We purchased the PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box a little over a month ago. Overall, it works fine. We really like the ability to monitor it and its usage through our phone. We have two cats; one is almost two years old, and the other is three months old. Because of this, we have to leave it on manual for now.
The only issue we've had is that the litter gets caught up in the gear assembly, causing it to jam. We believe the gear needs to be relocated to prevent contact with the litter. If not for this gear issue, we would have given it a five-star rating.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, November 20, 2025
We're glad to hear this box has provided a helpful solution for you!
What you have described with experiencing regular jams, however, is definitely not what we would expect. We'd love to speak with you about this directly to see what could be causing this, and how it might be prevented. Please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
What you have described with experiencing regular jams, however, is definitely not what we would expect. We'd love to speak with you about this directly to see what could be causing this, and how it might be prevented. Please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Great investment
on November 21, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I received this product for free in exchange for my honest review. This litter box is phenomenal. I love never having to scoop or touch the dirty cat litter. My home smells 10 times better then it did.
Response from influenster.comBy PetSafe® Customer Care, November 22, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
3
Good but I prefer my existing box
on November 21, 2025
Posted by: jingyischicken_9388
[This review was collected as part of a promotion.] I got this in exchange for a review from Influenster. To be honest, I already have another branded auto litter, but I did want to see how this one worked in case it’s better and because I needed a second litter box for the upstairs of my house. It’s just OK, I think I definitely like my other brand litter box better, but this is not too bad for the price you pay. My issues are that it doesn’t hide the smell very well, and I could see issues with fluids leaking if your cat is not a particularly good aimer. It was easy to clean, however, and I am still figuring out what litter works best for this. I think if this is your first litter box, you will like it, but if you’ve used others that cost more, you will have higher expectations.
Response from influenster.comBy PetSafe® Product Support, November 24, 2025
We appreciate you taking the time to share your feedback with us! We're sorry to hear you've had difficulty with odor control with this box. We'd love to speak with you about this directly to see if there are tips that might help increase your odor control and improve your experience. Please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
A game changer
on November 22, 2025
Posted by: chrisd220_9194
[This review was collected as part of a promotion.] I am loving this new self cleaning litter box. It's so nice to not have to scoop the litter everyday. And it's so easy to just have to change the trash bag. I will say that it was a little bit of a challenge putting it together, but that may have just been me. I like that you can use your favorite litter and don't have to use a specific type. I personally use litter that comes in a box, so it's a slight drawback that the opening is not big enough to get the box in to refill the litter box. The corresponding app makes it easy to monitor the litter box without physically looking at the box. I would definitely recommend this for anybody that has the cat.
Response from influenster.comBy PetSafe® Product Support, November 23, 2025
Thanks for this review, Chris! We're sorry the opening was not the best fit for your preferred litter, but it's great to hear that this box has been overall helpful for you and a good fit for your cat.
Written by a customer while visiting influenster.com