Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Works with slight mess
on July 19, 2024
Posted by: cnoodles
[This review was collected as part of a promotion.] I recieved this product for free in exchange for my honest review. The litterbox was relatively quiet and odor was not an issue. I found it easy to remove and dispose of the waste as well. My only complaint is that it doesn't do much to keep litter in.
Response from influenster.comBy PetSafe® Customer Care, July 20, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
4
I love
on July 19, 2024
Posted by: Trina babay
from San Jose California
Gender:Female
[This review was collected as part of a promotion.] This was relatively easy to assemble, and looks super cute with the wooden legs. I put about half inch or so LESS than the max fill line, and it works perfectly. It glitches much more when you meet fill line all the way around. When you put less, the fill line reaches the rim when it rolls back around to level the litter. Seems to have issues if you fill it to fill line all the way around. It’s pretty quiet until the the filter plastic drops, it’s not too loud, but it scares my 15lb part Maine coon. My small domestic female loves it. She loves a clean potty, and her brother never covers his, so she took to this immediately, but he still hasn’t used it after a couple of weeks. Reguardless, my female loves it and it works well, easy to take apart to clean, bags for the potty, the scent pod area…it’s
Honestly so great. If my male can get with the program I’d have 2.
Honestly so great. If my male can get with the program I’d have 2.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Game changer
on July 29, 2024
Posted by: angl3
[This review was collected as part of a promotion.] Pros: packed well, directions easy to understand, parts went together nicely, all tools provided, seems sturdy.
Cons: hard to connect to internet but good detailed online instructions, requires 2.5 ghz which is annoying.
My cat is curious and has been investigating the litter box while it is standing still without litter but has not gone in it yet. Next step is to put litter in and lure him in but I'm still working on that. Will try to update my review once that happens.
Cons: hard to connect to internet but good detailed online instructions, requires 2.5 ghz which is annoying.
My cat is curious and has been investigating the litter box while it is standing still without litter but has not gone in it yet. Next step is to put litter in and lure him in but I'm still working on that. Will try to update my review once that happens.
Response from influenster.comBy PetSafe® Product Support, July 29, 2024
Thank you for sharing your experience so far with us! We're happy to see your cat is curious about their new box, and it's great to know assembly was an easy process!
If you have any questions as your cat adjusts to the new box, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
If you have any questions as your cat adjusts to the new box, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Worth the price
on August 20, 2024
Posted by: julishaaf
[This review was collected as part of a promotion.] This kitty litter box went above and beyond its expectations. It was very easy to put together. Small enough to fit in a good area, but big enough from my fat cat. Keeps the odor controlled. It uses way less litter. You can’t hear a thing.
Response from influenster.comBy PetSafe® Product Support, August 21, 2024
Thank you for this feedback! We're so happy to hear this box has fit well into your home, and been a good solution for you and your cat both. Thank you for taking the time to share this with us and other customers!
Written by a customer while visiting influenster.com
Customer Rating
5
So helpful for a multicat household!
on August 30, 2024
Posted by: Tracy F
from Jacksonville, Florida
Gender:Female
[This review was collected as part of a promotion.] This has been so helpful for me with my two cats. We've tried other boxes and they were too afraid to go into them, but with the litter and the quietness of this one, they aren't scared at all. Saves me so much time, and it looks SO GOOD, it's very aesthetically pleasing to look at (which is wild to say about a litter box!)
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 30, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the litter box!
Written by a customer while visiting PetSafe
Customer Rating
4
Nice Litterbox
on September 1, 2024
Posted by: Sandy Maley
from Ohio
Gender:Female
I bought the smart spin litterbox for my two ragdolls kittens. It was easy to put together. My kittens jumped in immediately and used it. The only thing I don’t like about it is the litter shifter hole are to big, the holes need to be a little smaller. The smaller pieces end up back in the litterbox instead of the waste pan.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, September 1, 2024
Thank you so much for sharing your review with us, Sandy. We greatly appreciate your feedback. We would love the opportunity to discuss this with you further and determine how we can help! When you are able, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Bring on the catnip
on September 11, 2024
Posted by: jessikamariieisme
[This review was collected as part of a promotion.] I REALLY love the concept of not having to clean my kitty cats litter box! The item came well packaged, it was a bit intimidating when I opened the box and saw that there were SO MANY PARTS! But the instructions were clear and easy to follow. Aesthetically speaking, round is never my go to… i prefer a more square or rectangle shape - it reminds me of the spaceships off the jetsons. My cat has yet to hold anywhere near it… so im assuming she must feel the same..: but thats neither here nor there. The litter box is sturdy, seems to be well designed and made to last. Its super quiet, much more so than i would have imagined. If i could make any recommendation it would be that a trial size bag of a compatible kitty litter with some sort of “attraction scent or bead” be included in the packaging to get the more hesitant cats interested.
Response from influenster.comBy PetSafe® Customer Care, September 12, 2024
Thank you so much for sharing your feedback! We are sure your cat will be loving their litter box soon!
Written by a customer while visiting influenster.com
Customer Rating
5
Great value litter box!
on September 26, 2024
Posted by: Olivia N
from NYC
Gender:Female
[This review was collected as part of a promotion.] This litter box delivers all the features you would expect from a self-cleaning litter box at such a good price. I love the compact design which is perfect for my small apartment, and it even looks aesthetically pleasing! At first, I was concerned about whether the litter box would be big enough for my 15-pound cat, but he had no issues entering and using it comfortably. I’m very happy that my cats have access to a clean litter box 24/7, and there is no more scooping for me. I highly recommend this product to any cat owners. This is a sponsored review.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, September 27, 2024
Thank you so much for sharing your experience! We love to hear how helpful the litter box has been!
Written by a customer while visiting PetSafe