Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Amazing self cleaning litter box
on November 5, 2025
Posted by: ashleyp503_8485
[This review was collected as part of a promotion.] I was so excited to receive this product! It comes with an app that tracks every potty usage! It has a scent absorber in the smelly bin and even tells you when it needs to be replaced, unfortunately it doesn’t take the smell away. The cleaning cycle will go automatically once a day and even anytime you want it to start you can begin it automatically, either on the app or manually with a button on the product. It is very quiet when cleaning as well and fits perfectly in the corner of my bathroom. I will add that if the cleaning cycle starts after the kitty has peed recently it will stick to the plastic bowl on the bottom of the litter box and once it does come off it sticks to the round about parts, you will have to scrap it off yourself.
Written by a customer while visiting influenster.com
Customer Rating
5
World Class Kitty Throne
on November 5, 2025
Posted by: horsegalinthecity_8909
[This review was collected as part of a promotion.] Overall the product design is great! I was really curious to see how they would react. You’ll see from the photos: cat reaction to the set up, during and an after shot. As the cats were being curious - they were putting their paws on the base - hitting the “clean” button - they puffed up and ran away. Could be a setting thing on my part. The buttons could be on the back maybe? Placement for the action buttons might change to the side in future models. Otherwise looking like a great product. Looking forward to using the app and getting more familiar with all it has to offer. When it cleans, the sweeping is very quiet. Like a low hum.
My honest thoughts and opinions are given for receiving the product in kind.
Written by a customer while visiting influenster.com
Customer Rating
4
Smart litter box
on November 5, 2025
Posted by: hollieg17_765
[This review was collected as part of a promotion.] I was using the traditional litter box and that was messy and stinky. The look of this litter box is amazing. I like that I can keep track of my cat using the litter box throughout the day. It is so quiet I forget that it’s even there. At first my cat didn’t know what to think of it and she acted like she was scared to go in there but she has since started using this and likes it. I love that it comes with a deodorizer and also clean up is so easy. I don’t know why it has taken me this long to get this.
Written by a customer while visiting influenster.com
Customer Rating
5
My cats enjoy going to the bathroom now!
on November 6, 2025
Posted by: jackiev81_389
[This review was collected as part of a promotion.] My cats love that they have a clean litter box everytime they go to the bathroom and I am happy that it keeps the smell down . The machine isn't very loud and has a really space conscious design.
Written by a customer while visiting influenster.com
Customer Rating
5
AMAZING!!
on November 6, 2025
Posted by: devaneyw1_1832
[This review was collected as part of a promotion.] I probably won’t have enough space to describe what a game changer this has been. I have 6 cats, which means a lot of cat boxes and the dreaded chore of cleaning them. The petsafe automatic cat box has been a game changer. I wanted to give it a little while to be able to really give a good review on it. At first it looked overwhelming with all the different pieces, but it was a breeze to install and comes with all the needed materials. (Make sure you tuck the rubber mat in correctly, I did have one part slightly out the first run around but super simple to fix). The cat box came with 2 free deodorizers and a generous roll of bags for the waste bin. It tracks everything in the app from the weight of your cats to when they’re touching/ using it and when. I know most people have safety concerns because of what we have all heard about automatic litter boxes, I had the same ones. As you can see from the video the whole front stays open when it’s cleaning, and moves very slowly. If anything touches any part of the cat box while it’s cleaning (like the mat falling or my daughter being curious) it immediately stops what it’s doing. There is a child safety lock for the buttons the front of the device, and many other personalized options. Including how long of a delay you want from the cat using it, to the automatic clean, or you can set to manual clean only if it makes you feel better watching it each time. It notifies you when the bin is full and needs to be emptied. With 6 cats it takes almost a full week until I needed to change the bag out. I put this litter box in my bedroom just so I was able to monitor every usage because it was a new experience. It is quiet. You can also disable the short beep noise it makes after it is finished cleaning. My cats are large and in charge and I was a little worried about its size, but they’ve all used it with no problems. It’s easy to take apart to clean! The only issues I have noticed: every once in a while if their bathroom trip is a little more … saturated? Sometimes it will stick a little to the wall when moving / not go down all the way. Easy to just take a scooper or something to poke it and it drops right off. The only other complaint would be the exit. When my cats exit the box, they do tend to bring some litter with them. I need to get a larger mat for in front of this one. Other than that, this thing is amazing and a serious game changer for the dreaded chore of cleaning the cat boxes.
Written by a customer while visiting influenster.com
Customer Rating
5
The app is so helpful.
on November 7, 2025
Posted by: sheldonf_5608
[This review was collected as part of a promotion.] The PetSafe ScoopFree SmartSpin is a game-changer if you hate scooping cat litter-it spins to clean itself and logs your cat's habits through an app. Super quiet and odor-trapped, though the fancy litter refills will add up. The online app is a game changer and reminds you it’s cleaning time.
Written by a customer while visiting influenster.com
Customer Rating
3
Not really less work
on November 8, 2025
Posted by: dylanb42089_7585
[This review was collected as part of a promotion.] I was quite excited to try this automatic litter box, but honestly it isn't less work than a regular box. It looks sleek (if a bit bulky), and the noise level is quite low. The app could be a bit more intuitive.
I have 3 cats. The youngest (pictured) is 2 years old and likes it the most of the 3, but unfortunately he likes to play with it as much as use it, so the app is always showing inaccurate weights when he's halfway in and just digging around for fun. My senior cat does not like it, as it is a bit too high for him, and although he is skinny due to age, he is still a large bodied cat and therefore it is a bit small for him. This is not a good size for big cats. My middle cat could take it or leave it.
I usually use wood pellet litter, but obviously that does not work with this sort of machine, but the clumping litter tracks EVERYWHERE and is a huge pain to clean every day. The clumps also seem to stick to the silicone piece where the litter sits, so when the device spins, it ends up with poop and gunk stuck to what becomes the ceiling, so that needs to be wiped down constantly. The clumps sometimes also get stuck or fall to the side of the hole they are supposed to drop into, as it isn't very wide. I have to clean it just as often (if not more) than the regular old litter boxes, so I don't see it as very time saving. I do like that the poop (mostly) gets removed quickly, which keeps the odor down. The app could use some improvement, as it randomly stopped sending notifications and I haven't been able to turn them back on. If you forget to put the device in "add litter" mode, it will assume a cat is inside forever and not function. I had to completely remove it from the app and reconnect after realizing it was not cleaning for a full day, so it would be nice if the app gave some sort of reminder to check when unusual activity like that was detected.
Overall, it is a decent product that mostly functions as it should, but a few things could stand to be improved in the execution of its functions.
I have 3 cats. The youngest (pictured) is 2 years old and likes it the most of the 3, but unfortunately he likes to play with it as much as use it, so the app is always showing inaccurate weights when he's halfway in and just digging around for fun. My senior cat does not like it, as it is a bit too high for him, and although he is skinny due to age, he is still a large bodied cat and therefore it is a bit small for him. This is not a good size for big cats. My middle cat could take it or leave it.
I usually use wood pellet litter, but obviously that does not work with this sort of machine, but the clumping litter tracks EVERYWHERE and is a huge pain to clean every day. The clumps also seem to stick to the silicone piece where the litter sits, so when the device spins, it ends up with poop and gunk stuck to what becomes the ceiling, so that needs to be wiped down constantly. The clumps sometimes also get stuck or fall to the side of the hole they are supposed to drop into, as it isn't very wide. I have to clean it just as often (if not more) than the regular old litter boxes, so I don't see it as very time saving. I do like that the poop (mostly) gets removed quickly, which keeps the odor down. The app could use some improvement, as it randomly stopped sending notifications and I haven't been able to turn them back on. If you forget to put the device in "add litter" mode, it will assume a cat is inside forever and not function. I had to completely remove it from the app and reconnect after realizing it was not cleaning for a full day, so it would be nice if the app gave some sort of reminder to check when unusual activity like that was detected.
Overall, it is a decent product that mostly functions as it should, but a few things could stand to be improved in the execution of its functions.
Written by a customer while visiting influenster.com
Customer Rating
5
Finally! Hands free…
on November 9, 2025
Posted by: liznc6bf_3214
[This review was collected as part of a promotion.] This has been such a relief, after cleaning after cats manually for 10+years. This device is so modern, quiet and fits well within all your interiors. Love how it disposes my cats waste, not much clean up , but just the basics. I can now fix more of my attention on fluffy, instead of worrying about his kitty litter. Love this product, I would recommend it again!
Written by a customer while visiting influenster.com