Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Posted by: JP99
from Chicago, Illinois
Gender:Female
Verified Purchase:Yes
Bought this to replace my broken litter robots I had for 5 years, I will admit I was skeptical but it proofed me wrong! The cycle is quiet, I like how you can monitor via the app. I really like how the litter and wast doesn’t stick inside the globe like it does with the litter robot, makes cleaning super easy, the wast bin is large so you only need to empty it very often. Overall very happy, will definitely buy another once I need to replace my other box.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
No longer a daily chore
on April 19, 2025
Posted by: datasafety
from Mammoth Lakes CA
Gender:Female
Bought this for my mom who got a new cat and has dementia so she wouldn't have to scoop as often. 11 year old cat took to it right away. We did put a stool in front of it because he has weakness in his hind legs. Don't have to empty more than once a week. Found we didn't need the deodorizer pods and can use regular bathroom trash bags for much cheaper. Like that I can see his weight in the app (he lost weight we he was moved so many times so good to monitor that the weight loss has stopped).
Response from PetSafeBy PetSafe® Product Support, April 21, 2025
Thank you so much for sharing your review with us! We are so happy to hear the litter box has eased some of the stress for your mom and that your kitty took to the litter box quickly! We appreciate your feedback.
Written by a customer while visiting PetSafe
Customer Rating
2
Error 2 message
on May 15, 2025
Posted by: TBM1
from Florida
Gender:Female
Constantly get error message and it’s not even been touched
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, May 19, 2025
We're so sorry you're having this difficulty with your box!
This error typically indicates the cover is not installed, or not installed as intended. We would recommend first checking that the cover is installed properly over the sphere, aligned as indicated on the top of the cover. It can also help to ensure the magnets on both ends of the cover are securely in place; there should be four of these magnets.
If this does not resolve the issue, the box may need to be disassembled and reassembled following the instructions to ensure all parts are assembled correctly.
If this still does not resolve the issue, please reach out to our live support team so we can help. Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
This error typically indicates the cover is not installed, or not installed as intended. We would recommend first checking that the cover is installed properly over the sphere, aligned as indicated on the top of the cover. It can also help to ensure the magnets on both ends of the cover are securely in place; there should be four of these magnets.
If this does not resolve the issue, the box may need to be disassembled and reassembled following the instructions to ensure all parts are assembled correctly.
If this still does not resolve the issue, please reach out to our live support team so we can help. Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
2
Poor design and function
on May 21, 2025
Posted by: Jeff33
from Chicago
Gender:Male
I’ve had this litter box for months now and the app doesn’t notify, even if I have all the notification settings on. The litter-box is not re-calibrating itself, which means the weight is jot tracked correctly and it doesn’t stop when the cat is inside. And the waste bin doesn’t seal in the smell. I have to change the bin every 4-5 days with just one cat. Ultimately, i don’t feel safe with this product for my cat.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 23, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box. Our team would be more than happy to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
This is terrible, especially for the price!
on May 13, 2025
Posted by: Gregcat
from Wyoming
Gender:Female
This litter box worked well for about a week, although it is too small for a normal adult cat. Since the first week, I've had nothing but issues with it. It gets stuck in the dump position, shows the drawer needs to ne changed, even if I just changed it, gets stuck mid cycle and does this every day. I ha e to unplug it, wait 10 seconds, then manually spin it. It is also constantly sending an error code to my phone (pictured). When I get that code, I have to take it apart and put it back together again before it will work. I bought this less than 3 month ago. I do not recommend. Completely waste of time and money. I'd like to return it for a full refund.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, May 15, 2025
We are sorry to hear you are having this issue with your cat's litter box. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
2
Not 100% satisfied for the price!
on January 21, 2025
Posted by: Tnt29
from Illinois
I purchased this litter box for 2 kittens. I am a little disappointed. The kittens see or hear it cleaning and they jump in and stop it when they can see the drawer from inside and dig in it. This product needs a door or something while doing the cleaning cycle, especially since it exposes the drawer. I don't highly recommend.
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
1
Scaredy Cat- Acclimation Issue
on January 18, 2025
Posted by: KT76
from Richmond, VA
Gender:Female
I have had this amazing scoop free litter box for four months now and my cat will still not use it. I have tried every method I’ve found online but he is still afraid of it and would rather go in the floor than use this box. I feel like I’ve wasted so much money. I’m very disappointed and frustrated because the box itself is amazing- great quality and sleek design- he just won’t use the dang thing. Any advice?
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, January 21, 2025
We're so sorry to hear your cat is not yet using this box! Though you may have already done so, we would recommend unplugging the box and allowing your cat to use it fully unplugged for a few days. It may also help to mix litter from his prior box in with this box, to help mingle the scents.
If neither of these options help and he's still hesitant, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
If neither of these options help and he's still hesitant, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Perfect for my cat !
on June 6, 2024
Posted by: margaritac91
[This review was collected as part of a promotion.] Great litter for your cat! Love the sphere design, including odor control inserts , super durable! No mess , no noise while cleaning , self cleaning, has waste disposal tray with bags included !
Response from influenster.comBy PetSafe customer care, June 7, 2024
Thank you so much for sharing your feedback! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com
