Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
19
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
1
Not Worth The Money
on January 1, 2025
Posted by: Eric T
from Indiana
Gender:Male
It jams constantly and won't cycle when it's supposed to. Even hitting the manual button doesn't do anything. Constantly have to fix it several times a week.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, January 4, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box! Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here -https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
Functional & stylish
on January 22, 2025
Posted by: OlivesMom
This is my first scoopless litter box for my cat, and we both love it! Very easy to clean and looks great as a furniture piece honestly. My cat began using it right away with no hesitation. Highly recommend!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, January 24, 2025
Thank you so much for sharing your experience! We love to hear how much you and your cat are enjoying their litter box!
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after a few months.
on February 17, 2025
Posted by: Ash2102
from Sherman, TX
Gender:Female
We were beyond excited to have finally been able to get this litter box after saving up for it. But just after a few months of use, it has stopped working. After the issue was that it would rotate maybe half way around and freeze. Now, it won't rotate at all, it just shows a 3 on the little digital screen. We have tried so much to try and fit this, but nothing has worked. We are disappointed.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We appreciate so much you taking the time to share these concerns. We're so sorry to hear you've had difficulty with your box, but we certainly want to help fix this for you as quickly as we can.
This error code can typically be resolved by unplugging the box, fully and thoroughly cleaning the box following the steps in the manual, then reassembling the box and plugging it back in.
If you are unable to locate your manual, the manual can be found here-
https://cdn.sanity.io/files/d075r9p6/production/cf8710e7a43fdf462cbeb47ef6f07a74f41778c8.pdf
The cleaning steps are on pages 17-19.
If this does not resolve the issue, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This error code can typically be resolved by unplugging the box, fully and thoroughly cleaning the box following the steps in the manual, then reassembling the box and plugging it back in.
If you are unable to locate your manual, the manual can be found here-
https://cdn.sanity.io/files/d075r9p6/production/cf8710e7a43fdf462cbeb47ef6f07a74f41778c8.pdf
The cleaning steps are on pages 17-19.
If this does not resolve the issue, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
The biggest waste of money
on February 27, 2025
Posted by: Anonymous
from Richmond, VA
Gender:Female
I bought this back in September 2024 for my new kitten, she has adapted well to using it so that was a plus. This thing has more problems than not, litter constantly gets in places it shouldn’t and makes the litter box throw a code which makes it not work. The amount of times I’ve had to fully take this apart and deep clean it just so it would function for 1 day just to cause me more issues, is insane. I wish I had never wasted money on this. I would not recommend this to anyone.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 27, 2025
We're so sorry to hear you've had difficulty with your litter box, Cassidy! Though it is normal to need to periodically clean any litter box, what you have described is certainly unusual. We would love the chance to speak with you about this directly so we can troubleshoot and see what may be causing these issues. Please contact us!
Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Posted by: JP99
from Chicago, Illinois
Gender:Female
Verified Purchase:Yes
Bought this to replace my broken litter robots I had for 5 years, I will admit I was skeptical but it proofed me wrong! The cycle is quiet, I like how you can monitor via the app. I really like how the litter and wast doesn’t stick inside the globe like it does with the litter robot, makes cleaning super easy, the wast bin is large so you only need to empty it very often. Overall very happy, will definitely buy another once I need to replace my other box.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
1
Not as great as we had hoped
on March 23, 2025
Posted by: Catmagick
from Texas
Gender:Female
We were gifted this automatic litter box and we're So excited to set it up. Our cats Instantly loved it too as we have a few. In fact they preferred it over any of our others. But, sadly after a month maybe two it keeps giving the error message that the sphere is not detected and or that the cover is not installed. We have made sure to take it apart and clean it very well then placed it back together. As we thought a piece of cat litter could have dislodged, however that was not the case.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, March 23, 2025
We're so sorry to hear that you've had this difficulty with your litter box! Please know this is certainly not typical, and we want to help resolve it for you as soon as possible. Please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
Nothing but problems
on March 27, 2025
Posted by: Jhill53
I bought this liter box 6 months ago and I have nothing but issues with it. It malfunctions every 2-3 days, often times not notifying me of the issue and leaving my cats without anywhere to use the bathroom. Thankfully sometimes they come tell me but not always. The waste bin is also extremely small, it fills up within a matter of a few days, might as well have a regular litter box for as often as I am attending to this one. The unit itself is very small as well, if you have larger cats it will not work for you. A complete and total waste of money
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, March 29, 2025
We are sorry to hear you are having these issues with your cat's litter box! Our team would be more than happy to help you with this! If you would like you can reach out to our customer care team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
No longer a daily chore
on April 19, 2025
Posted by: datasafety
from Mammoth Lakes CA
Gender:Female
Bought this for my mom who got a new cat and has dementia so she wouldn't have to scoop as often. 11 year old cat took to it right away. We did put a stool in front of it because he has weakness in his hind legs. Don't have to empty more than once a week. Found we didn't need the deodorizer pods and can use regular bathroom trash bags for much cheaper. Like that I can see his weight in the app (he lost weight we he was moved so many times so good to monitor that the weight loss has stopped).
Response from PetSafeBy PetSafe® Product Support, April 21, 2025
Thank you so much for sharing your review with us! We are so happy to hear the litter box has eased some of the stress for your mom and that your kitty took to the litter box quickly! We appreciate your feedback.
Written by a customer while visiting PetSafe