Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
The app is so helpful.
on November 7, 2025
Posted by: sheldonf_5608
[This review was collected as part of a promotion.] The PetSafe ScoopFree SmartSpin is a game-changer if you hate scooping cat litter-it spins to clean itself and logs your cat's habits through an app. Super quiet and odor-trapped, though the fancy litter refills will add up. The online app is a game changer and reminds you it’s cleaning time.
Response from influenster.comBy PetSafe® Customer Care, November 8, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
3
Not really less work
on November 8, 2025
Posted by: dylanb42089_7585
[This review was collected as part of a promotion.] I was quite excited to try this automatic litter box, but honestly it isn't less work than a regular box. It looks sleek (if a bit bulky), and the noise level is quite low. The app could be a bit more intuitive.
I have 3 cats. The youngest (pictured) is 2 years old and likes it the most of the 3, but unfortunately he likes to play with it as much as use it, so the app is always showing inaccurate weights when he's halfway in and just digging around for fun. My senior cat does not like it, as it is a bit too high for him, and although he is skinny due to age, he is still a large bodied cat and therefore it is a bit small for him. This is not a good size for big cats. My middle cat could take it or leave it.
I usually use wood pellet litter, but obviously that does not work with this sort of machine, but the clumping litter tracks EVERYWHERE and is a huge pain to clean every day. The clumps also seem to stick to the silicone piece where the litter sits, so when the device spins, it ends up with poop and gunk stuck to what becomes the ceiling, so that needs to be wiped down constantly. The clumps sometimes also get stuck or fall to the side of the hole they are supposed to drop into, as it isn't very wide. I have to clean it just as often (if not more) than the regular old litter boxes, so I don't see it as very time saving. I do like that the poop (mostly) gets removed quickly, which keeps the odor down. The app could use some improvement, as it randomly stopped sending notifications and I haven't been able to turn them back on. If you forget to put the device in "add litter" mode, it will assume a cat is inside forever and not function. I had to completely remove it from the app and reconnect after realizing it was not cleaning for a full day, so it would be nice if the app gave some sort of reminder to check when unusual activity like that was detected.
Overall, it is a decent product that mostly functions as it should, but a few things could stand to be improved in the execution of its functions.
I have 3 cats. The youngest (pictured) is 2 years old and likes it the most of the 3, but unfortunately he likes to play with it as much as use it, so the app is always showing inaccurate weights when he's halfway in and just digging around for fun. My senior cat does not like it, as it is a bit too high for him, and although he is skinny due to age, he is still a large bodied cat and therefore it is a bit small for him. This is not a good size for big cats. My middle cat could take it or leave it.
I usually use wood pellet litter, but obviously that does not work with this sort of machine, but the clumping litter tracks EVERYWHERE and is a huge pain to clean every day. The clumps also seem to stick to the silicone piece where the litter sits, so when the device spins, it ends up with poop and gunk stuck to what becomes the ceiling, so that needs to be wiped down constantly. The clumps sometimes also get stuck or fall to the side of the hole they are supposed to drop into, as it isn't very wide. I have to clean it just as often (if not more) than the regular old litter boxes, so I don't see it as very time saving. I do like that the poop (mostly) gets removed quickly, which keeps the odor down. The app could use some improvement, as it randomly stopped sending notifications and I haven't been able to turn them back on. If you forget to put the device in "add litter" mode, it will assume a cat is inside forever and not function. I had to completely remove it from the app and reconnect after realizing it was not cleaning for a full day, so it would be nice if the app gave some sort of reminder to check when unusual activity like that was detected.
Overall, it is a decent product that mostly functions as it should, but a few things could stand to be improved in the execution of its functions.
Response from influenster.comBy PetSafe® Product Support, November 9, 2025
We're sorry to hear you've had these cleaning difficulties with your box, Dylan! This is certainly unusual, so we'd love to speak with you directly to see what could be causing waste to consistently stick within the box. Please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Finally! Hands free…
on November 9, 2025
Posted by: liznc6bf_3214
[This review was collected as part of a promotion.] This has been such a relief, after cleaning after cats manually for 10+years. This device is so modern, quiet and fits well within all your interiors. Love how it disposes my cats waste, not much clean up , but just the basics. I can now fix more of my attention on fluffy, instead of worrying about his kitty litter. Love this product, I would recommend it again!
Response from influenster.comBy PetSafe® Product Support, November 10, 2025
We love hearing that this box has provided such a helpful solution for you and your cat- and more time for you both to enjoy together! Thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Must have!!!
on November 10, 2025
Posted by: alinaa124_7579
[This review was collected as part of a promotion.] This is a game changer! I have two cats and now I don’t have to stress about forgetting to clean cat litter. This litter box doesn’t more space than the typical ones, but it looks much better. It was so easy to assemble, I just followed the instructions and had it ready in 15-20mins. The litter box is sturdy, stable. no wobbling. You can use app that comes with it to monitor your cats bathroom hankies or change the clean up delay to anytime you want. It doesn’t require you to have any specific litter, just choose the one that works for you based on dust, odor clumping preferences.
Response from influenster.comBy PetSafe® Product Support, November 11, 2025
Thanks for sharing your feedback with us! We're so glad this box was easy for you to assemble, and that it's been a good fit for both you and your cats.
Written by a customer while visiting influenster.com
Customer Rating
5
The cat litter box of my dreams 😍
on November 11, 2025
Posted by: emily97_9251
[This review was collected as part of a promotion.] To start off I have three cats and three litter boxes. I scoop them all daily so I have always wanted a smart litter box. My boyfriend put this litter box together, and while it was fairly easy for him, he did originally put on the clear waste ‘net’ piece backwards, so the litter box was not working properly, so just make sure you put that on the right way! I have been using the box for about a week now, and my cats took to it immediately. They were not scared of it at all. It is easy for them to get in and out of and big enough for them to do their business and I have my cats range from 9 pounds to 12 pounds. The cleaning cycle takes around three minutes which I did take a video of and it works so smoothly and easily. Since I have three cats, I still will use my traditional boxes, but I think I will be able to get rid of at least one since this box has been an absolute game changer! I haven’t even had to empty the waste bin yet and there is no smell! The litter still does track outside of the box but I’m used to that. The app was also very easy to connect to WiFi and the litter box and is nice if you want to track your pet’s weight and bathroom habits. I would highly, highly recommend this to any multi cat household! I think it’s worth every penny if you can afford it. I am so thankful I was given the opportunity to try this litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Works great, but make sure your cat likes it!
on November 11, 2025
Posted by: jennabogo_2932
[This review was collected as part of a promotion.] All in all, I think this is an awesome product! Putting it together was very simple and easily outlined in the instructions. Getting it set up to my Wi-Fi was really simple also and I love having the app so I can monitor when my cat is using the restroom and be able to customize cleaning. It looks great and is put together really well. It was a little bit larger than I thought it would be, but it fit in my space in the bathroom perfectly. The weight of it was manageable also, I easily able to lift it. Functionally everything works smoothly, but I took off one star because my poor cat was afraid of it! She used it but very cautiously. It took her a couple days until she was brave enough to go inside and use it so she did pee on my couch on the in-between (something she never does). I wish that she loved this product as much as I did!
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely love this
on November 12, 2025
Posted by: cristyk3_9760
[This review was collected as part of a promotion.] Postage ScoopFree smart spin self- cleaning litter box is my all-time favorite works well easy set up order free no messes easy to clean. The bucket is a nice deodorizer like to no noise. Does not take up any space at all love the spots. I can track my cats movements by my phone highly recommend.
Response from influenster.comBy PetSafe® Product Support, November 13, 2025
Thank you for this review, Cristy! We're glad to hear this box has fit well into your home and has been such a good solution for you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
Hassle free, modern, and efficient!
on November 15, 2025
Posted by: cierraw14_5180
[This review was collected as part of a promotion.] This litter box was easy to assemble and easy to use. The stand features some buttons including the pet light indicator, the wifi button for setup, and the manual clean button which are all pretty self explanatory and handy. The box included some garbage bags and even a scented filter for the waste compartment which I appreciated. When spinning, it cleans itself relatively well but I do still think it would need a good manual cleaning maybe a bit more often than a traditional box due to the sticky pad and urine attaching to it. (However that may also have to do with the type of litter I have). In addition to that, I do think it would be a bit more helpful if the sifter was a little finer, or built with smaller holes, as some of the waste does unfortunately pass through with the “clean litter” and needs to be manually scooped afterwards. The app is neat, as it tells you how often your cat is using the box, as well as when it is being cleaned. You can even manually clean the box if you would like from your phone, in addition to the button on the stand. I would recommend this box 100% percent, it’s effective and saves you a lot of time + cleaning in the long run!
Response from influenster.comBy PetSafe® Product Support, November 16, 2025
We appreciate you sharing your experience with us, Cierra! It's great to hear this box has provided such a helpful solution for you and your cat, and we appreciate your feedback!
Written by a customer while visiting influenster.com