Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
I LOVE IT. ITS A MUST HAVE!!
on October 27, 2025
Posted by: xolhs_8058
[This review was collected as part of a promotion.] I am absolutely amazed by this litter box! I took it out the box and it took about 10 minutes to get together, it was very easy! Setting it up with your phone on the app is easy as well as connecting it to your WiFi. SO EASY! This also came with the little tool to screw the few screws in, it came with 2 litter deodorizers as well as bags for the the bottom that catches the litter! This is a self cleaning litter box, it tells you when your cat is in the litter box, it tells you for how long & it cleans itself after!!! All the hard work of cleaning a little box and scooping out poo thank god is over for me with this. I could not be more grateful for having this product. With who children ( 1 being a baby) this just makes life with a kitty easier for me! This product is AMAZING I LOVE IT! It is well worth it to have one. I’m so thankful this is an option to own! I’m just so happy with this 🤗
Response from influenster.comBy PetSafe® Product Support, October 28, 2025
We're so happy to hear this box was easy for you to set up, and that it's been working so well for you and your family! Thank you for taking the time to share this feedback with us!
Written by a customer while visiting influenster.com
Customer Rating
5
⭐️⭐️⭐️⭐️⭐️ Amazing Litter Box — My Cats Think It’s
on October 27, 2025
Posted by: jules23_6307
[This review was collected as part of a promotion.] I really like the PetSafe ScoopFree Smart Spin Self-Cleaning Litter Box! It’s quiet, compact, and super easy to set up. I absolutely love the PetSafe deodorizer — it keeps everything smelling fresh, and there’s no lingering odor after my cats use it.
It’s also whisper quiet, which is a huge plus since it doesn’t startle the cats or disturb anyone in the house. There’s plenty of space inside the globe, and my cats feel comfortable using it. Despite the roomy design, it doesn’t take up much floor space, which I really appreciate.
When I first set it up, my kitties were so curious — they honestly thought it was a spaceship and couldn’t stop investigating it! 🐾
Overall, I’m really happy with this litter box. Between the modern look, odor control, and quiet performance, it’s definitely worth having for a cleaner, fresher home.
Response from influenster.comBy PetSafe® Product Support, October 28, 2025
Thank you for this review, Jules! It's wonderful to hear this litter box has fit so well into your home and been so helpful for you and your cats.
Written by a customer while visiting influenster.com
Customer Rating
5
Great cat box
on October 28, 2025
Posted by: athenan8_5140
[This review was collected as part of a promotion.] Noise was quiet very durable my kitties enjoyed it took a little for them to get use to but it was a breeze after they did controls odor well and helps reduce waste disposal I really liked how it came with the extras and that it tracks my cats health knowing this has been essentially great for me and my pets!
Written by a customer while visiting influenster.com
Customer Rating
5
Convinced
on October 28, 2025
Posted by: deltawy_1624
[This review was collected as part of a promotion.] The smartpin shifts cat clumps into a sealed deodorizer waste bin. This helps control odor compared to the old cat litter bin. What I like the most is my cat Pepper always has fresh litter without scooping and when I am running late just a click from the app and it’s done so pepper always has a fresh spot to do her business. This really cuts down on time when you’re in a hurry for work.
I did find using Arm & Hammer works better than Tidy litter. But depends on how often you cycle your litter too.
Quite when cycling your litter which is a huge plus for pepper. She hates noise.
Quite when cycling your litter which is a huge plus for pepper. She hates noise.
Nicely made and easy to put together.
Response from influenster.comBy PetSafe® Product Support, October 29, 2025
Thank you for sharing Pepper's experience using her new box with us! We're so happy to hear it's working well for her, and making your days just a little easier.
Written by a customer while visiting influenster.com
Customer Rating
5
High quality
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] We are so excited to have this. I love that there is a deodorization cartridge. The cats were a little unsure at first. But they got the hang of it after about an hour or so of it being in their space and them being left alone to explore. It was a little confusing to put together at first. But all in all it took me under 10 minutes to assemble. I would suggest assembling it where you’re going to place it. The noise level is insignificant, I can’t hear it unless I’m set to it. I love that it will not clean until after the cat sensor is no longer activated. You can adjust how long after in the app. I highly recommend this litter box
Response from influenster.comBy PetSafe® Product Support, October 29, 2025
We appreciate this review, Erica! It's so good to hear this box was not difficult for you to assemble, and that your cats have accepted it so quickly.
Written by a customer while visiting influenster.com
Customer Rating
5
Run and Get one !!!!
on October 28, 2025
Posted by: nancyh225_4345
[This review was collected as part of a promotion.] Omg I absolutely love this and so glad we got the opportunity to get one through Influenster !! I highly , highly recommend this cat box if you can get it !!! We wasn’t able to get a picture of the cat in it. I tried putting him in and with it being a new thing to him. He kind of freaked out, but he has used it since we’ve gotten it. It’s just amazing. It’s not a big and the noise is not very loud. It beeps to let you know that it’s cleaning it and the smell of the odor thing smells like clean linen and we’re still doing the waist tracking on it, but I definitely highly recommend this product.
Response from influenster.comBy PetSafe® Product Support, October 29, 2025
We're so glad your cat has gotten used to his new box now! It's wonderful to know it's working well for both of you; thank you for taking the time to share this feedback!
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible design
on October 29, 2025
Posted by: amyg348_2998
[This review was collected as part of a promotion.] This PetSafe self cleaning litter box was not for my crazy cat, Noodle. It was easy enough to put together and he loved "helping", well except the mat that holds the litter. I didn't have it attached all the way so the first run was a mess. My cat thinks he's in Shawshank prison and needs to dig and dig in his litter box to escape (even though he's the most spoiled and pampered cat ever)... so he gets litter everywhere! It takes me more time to clean up the litter from this self cleaning box than it does just to scoop out a normal litter box. And there's no cover in front to keep the litter in. The mat is too shallow. And there needs to be an easier way to put litter in there in the first place. You can't fit the front of a box of litter inside and it's annoying to try to get it in there. Sorry, he used this 2 days and I couldn't find anyone else who wanted it. It's now in my outside trash can. Waste!!!
Response from influenster.comBy PetSafe® Product Support, October 30, 2025
We're sorry this box was not the right fit for Noodle, Amy! If you have not yet thrown away your box, we'd love to speak with you directly to see if a different style of box and larger litter mat may be a better solution.
Please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Effective, quiet and well worth every penny!!
on October 30, 2025
Posted by: laurak2221_4910
[This review was collected as part of a promotion.] Wow!!! I did not know I needed this in my life!! When the package came in I was excited and couldn't wait for my husband to come home to assemble it, so I did it myself. It was very easy to put together because it came with everything I needed. The directions were clear. Our cat stays in the camper with us all week while we work. It fit in an alcove we have purrrfectly. I was afraid because my bed is directly behind it. It is so quiet when it runs that I barely hear it when I am awake unless I am right next to it. It does NOT wake me up. I also have not smelled any kitty, litter funk. I would definitely give this more than 5 stars if I could!
Response from influenster.comBy PetSafe® Product Support, October 30, 2025
Thank you or this review! We're so happy to hear this box was easy for you to assemble, and that it's fit so well into your home.
Written by a customer while visiting influenster.com