Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Posted by: AZeier
from Pensacola Florida
Gender:Female
Verified Purchase:Yes
Love it! Should of made this purchase years ago! Went from scooping 4-5 times a day to not having to touch it. Also, it only smells while they are pooping and when it opens to dump.. totally worth every penny!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
3
Incredible game changer!
on November 3, 2025
Posted by: busybee_barlow_9868
[This review was collected as part of a promotion.] Wow this self cleaning litter box is incredible. It was super easy to put together. It has an app, wifi, and am easy clean and empty feature. You dont need much litter when filling it. This took about 1/4 of whay i normally use. It has a weight function where it will shut off when your cat over 2.5lbs steps inside. A great safety feature. Its very quiet as it turns to sift the litter and dump the clumps. Its easy to pull the dump tray out and thow away. I did take some star off just because it was really hard to get connected to the app I had to spend over a hour troubleshooting when the instructions were not working for connecting it.
Response from influenster.comBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE
on November 4, 2025
Posted by: Furmomma2remi
from Springfield Missouri
Gender:Female
Have had for a few weeks but she wouldn't use it until that was her only choice....THIS PRODUCT IS AMAZING AND NO ORDER!!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your experience! We love to hear how much the whole family is enjoying the litterbox!
Written by a customer while visiting PetSafe
Customer Rating
4
Amazing self cleaning litter box
on November 5, 2025
Posted by: ashleyp503_8485
[This review was collected as part of a promotion.] I was so excited to receive this product! It comes with an app that tracks every potty usage! It has a scent absorber in the smelly bin and even tells you when it needs to be replaced, unfortunately it doesn’t take the smell away. The cleaning cycle will go automatically once a day and even anytime you want it to start you can begin it automatically, either on the app or manually with a button on the product. It is very quiet when cleaning as well and fits perfectly in the corner of my bathroom. I will add that if the cleaning cycle starts after the kitty has peed recently it will stick to the plastic bowl on the bottom of the litter box and once it does come off it sticks to the round about parts, you will have to scrap it off yourself.
Response from influenster.comBy PetSafe® Product Support, November 6, 2025
Thank you for sharing this review, Ashley! We're glad this box has fit well into your home and been helpful for you and your cat.
We'd love to speak with you about the odor issues you've experienced to see if there may be a way to further minimize odors. Please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We'd love to speak with you about the odor issues you've experienced to see if there may be a way to further minimize odors. Please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
World Class Kitty Throne
on November 5, 2025
Posted by: horsegalinthecity_8909
[This review was collected as part of a promotion.] Overall the product design is great! I was really curious to see how they would react. You’ll see from the photos: cat reaction to the set up, during and an after shot. As the cats were being curious - they were putting their paws on the base - hitting the “clean” button - they puffed up and ran away. Could be a setting thing on my part. The buttons could be on the back maybe? Placement for the action buttons might change to the side in future models. Otherwise looking like a great product. Looking forward to using the app and getting more familiar with all it has to offer. When it cleans, the sweeping is very quiet. Like a low hum.
My honest thoughts and opinions are given for receiving the product in kind.
Response from influenster.comBy PetSafe® Product Support, November 6, 2025
We appreciate you sharing this review with us! We're so sorry that your kitties had this experience- we hope they're enjoying their new box now, but it is worth mentioning that since they naturally placed their paws in the button area, the child lock may be helpful for them. This can be enabled with the app.
If you have any questions as your kitties continue to adjust to their new box, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
If you have any questions as your kitties continue to adjust to their new box, please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Smart litter box
on November 5, 2025
Posted by: hollieg17_765
[This review was collected as part of a promotion.] I was using the traditional litter box and that was messy and stinky. The look of this litter box is amazing. I like that I can keep track of my cat using the litter box throughout the day. It is so quiet I forget that it’s even there. At first my cat didn’t know what to think of it and she acted like she was scared to go in there but she has since started using this and likes it. I love that it comes with a deodorizer and also clean up is so easy. I don’t know why it has taken me this long to get this.
Response from influenster.comBy PetSafe® Customer Care, November 7, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
My cats enjoy going to the bathroom now!
on November 6, 2025
Posted by: jackiev81_389
[This review was collected as part of a promotion.] My cats love that they have a clean litter box everytime they go to the bathroom and I am happy that it keeps the smell down . The machine isn't very loud and has a really space conscious design.
Response from influenster.comBy PetSafe® Customer Care, November 7, 2025
Thank you so much for sharing your experience! We love to hear how much the whole family is enjoying the new litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
AMAZING!!
on November 6, 2025
Posted by: devaneyw1_1832
[This review was collected as part of a promotion.] I probably won’t have enough space to describe what a game changer this has been. I have 6 cats, which means a lot of cat boxes and the dreaded chore of cleaning them. The petsafe automatic cat box has been a game changer. I wanted to give it a little while to be able to really give a good review on it. At first it looked overwhelming with all the different pieces, but it was a breeze to install and comes with all the needed materials. (Make sure you tuck the rubber mat in correctly, I did have one part slightly out the first run around but super simple to fix). The cat box came with 2 free deodorizers and a generous roll of bags for the waste bin. It tracks everything in the app from the weight of your cats to when they’re touching/ using it and when. I know most people have safety concerns because of what we have all heard about automatic litter boxes, I had the same ones. As you can see from the video the whole front stays open when it’s cleaning, and moves very slowly. If anything touches any part of the cat box while it’s cleaning (like the mat falling or my daughter being curious) it immediately stops what it’s doing. There is a child safety lock for the buttons the front of the device, and many other personalized options. Including how long of a delay you want from the cat using it, to the automatic clean, or you can set to manual clean only if it makes you feel better watching it each time. It notifies you when the bin is full and needs to be emptied. With 6 cats it takes almost a full week until I needed to change the bag out. I put this litter box in my bedroom just so I was able to monitor every usage because it was a new experience. It is quiet. You can also disable the short beep noise it makes after it is finished cleaning. My cats are large and in charge and I was a little worried about its size, but they’ve all used it with no problems. It’s easy to take apart to clean! The only issues I have noticed: every once in a while if their bathroom trip is a little more … saturated? Sometimes it will stick a little to the wall when moving / not go down all the way. Easy to just take a scooper or something to poke it and it drops right off. The only other complaint would be the exit. When my cats exit the box, they do tend to bring some litter with them. I need to get a larger mat for in front of this one. Other than that, this thing is amazing and a serious game changer for the dreaded chore of cleaning the cat boxes.
Response from influenster.comBy PetSafe® Customer Care, November 8, 2025
Thank you so much for sharing your experience! We absolutely love to hear how much you and your cats are enjoying their litter box!
Written by a customer while visiting influenster.com