Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
This product is a lifesaver!
on November 28, 2024
Posted by: Bobby A.
from Los Angeles, CA
Gender:Female
[This review was collected as part of a promotion.] I love how easy it is to put this product together and get it working in minutes. I also love the cool features of the Health App it comes with like useful notifications such as my cat’s weight whoever she uses the litter or if the waste bin is cold to being full.
Sponsored review
Sponsored review
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 1, 2024
Thank you so much for this review, Bobby! We're so glad to hear this box and its features have been such a good fit for you and your cat.
Written by a customer while visiting PetSafe
Customer Rating
1
Lasted 3 day's
on November 30, 2024
Posted by: Shenson
from Washington state
Gender:Male
This box worked for 3 day's went to add litter and would not go in to add mode. Tried to do a reset and would not. Tried to delete and re add to wifi and will not go in to pairing mode. So now it's set up on a every 2 hour timer to do a manual mode.
Response from PetSafeBy PetSafe® Product Support, December 2, 2024
We're sorry to hear you're having this issue with your litter box! We would love to troubleshoot this unusual issue with you to see how it can be resolved. Please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Quiet, Efficient, and Life-Changing
on December 5, 2024
Posted by: NatashaT
from Calgary, Alberta
Gender:Female
[This review was collected as part of a promotion.] The SmartSpin Self-Cleaning Litter Box has been a game-changer for my household. I love how quiet and efficient it is, and the self-cleaning feature saves so much time! It keeps the litter box fresh, making it more comfortable for my cat and eliminating odor concerns. The sleek design fits perfectly in our space, and the ease of setup was a bonus. Definitely a great investment for pet owners! Sponsored review
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 5, 2024
Thank you so much for this review, Natasha! We're so happy to hear this box has been such a great fit for your home and life with your cat.
Written by a customer while visiting PetSafe
Customer Rating
3
Like the design
on December 6, 2024
Posted by: JeanieB
from Mariposa
Gender:Female
This liter box I bought as a gift for my husband who is the litter box master! But he is old school but we kept it any way. I like it. Assembled, it looks great and seems to work although my cats are still just curious and watch it like a tv! LOL. They’ll get used to it.
The down side is I still haven’t got it connected to wi-if, like I need yet another gadget to monitor, but we’ll see if I can get it working.
The second thing, and probably the worst thing for my household is the beeping notifications. This feature is very upsetting to the dog. Like torture. And to be honest more appliances these days have this horrible beeping on their products. TV, to toaster, all beeping. So this was annoying and wish it could be disabled and thought of when it was designed. Seriously, no on ever thought about the other animals in a household? Dogs have a different sense of hearing than humans and are very sensitive. I wish I would have known but we will end up putting it in the garage for use out there. Please consider the tone of the beeping in future products so they don’t cause the dog to go running from the noise pain.
Other than that I like the product.
Would I recommend the product? I would say yes but explain the possible problem for dog in the household.
The down side is I still haven’t got it connected to wi-if, like I need yet another gadget to monitor, but we’ll see if I can get it working.
The second thing, and probably the worst thing for my household is the beeping notifications. This feature is very upsetting to the dog. Like torture. And to be honest more appliances these days have this horrible beeping on their products. TV, to toaster, all beeping. So this was annoying and wish it could be disabled and thought of when it was designed. Seriously, no on ever thought about the other animals in a household? Dogs have a different sense of hearing than humans and are very sensitive. I wish I would have known but we will end up putting it in the garage for use out there. Please consider the tone of the beeping in future products so they don’t cause the dog to go running from the noise pain.
Other than that I like the product.
Would I recommend the product? I would say yes but explain the possible problem for dog in the household.
Response from PetSafeBy PetSafe® Product Support, December 6, 2024
Thank you for sharing your feedback with us, Jeanie. We are so sorry to hear your pup seems to be bothered by the beeping of the litter box. Please know that this is not a complaint that we typically hear from our multi-pet households and we would love the opportunity to discuss this with you further an determine how we can help! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting PetSafe
Customer Rating
3
Constant connectivity/app issues
on December 12, 2024
Posted by: TunaTheCat
Gender:Male
For the price, it still might be worth buying anyway but you shouldn't expect much from the app. Would not stay connected to my network that I have many other smart devices on including Tuya hardware which it seems to use. I spun up a network just for this 1 device and while the app has stopped saying that it is constantly disconnected, the app does not let me access its settings and also thinks its mid cleaning cycle for a while now, when it is certainly not. It also is not properly logging visits from the cats. Clearing cache and rediscovering the unit did not help
Response from PetSafeBy PetSafe® Customer Care, December 14, 2024
Thank you for reaching out! We are sorry to hear you are have app complications, our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
5
No more scooping for me!
on December 16, 2024
Posted by: Journey.pups
Gender:Female
I have used the ScoopFree SmartSpin Litter Box for over a week now and absolutely love it! The design is really nice and sleek and when it rotates to dump everything it’s quiet which is really nice. My favorite thing about it is that I can use the same litter I have used for the past few years so my 14 year old cat Fluffy switched it seamlessly! This is a sponsored review but all thoughts are my own.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 23, 2024
We are so happy to hear your kitty was able to adjust to the new litter box seamlessly and that it is working so well for you both! Thank you for taking the time to share your experience with us. We appreciate your review!
Written by a customer while visiting PetSafe
Customer Rating
5
Love love LOVE
on December 20, 2024
Posted by: KatCats
from Pittsburgh
Gender:Female
[This review was collected as part of a promotion.] I had been thinking about getting a self cleaning litter box for some time, and I am so happy I finally got one!! I was worried that my cats wouldn’t take to it but they did so quickly, it has made my life so much easier, def recommend a mat underneath for some fallout since it’s self cleaning!!!!
*this is a sponsored review*
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, December 23, 2024
We are so happy to hear you and your cats are loving the SmartSpin! Thank you so much for sharing your experience with us, we greatly appreciate your feedback!
Written by a customer while visiting PetSafe
Customer Rating
1
Not Worth The Money
on January 1, 2025
Posted by: Eric T
from Indiana
Gender:Male
It jams constantly and won't cycle when it's supposed to. Even hitting the manual button doesn't do anything. Constantly have to fix it several times a week.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, January 4, 2025
We are sorry to hear you are experiencing this issue with your cat's litter box! Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Saturday 9am - 9pm EST here -https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe