Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Posted by: Archie
from Raleigh, NC
Gender:Female
Verified Purchase:Yes
Works well, just wish there were steps. For my senior cat, it's 12.5 inches from the floor to entrance. This is just too high for him and I had to buy a 3rd party step. I wish there was an option to purchase pet safe steps like litter robot has. The box is quiet and easy to setup. For a litter box, it is attractive. My other 2 cats like it. One is a fatty and he fits.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, January 30, 2025
Thank you so much for sharing this feedback with us! We're so glad to hear this box is working well for your cats, and we absolutely appreciate you sharing your concerns about the height. We're so sorry that your senior kitty had difficulty, and we'll share this experience with our design team.
Written by a customer while visiting PetSafe
Posted by: T1of6
from New Hampshire
Gender:Female
Verified Purchase:Yes
Great product. Easy to assemble and use. No complaints. Would recommend this product
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 13, 2025
We appreciate you taking the time to share this review! It's good to know that this box was easy for you to assemble and that it's worked so well for you and your cat.
Written by a customer while visiting PetSafe
Posted by: Bea&Rue's Mom
from Maine
Gender:Female
Verified Purchase:Yes
So far, I'm really liking this unit. Assembly was fairly easy, instructions were pretty clear. I had a little trouble connecting to my wifi but that was more user error than anything. Once connected, it was easy to set up the app. Unfortunately in the last few months I had just started buying a brand of litter that isn't very compatible with robot boxes (at the time I'd planned to use regular boxes). Now that I have the SmartSpin, I definitely agree this litter won't work & I'm switching over. Changing the waste basket is super easy. And the smaller bags are easier to handle. In terms of cat acceptance, my girls were very curious while I was putting it together, each taking a turn climbing in. Once it was together, however, not so much. I gave them a couple days to acclimate, removing one old box and letting the other get dirty. Then finally took the other box out and they resisted a bit that first day, but were fine by that night. They're the kind to leary of new things, so if your cat takes new things in stride, this should be no problem. Definitely making my life easier so far!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, February 19, 2025
Thank you so much for taking the time to share this review with us! We're so glad that your sweet girls are now using their new box, and that it's already been such a helpful addition for you.
Written by a customer while visiting PetSafe
Customer Rating
1
Stopped working after a few months.
on February 17, 2025
Posted by: Ash2102
from Sherman, TX
Gender:Female
We were beyond excited to have finally been able to get this litter box after saving up for it. But just after a few months of use, it has stopped working. After the issue was that it would rotate maybe half way around and freeze. Now, it won't rotate at all, it just shows a 3 on the little digital screen. We have tried so much to try and fit this, but nothing has worked. We are disappointed.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 18, 2025
We appreciate so much you taking the time to share these concerns. We're so sorry to hear you've had difficulty with your box, but we certainly want to help fix this for you as quickly as we can.
This error code can typically be resolved by unplugging the box, fully and thoroughly cleaning the box following the steps in the manual, then reassembling the box and plugging it back in.
If you are unable to locate your manual, the manual can be found here-
https://cdn.sanity.io/files/d075r9p6/production/cf8710e7a43fdf462cbeb47ef6f07a74f41778c8.pdf
The cleaning steps are on pages 17-19.
If this does not resolve the issue, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
This error code can typically be resolved by unplugging the box, fully and thoroughly cleaning the box following the steps in the manual, then reassembling the box and plugging it back in.
If you are unable to locate your manual, the manual can be found here-
https://cdn.sanity.io/files/d075r9p6/production/cf8710e7a43fdf462cbeb47ef6f07a74f41778c8.pdf
The cleaning steps are on pages 17-19.
If this does not resolve the issue, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
1
The biggest waste of money
on February 27, 2025
Posted by: Anonymous
from Richmond, VA
Gender:Female
I bought this back in September 2024 for my new kitten, she has adapted well to using it so that was a plus. This thing has more problems than not, litter constantly gets in places it shouldn’t and makes the litter box throw a code which makes it not work. The amount of times I’ve had to fully take this apart and deep clean it just so it would function for 1 day just to cause me more issues, is insane. I wish I had never wasted money on this. I would not recommend this to anyone.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, February 27, 2025
We're so sorry to hear you've had difficulty with your litter box, Cassidy! Though it is normal to need to periodically clean any litter box, what you have described is certainly unusual. We would love the chance to speak with you about this directly so we can troubleshoot and see what may be causing these issues. Please contact us!
Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
I love it! But my cat doesn’t…
on March 1, 2025
Posted by: MoMo Rupey
Gender:Female
I purchased this litter box a few weeks ago because my old PetSafe litter scooping box kicked the bucket. I decided on this one because I have friends with similar litter boxes who have had great experiences with theirs. I love that it’s overall easy to assemble—just has a lot of pieces. I also liked that it came with the trash bags, gloves, and filters. It is very quiet when it cleans. However, my cat absolutely WILL NOT use it. I have tried everything I can think of, but he just won’t get in it and is going potty outside of it. I think this is a great product, just not a good fit for my cat.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, March 2, 2025
Thank you so much for taking the time to share this feedback with us. We're so sorry that your cat is not yet using this box!
Though you may have already tried this, we would recommend unplugging the box and allowing it to sit with litter that your cat is accustomed to in it next to your cat's prior box. Having the box still/quiet and near the old box may help with acclimation, especially if the new box is kept cleaner than the prior box.
If you try this for some time and your cat is still hesitant, please reach out to us! Our team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Though you may have already tried this, we would recommend unplugging the box and allowing it to sit with litter that your cat is accustomed to in it next to your cat's prior box. Having the box still/quiet and near the old box may help with acclimation, especially if the new box is kept cleaner than the prior box.
If you try this for some time and your cat is still hesitant, please reach out to us! Our team can be contacted here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Just WOW!
on March 14, 2025
Posted by: Mermz77
from Charlotte, NC
Gender:Female
I recently moved into an apartment from a house and had a different brand self-cleaning litter box that I had no room for. Let me tell you!! This is SO MUCH quieter than my other! Fits great into my smaller apartment and very nice esthetics! I only wish it had a step for my older cat, but other than that, it's great!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, March 16, 2025
Thank you so much for this review! It's so wonderful to hear that this box has been a better fit for you and your kitty's needs, and we'll absolutely share your interest in a step with our design team.
Written by a customer while visiting PetSafe
Customer Rating
1
Not as great as we had hoped
on March 23, 2025
Posted by: Catmagick
from Texas
Gender:Female
We were gifted this automatic litter box and we're So excited to set it up. Our cats Instantly loved it too as we have a few. In fact they preferred it over any of our others. But, sadly after a month maybe two it keeps giving the error message that the sphere is not detected and or that the cover is not installed. We have made sure to take it apart and clean it very well then placed it back together. As we thought a piece of cat litter could have dislodged, however that was not the case.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, March 23, 2025
We're so sorry to hear that you've had this difficulty with your litter box! Please know this is certainly not typical, and we want to help resolve it for you as soon as possible. Please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe