Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
1
Nothing but problems
on March 27, 2025
Posted by: Jhill53
I bought this liter box 6 months ago and I have nothing but issues with it. It malfunctions every 2-3 days, often times not notifying me of the issue and leaving my cats without anywhere to use the bathroom. Thankfully sometimes they come tell me but not always. The waste bin is also extremely small, it fills up within a matter of a few days, might as well have a regular litter box for as often as I am attending to this one. The unit itself is very small as well, if you have larger cats it will not work for you. A complete and total waste of money
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, March 29, 2025
We are sorry to hear you are having these issues with your cat's litter box! Our team would be more than happy to help you with this! If you would like you can reach out to our customer care team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: KCSI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like that the litter pan cleans itself, however, my cart is still able to kick litter out of it and I am vacuuming on a daily basis I was hoping that but design this wouldn't happen but it is.
Written by a customer while visiting PetSafe
Posted by: Joyce S
from Colorado
Gender:Female
Verified Purchase:Yes
Instructions were a little hard to follow and it doesn't want to stay connected to my internet
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: Vaughn
from Fort Worth, TX
Gender:Male
Verified Purchase:Yes
Had the Smartspin for a couple of weeks now, and it works great. We also own the most popular brand, and this unit seems just as good to me. I did a deep clean on it today and it only took about 10 minutes or so. The app works well and messages me when the litter bin is full. Hard to find anything wrong with it so far.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Posted by: AJjj
from Florida
Gender:Male
Verified Purchase:Yes
Does not fully clean all litter box to add more clean one
No, I would not recommend this to a friend.
Written by a customer while visiting PetSafe
Customer Rating
3
Not too bad
on June 30, 2025
Posted by: Irishland
from Franklin county, pa
Gender:Female
My one and only issue is that after about 2 months of use it has now stopped showing me any sort of data in the app. I know my cats are using it and I know it dumping what they’ve done into the litter pan because I have eyes and can see what’s been done but the big issue is that I’m now not reviewing data and I would like to see which cat is using the litter robot and which one is using the regular one. I did end up taking my sphere off and outside to wash it recently to see if it would give me some data and because I was moving houses. Other than not giving me the data I do like the litter robot. I work over nights 12.5 hour shifts so I’m not always able to scoop the litter box and this makes my job a lot easier
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
2
Waste of money
on July 8, 2025
Posted by: Another Alex
Gender:Male
Does not work well with clumping liter as it calls for. Does not empty all the way when cleaning. The app interface is useless. Do not waste your money.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 9, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box. Our team would love to help resolve this with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
1
Does not say when it needs to be cleaned
on July 11, 2025
Posted by: irishrose79
from Saint Paul, MN
Gender:Female
I’m supposed to have a middle light on this cat box that tells me when it needs to be changed the said light has not worked since day one so when I called Pet safe, they sent me a new one and the new ones doing the exact same thing as my original
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, July 12, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box. Our team would love to look further into this with you. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe