Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Great self-cleaning litter box
on October 31, 2025
Posted by: phuongt43_5005
[This review was collected as part of a promotion.] Setting up the litter box was pretty straightforward if you follow the instructions. The floor mat was a bit difficult to snap into place though. The litter box runs very quietly, and I appreciated that it came with deodorizers and gloves for cleaning.
Response from influenster.comBy PetSafe® Customer Care, November 4, 2025
Thank you for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Must have for cat owners
on November 1, 2025
Posted by: maritzaga3b7_9857
[This review was collected as part of a promotion.] The innovation behind the product is amazing! I love that I don’t have to scoop out anything. It self cleans after every use so it controls the odor very well. It is very easy to use the app as well. I also love how it’s aesthetically nice.
Response from influenster.comBy PetSafe® Product Support, November 3, 2025
We appreciate this feedback! It's great to hear this box is working so well for you and your cat- and we love to see them comfortable with it already!
Written by a customer while visiting influenster.com
Customer Rating
3
It’s ok but there better ones out there
on November 1, 2025
Posted by: callmemochelle_9236
[This review was collected as part of a promotion.] The litter box comes unassembled. Instructions are pretty simple and took about an hour to assemble. It’s quite small for a self cleaning cat box. I also own a competitor and the L brand is bigger and easier to add litter to the unit. This one wasn’t easy to pour from a jug.
It’s quiet when it cycles. The waste box isn’t big so since I have 2 cats I’m going to empty it at least once a week. The waste bag is also small- maybe 6 gallon size. A generic small plastic trash bag would do the job.
It’s low to the ground so a kitten or a senior cat would be fine. I just wish the unit was bigger as my cat seems cramped when he used it. On the app it told me my cat weighed 8 pounds which is inaccurate by 4 pounds.
Is it worth the retail price? No. I think there are better options. It’s trying to take on the L brand but it still falls short.
Response from influenster.comBy PetSafe® Product Support, November 3, 2025
We're sorry this box was not to your preferences!
This box is a good fit for cats up to 25 lbs., so a 12 lb. cat would be well within this range. If your cat prefers a more open space, it's possible one of our other options may be a better fit. If you'd like to discuss what other options we may have for you, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
This box is a good fit for cats up to 25 lbs., so a 12 lb. cat would be well within this range. If your cat prefers a more open space, it's possible one of our other options may be a better fit. If you'd like to discuss what other options we may have for you, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
A must have for all cat owners.
on November 1, 2025
Posted by: kaelinc6_2373
[This review was collected as part of a promotion.] This litter box literally upgraded my life by a massive extent. This massively minimizes the amount of time you will ever spend around litter, and this would make it great for those with cat allergies I would think because the litter tends to have more allergens in it. my only complaint is the confusion with the notifications. Mine temporarily stopped working saying something was blocking the sensor, and this was fixed by just emptying the litter tray. It confused me what it was asking you to do but I figured it out. Also I wouldn’t rely on the litter box to measure your cats weight, mine says something different every day. This litter box is a game changer for those with multiple cats too!
Response from influenster.comBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Best thing on earth for cats!! And owners
on November 2, 2025
Posted by: osmans1_8832
[This review was collected as part of a promotion.] My wife and I adore this box so much that we just purchased a second one. Having a household with three cats can be a pain and leave a lingering cat waste smell, paired with litter being tracked all over. This litter box helps to remove the fuss of all aspects:
-Cleaning: is a breeze (pull out the drawer, remove the garbage bag, and add more litter).
-Sanitization: Because the dirty litter/waste falls into a deodorized compartment at the bottom, so there is no more scooping smelly litter.
-Automation: An automated cleaning cycle is triggered when the cat leaves the box.
-App integration: The app allows you to track when the box is being used, and sets reminders when to clean/replace deodorizer.
Tracked litter: While the cats still track litter all over, the amount is reduced by the included silicon mat.
-Sanitization: Because the dirty litter/waste falls into a deodorized compartment at the bottom, so there is no more scooping smelly litter.
-Automation: An automated cleaning cycle is triggered when the cat leaves the box.
-App integration: The app allows you to track when the box is being used, and sets reminders when to clean/replace deodorizer.
Tracked litter: While the cats still track litter all over, the amount is reduced by the included silicon mat.
Overall:
While pricey, this litterbox is awesome and will save you both time and frustration in the long run. Get it!
While pricey, this litterbox is awesome and will save you both time and frustration in the long run. Get it!
Response from influenster.comBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Posted by: AZeier
from Pensacola Florida
Gender:Female
Verified Purchase:Yes
Love it! Should of made this purchase years ago! Went from scooping 4-5 times a day to not having to touch it. Also, it only smells while they are pooping and when it opens to dump.. totally worth every penny!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
3
Incredible game changer!
on November 3, 2025
Posted by: busybee_barlow_9868
[This review was collected as part of a promotion.] Wow this self cleaning litter box is incredible. It was super easy to put together. It has an app, wifi, and am easy clean and empty feature. You dont need much litter when filling it. This took about 1/4 of whay i normally use. It has a weight function where it will shut off when your cat over 2.5lbs steps inside. A great safety feature. Its very quiet as it turns to sift the litter and dump the clumps. Its easy to pull the dump tray out and thow away. I did take some star off just because it was really hard to get connected to the app I had to spend over a hour troubleshooting when the instructions were not working for connecting it.
Response from influenster.comBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE
on November 4, 2025
Posted by: Furmomma2remi
from Springfield Missouri
Gender:Female
Have had for a few weeks but she wouldn't use it until that was her only choice....THIS PRODUCT IS AMAZING AND NO ORDER!!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, November 4, 2025
Thank you so much for sharing your experience! We love to hear how much the whole family is enjoying the litterbox!
Written by a customer while visiting PetSafe