Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
Love love LOVE
on December 20, 2024
Posted by: KatCats
from Pittsburgh
Gender:Female
[This review was collected as part of a promotion.] I had been thinking about getting a self cleaning litter box for some time, and I am so happy I finally got one!! I was worried that my cats wouldn’t take to it but they did so quickly, it has made my life so much easier, def recommend a mat underneath for some fallout since it’s self cleaning!!!!
*this is a sponsored review*
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 23, 2024
We are so happy to hear you and your cats are loving the SmartSpin! Thank you so much for sharing your experience with us, we greatly appreciate your feedback!
Written by a customer while visiting PetSafe
Posted by: Archie
from Raleigh, NC
Gender:Female
Verified Purchase:Yes
Works well, just wish there were steps. For my senior cat, it's 12.5 inches from the floor to entrance. This is just too high for him and I had to buy a 3rd party step. I wish there was an option to purchase pet safe steps like litter robot has. The box is quiet and easy to setup. For a litter box, it is attractive. My other 2 cats like it. One is a fatty and he fits.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, January 30, 2025
Thank you so much for sharing this feedback with us! We're so glad to hear this box is working well for your cats, and we absolutely appreciate you sharing your concerns about the height. We're so sorry that your senior kitty had difficulty, and we'll share this experience with our design team.
Written by a customer while visiting PetSafe
Posted by: T1of6
from New Hampshire
Gender:Female
Verified Purchase:Yes
Great product. Easy to assemble and use. No complaints. Would recommend this product
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 13, 2025
We appreciate you taking the time to share this review! It's good to know that this box was easy for you to assemble and that it's worked so well for you and your cat.
Written by a customer while visiting PetSafe
Posted by: Bea&Rue's Mom
from Maine
Gender:Female
Verified Purchase:Yes
So far, I'm really liking this unit. Assembly was fairly easy, instructions were pretty clear. I had a little trouble connecting to my wifi but that was more user error than anything. Once connected, it was easy to set up the app. Unfortunately in the last few months I had just started buying a brand of litter that isn't very compatible with robot boxes (at the time I'd planned to use regular boxes). Now that I have the SmartSpin, I definitely agree this litter won't work & I'm switching over. Changing the waste basket is super easy. And the smaller bags are easier to handle. In terms of cat acceptance, my girls were very curious while I was putting it together, each taking a turn climbing in. Once it was together, however, not so much. I gave them a couple days to acclimate, removing one old box and letting the other get dirty. Then finally took the other box out and they resisted a bit that first day, but were fine by that night. They're the kind to leary of new things, so if your cat takes new things in stride, this should be no problem. Definitely making my life easier so far!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 19, 2025
Thank you so much for taking the time to share this review with us! We're so glad that your sweet girls are now using their new box, and that it's already been such a helpful addition for you.
Written by a customer while visiting PetSafe
Customer Rating
4
I love it! But my cat doesn’t…
on March 1, 2025
Posted by: MoMo Rupey
Gender:Female
I purchased this litter box a few weeks ago because my old PetSafe litter scooping box kicked the bucket. I decided on this one because I have friends with similar litter boxes who have had great experiences with theirs. I love that it’s overall easy to assemble—just has a lot of pieces. I also liked that it came with the trash bags, gloves, and filters. It is very quiet when it cleans. However, my cat absolutely WILL NOT use it. I have tried everything I can think of, but he just won’t get in it and is going potty outside of it. I think this is a great product, just not a good fit for my cat.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, March 2, 2025
Thank you so much for taking the time to share this feedback with us. We're so sorry that your cat is not yet using this box!
Though you may have already tried this, we would recommend unplugging the box and allowing it to sit with litter that your cat is accustomed to in it next to your cat's prior box. Having the box still/quiet and near the old box may help with acclimation, especially if the new box is kept cleaner than the prior box.
If you try this for some time and your cat is still hesitant, please reach out to us! Our team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Though you may have already tried this, we would recommend unplugging the box and allowing it to sit with litter that your cat is accustomed to in it next to your cat's prior box. Having the box still/quiet and near the old box may help with acclimation, especially if the new box is kept cleaner than the prior box.
If you try this for some time and your cat is still hesitant, please reach out to us! Our team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Just WOW!
on March 14, 2025
Posted by: Mermz77
from Charlotte, NC
Gender:Female
I recently moved into an apartment from a house and had a different brand self-cleaning litter box that I had no room for. Let me tell you!! This is SO MUCH quieter than my other! Fits great into my smaller apartment and very nice esthetics! I only wish it had a step for my older cat, but other than that, it's great!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, March 16, 2025
Thank you so much for this review! It's so wonderful to hear that this box has been a better fit for you and your kitty's needs, and we'll absolutely share your interest in a step with our design team.
Written by a customer while visiting PetSafe
Posted by: KCSI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like that the litter pan cleans itself, however, my cart is still able to kick litter out of it and I am vacuuming on a daily basis I was hoping that but design this wouldn't happen but it is.
Written by a customer while visiting PetSafe
Posted by: Joyce S
from Colorado
Gender:Female
Verified Purchase:Yes
Instructions were a little hard to follow and it doesn't want to stay connected to my internet
I would recommend this to a friend!
Written by a customer while visiting PetSafe