Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
✨ I love having a perpetually clean litter box! ✨
on July 16, 2024
Posted by: kelley13
[This review was collected as part of a promotion.] First, robot litter boxes are the coolest. It’s amazing that I never have to scoop a litter box ever again. Such a time saver and my home always smells clean. It’s also very easy to empty the waste tray. The litter cleaning process can be a bit inconsistent though, and sometimes it leaves a few clumps in the litter bed, but nothing an extra rotation won’t fix. My only disappointment is that the LED screen light doesn’t work, so I have to power cycle the litter box when I add fresh litter to reset the weight sensor. A bit annoying, but not a deal breaker considering all the other great benefits.
Response from influenster.comBy PetSafe® Customer Care, July 16, 2024
Thank you so much for sharing your feedback! We love to hear how much you have been enjoying the litter box. We are sorry to hear you are having this issue with your led screen. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at
1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
5
This litter box does it all!
on July 16, 2024
Posted by: lisab679
[This review was collected as part of a promotion.] This litter box is just wonderful! My cats were a little put off by it at first,but they have no problem using it now! It is easy to control from the app on my phone,and it also works automatically on its own. If the cat tries to get in,it stops. It keeps track of your cats weight and how often the litter box is used. It has made having to clean up after my cats so much easier!
Response from influenster.comBy PetSafe® Customer Care, July 16, 2024
Thank you so much for sharing your feedback! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Is it dramatic to say this is a lifesaver?
on July 16, 2024
Posted by: jordanb268
[This review was collected as part of a promotion.] WOW. I have been wanting a robot cat box for so long and this bad boy did not disappoint. There are no paper instructions. So when it arrives, there is a QR code you have to scan to view them on your phone. Mildly annoying, but a non-issue. It was easy to assemble, it took me under ten minutes. It took me longer to download the app and try to connect the litter box to my phone over and over. Turns out, you also have to be connected to 2.4gH WiFi to use the box at all, something to keep in mind. I thought my cats would be afraid of it, but they both used it immediately! I have a fat orange boy who I was nervous wouldn’t fit in the entrance hole, but there’s way more room than it initially looked. The legs on it do sit rather high, so if you have a kitty with mobility issues they would almost need a little step or ramp. Every once in an awhile I apparently put too much litter in and it thinks there’s a cat in it so it won’t do anything. This happens even before the r litter hits the “full” line. Overall, there are a few little tweaks this thing could use, but it has been so amazing so far. I spend so much less time doing the cat boxes. No more lingering cat poop smell. No having to scoop manually and spill litter everywhere. I would recommend this over and over!
Written by a customer while visiting influenster.com
Customer Rating
4
I liked it more than I expected!
on July 18, 2024
Posted by: vanessaa402
[This review was collected as part of a promotion.] I will just start off by saying that the machine blended nice with my home decor. It is a bit noisy and my cat was a bit skeptical to use it at first. Our family is always busy and on the run so I’m not gonna lie,it is a big help that I can access it through my phone. The assembly was a bit scary at first but It wasn’t the worst. My only complaint is that the full user guide is online.As I’m putting something together I like to have a paper reference instead of having to deal with my phone. In the end, it is a nice kitty litter box, but I’m not too sure of the price point. The price point would definitely determine if I were to buy one or not. 
Response from influenster.comBy PetSafe® Product Support, July 18, 2024
Thank you so much for sharing your feedback with us. If you have any trouble with your litter box, please reach out to our team directly and we'll be happy to assist. You can reach us via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
4
Great Litter Box for Busy Pet Parents!
on July 18, 2024
Posted by: sakitrab
[This review was collected as part of a promotion.] I have 3 cats, so we clean a lot of litter in my house. I also have 4 kids, so my time is stretched thin. There have been times I have gone a day too long without changing their box and sadly paid for the consequence (if you know what I mean). This is so much more than a litter box. This is a high-tech marvel, and I can honestly say that I'm glad to have it. This box will save you so much time! It has both manual and phone app controls for emptying. It comes with a deodorizer that smells great and a nice supply of trash bags. I'm using crystal litter in it, but it is compatible with all litter types. It was a little daunting getting the app to connect to my phone, but once connected, I had no issues. My cats were terrified of it at first, but they use it regularly now.
Response from influenster.comBy PetSafe® Customer Care, July 19, 2024
Thank you so much for sharing your experience! We love to hear how helpful the litterbox has been!
Written by a customer while visiting influenster.com
Customer Rating
3
Coolest liter box I ever saw 😁
on July 19, 2024
Posted by: amberf284
[This review was collected as part of a promotion.] This litter box was a little confusing for myself and my cats only because there taught to go in liter. Besides that the odor control on it is amazing if comes with bags and fresheners. It's pretty cool regardless. I also love the app and how it tracks my cats weight. It's pretty amazing. The mansions of liter boxes for cats
Response from influenster.comBy PetSafe® Product Support, July 19, 2024
Thank you so much for this review, Amber! It's so good to hear that this box has been helpful for you and such a good fit for your cat.
Written by a customer while visiting influenster.com
Customer Rating
4
Aesthetic Litter Box
on July 19, 2024
Posted by: samanthaplanstodecor
[This review was collected as part of a promotion.] We love the aesthetic and design of this litter box - we are lucky to have a cat room to contain the smell, but if I had an open concept space this would definitely be great for that. It took about 20-30 minutes to setup but seems to be sturdy. The app doesn’t seem to update regularly so hard to speak to the functionality but my cats seem to like it.
Response from influenster.comBy PetSafe® Product Support, July 19, 2024
We appreciate you sharing your experience with us! It's great to hear that this box seems to be a good fit for your family so far, and that your cats are already using it.
Should you ever have any questions or any difficulties with your box, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Should you ever have any questions or any difficulties with your box, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Way better than scoop free box!
on July 19, 2024
Posted by: nicoleo9773
[This review was collected as part of a promotion.] I love this! I had the previous automatic pet safe scoop free litter box. Which was ok, but it came to be financially burdensome. This smart spin litterbox is great! Dump the bagged waste bin every week or 2 and replace odor pod every 15 days. It is very quiet when it spins. One of my favorite things about it is you can use regular litter! You are not required to use the crystals. Here is the only downside: my cat is still wary of it so she will poop in it but doesn't always pee in it. We will hopefully overcome that though.
Response from influenster.comBy PetSafe® Customer Care, July 20, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com