Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
3
Hard to use
on July 15, 2025
Posted by: Cat lover 24
from San Diego, California
Gender:Female
When it works it is great, but I feel like I am struggling to get it to work. I wish there was more help on the manual, right now my box is saying one and that the inferred light is blocked, but I do not know where that is. Also to refill the box you are supposed to press the button for three seconds and then it tells you to refill. This does not work and I usually spend about 30 minutes every week trying to get it to work.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 15, 2025
We are sorry to hear you are having these issues with your cat's litter box. Our team would love to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: Melissa F.
from Oklahoma
Gender:Female
Verified Purchase:Yes
I’ve only had this item for a couple of weeks but so far I love it — I detest scooping poop and pee so it’s nice just taking out the full bag and putting in a new one! The litter seems to last longer also. So far so good!
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Lakito
from New York Yonkers
Gender:Male
Verified Purchase:Yes
The numeric status display does not work. Never did.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Posted by: Addie95
from Springfield, Illinois
Gender:Male
Verified Purchase:Yes
Pretty good automatic litter box. My cat had used the ScoopFree Crystal Self-Cleaning litter box for two years and it had worked very well, but the crystal litter started bothering (texture) my cat's feet. I switched to the SmartSpin for a month now, and they have been very happy. I have been using light-weight clay litter and the machine handles it well. The litter is well conserved by the sieve and clumps roll into the bottom waste bin. I have the cleaning timer set to ten minutes, and this seems to allow everything to set and leave the drum very little to no residual used clay. The depth of the litter box looks shallow but once filled to the "max" line with clay has offered the opportunity for my cat to dig to their liking. The waste bin appears to have very good capacity. My three concerns are: (1) While my cat is young and able, the box just looks high off the ground. Offering a step, especially for senior cats, would be a nice accessory. (2) The sensors inside the unit can be finicky. Depending on how the bag is placed in the waste bin, it will trigger the "full" sensor. The "weight" sensor inside the unit jumped between weights every time my cate is in the box. It will report they are half the weight they really are. (3). The app. The app has a great layout. It is pretty simple and rather practical. But, it does not always update the litter box data on its own. I have to refresh to app to get data to load. When I log in, it will show me the previous day's data before eventually updating to show me the current day. Overall, yes, I am happy and would buy the SmartSpin again.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: NikiJT
from Raleigh, NC
Gender:Female
Verified Purchase:Yes
This is my first experience with a self-cleaning litter box, and I have really enjoyed it. The box itself works great! The part that is making me crazy and why I only gave it 3 stars is because we cannot get the app to work. We've spent a great deal of time and research on it, and it seems like our whole house would need to be on a different WiFi speed for it to work. So that's been really frustrating.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
A new way to stay clean and fresh with no mess.
on September 8, 2025
Posted by: Judy and three cats
from Brea, California
Gender:Female
Verified Purchase:Yes
Most convenient litter box I've had. Did take me a while to get used to it, and one of my cats was a little hesitant at first, but we're both getting a long with the changes now, and I appreciate how much easier it is for me. I can't really speak for the cats except they are using it.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
Disgusting
on September 14, 2025
Posted by: Delaney
from Jonesboro, Arkansas
Gender:Female
It’s great if you don’t mind poop/pee litter continually smearing all over the inside globe. Also every cycle the clumps of litter (feces and urine clumps) will be cycled out on to the floor instead of the bottom tray. My cats didn’t appear to like the smears of feces all around them after a cycle. So I had to manually clean the globe after every cycle so they weren’t surrounded by disgusting clumps on the inside. The tray underneath the litter box had to be emptied twice a day and wouldn’t alert a full box until much later so pulling it out would mean dirty litter clumps all in the floor. Can you believe this crappy junk, literally, made my life so much easier? No! Do not waste a penny. Will be returning asap. Using a spatula to scrape chucks of crap off the insides is not better than scooping.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, September 15, 2025
We're so sorry to hear that you've had these issues with your box! What you have described is certainly not typical, and we would appreciate the chance to troubleshoot with you to see what could have led to such unusual results and how they might be resolved. Please reach out to us! Our live support team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Yeah
on October 26, 2025
Posted by: jessidej_2568
[This review was collected as part of a promotion.] The litter box uses SmartSpin technology to detect when a cat has exited and then sifts waste into a sealed drawer, providing better odor control than traditional litter boxes. It is app-enabled, allowing users to monitor their cat's weight and litter box usage, as well as activate features like a do-not-disturb mode.
Written by a customer while visiting influenster.com
