Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
5
Worth the price
on August 20, 2024
Posted by: julishaaf
[This review was collected as part of a promotion.] This kitty litter box went above and beyond its expectations. It was very easy to put together. Small enough to fit in a good area, but big enough from my fat cat. Keeps the odor controlled. It uses way less litter. You can’t hear a thing.
Response from influenster.comBy PetSafe® Product Support, August 21, 2024
Thank you for this feedback! We're so happy to hear this box has fit well into your home, and been a good solution for you and your cat both. Thank you for taking the time to share this with us and other customers!
Written by a customer while visiting influenster.com
Customer Rating
5
So helpful for a multicat household!
on August 30, 2024
Posted by: Tracy F
from Jacksonville, Florida
Gender:Female
[This review was collected as part of a promotion.] This has been so helpful for me with my two cats. We've tried other boxes and they were too afraid to go into them, but with the litter and the quietness of this one, they aren't scared at all. Saves me so much time, and it looks SO GOOD, it's very aesthetically pleasing to look at (which is wild to say about a litter box!)
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, August 30, 2024
Thank you so much for sharing your experience! We love to hear how much you and your cats are enjoying the litter box!
Written by a customer while visiting PetSafe
Customer Rating
4
Nice Litterbox
on September 1, 2024
Posted by: Sandy Maley
from Ohio
Gender:Female
I bought the smart spin litterbox for my two ragdolls kittens. It was easy to put together. My kittens jumped in immediately and used it. The only thing I don’t like about it is the litter shifter hole are to big, the holes need to be a little smaller. The smaller pieces end up back in the litterbox instead of the waste pan.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, September 1, 2024
Thank you so much for sharing your review with us, Sandy. We greatly appreciate your feedback. We would love the opportunity to discuss this with you further and determine how we can help! When you are able, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Customer Rating
4
Bring on the catnip
on September 11, 2024
Posted by: jessikamariieisme
[This review was collected as part of a promotion.] I REALLY love the concept of not having to clean my kitty cats litter box! The item came well packaged, it was a bit intimidating when I opened the box and saw that there were SO MANY PARTS! But the instructions were clear and easy to follow. Aesthetically speaking, round is never my go to… i prefer a more square or rectangle shape - it reminds me of the spaceships off the jetsons. My cat has yet to hold anywhere near it… so im assuming she must feel the same..: but thats neither here nor there. The litter box is sturdy, seems to be well designed and made to last. Its super quiet, much more so than i would have imagined. If i could make any recommendation it would be that a trial size bag of a compatible kitty litter with some sort of “attraction scent or bead” be included in the packaging to get the more hesitant cats interested.
Response from influenster.comBy PetSafe® Customer Care, September 12, 2024
Thank you so much for sharing your feedback! We are sure your cat will be loving their litter box soon!
Written by a customer while visiting influenster.com
Customer Rating
5
Great value litter box!
on September 26, 2024
Posted by: Olivia N
from NYC
Gender:Female
[This review was collected as part of a promotion.] This litter box delivers all the features you would expect from a self-cleaning litter box at such a good price. I love the compact design which is perfect for my small apartment, and it even looks aesthetically pleasing! At first, I was concerned about whether the litter box would be big enough for my 15-pound cat, but he had no issues entering and using it comfortably. I’m very happy that my cats have access to a clean litter box 24/7, and there is no more scooping for me. I highly recommend this product to any cat owners. This is a sponsored review.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, September 27, 2024
Thank you so much for sharing your experience! We love to hear how helpful the litter box has been!
Written by a customer while visiting PetSafe
Customer Rating
5
Absolutely love this product!
on September 26, 2024
Posted by: Mariaoreta
from San Francisco
Gender:Female
[This review was collected as part of a promotion.] I had the opportunity to try the PetSafe ScoopFree SmartSpin Litter Box as part of a collaboration, and it has truly been a game-changer for me and my one-eyed cat, Oona. This self-cleaning litter box keeps our home fresh, saving me time and effort. The hands-free, app-controlled convenience means I don’t have to worry about scooping for up to two weeks! Oona adjusted quickly to it, and I’ve noticed how much more relaxed she is with a consistently clean space. Highly recommend it for any cat parent looking for an easy, efficient solution!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, September 30, 2024
Thank you so much for this feedback! It makes us so happy to hear that Oona is able to relax more in her home now that she knows her box will always be clean when she needs it.
Written by a customer while visiting PetSafe
Customer Rating
3
Still high maintenance for a litter box
on October 31, 2024
Posted by: Chelzz
Having an automatic litter box is a game changer, however there are some kinks with this one that make me unable to give 5 stars. My two cats started using it within days, so no complaints there but I'm not sure if I received a faulty one or not. Small litter clumps leak out the left side into the cover, so I'm constantly having to remove it and clean it. And sometimes clumps don't sift out and get stuck cycle after cycle. There's also been a few instances of the clear sifter tray thing not closing properly after the cycle and I have to manually push it to snap back.
I've taken it apart and rebuilt it and still the same issues.
It gets dirty quite quickly so l've been vacuuming / picking up clumps that leak, and wiping down the walls and outside with clorox wipes. So it takes some of the work out of a normal litter box, but it's still a pretty high maintenance one to upkeep especially since mine isn't seeming to seal / hold in the clumps properly.
It gets dirty quite quickly so l've been vacuuming / picking up clumps that leak, and wiping down the walls and outside with clorox wipes. So it takes some of the work out of a normal litter box, but it's still a pretty high maintenance one to upkeep especially since mine isn't seeming to seal / hold in the clumps properly.
Written by a customer while visiting PetSafe
Customer Rating
3
Decen item!
on November 28, 2024
Posted by: Wasabi
from NH
Gender:Female
We have had our unit for almost 3 months and I enjoyed not scooping everyday. My cat got used to it immediately. The past couple days it became louder when cleaning and a good portion of litter is getting dumped into bin. I took whole unit apart and cleaned it and it has continued making noise.
Response from PetSafeBy PetSafe® Product Support, December 1, 2024
We're sorry to hear you're having difficulty with your litter box! We'd love to speak with you about this directly so that we can troubleshoot and see what could be causing it and how it can be resolved. Please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Saturday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe