Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
105
4 Stars
47
3 Stars
23
2 Stars
8
1 Star
16
62%of customers recommend this product.
(
32 out of
52)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
I liked it more than I expected!
on July 18, 2024
Posted by: vanessaa402
[This review was collected as part of a promotion.] I will just start off by saying that the machine blended nice with my home decor. It is a bit noisy and my cat was a bit skeptical to use it at first. Our family is always busy and on the run so I’m not gonna lie,it is a big help that I can access it through my phone. The assembly was a bit scary at first but It wasn’t the worst. My only complaint is that the full user guide is online.As I’m putting something together I like to have a paper reference instead of having to deal with my phone. In the end, it is a nice kitty litter box, but I’m not too sure of the price point. The price point would definitely determine if I were to buy one or not. 
Response from influenster.comBy PetSafe® Product Support, July 18, 2024
Thank you so much for sharing your feedback with us. If you have any trouble with your litter box, please reach out to our team directly and we'll be happy to assist. You can reach us via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
4
Great Litter Box for Busy Pet Parents!
on July 18, 2024
Posted by: sakitrab
[This review was collected as part of a promotion.] I have 3 cats, so we clean a lot of litter in my house. I also have 4 kids, so my time is stretched thin. There have been times I have gone a day too long without changing their box and sadly paid for the consequence (if you know what I mean). This is so much more than a litter box. This is a high-tech marvel, and I can honestly say that I'm glad to have it. This box will save you so much time! It has both manual and phone app controls for emptying. It comes with a deodorizer that smells great and a nice supply of trash bags. I'm using crystal litter in it, but it is compatible with all litter types. It was a little daunting getting the app to connect to my phone, but once connected, I had no issues. My cats were terrified of it at first, but they use it regularly now.
Response from influenster.comBy PetSafe® Customer Care, July 19, 2024
Thank you so much for sharing your experience! We love to hear how helpful the litterbox has been!
Written by a customer while visiting influenster.com
Customer Rating
3
Coolest liter box I ever saw 😁
on July 19, 2024
Posted by: amberf284
[This review was collected as part of a promotion.] This litter box was a little confusing for myself and my cats only because there taught to go in liter. Besides that the odor control on it is amazing if comes with bags and fresheners. It's pretty cool regardless. I also love the app and how it tracks my cats weight. It's pretty amazing. The mansions of liter boxes for cats
Response from influenster.comBy PetSafe® Product Support, July 19, 2024
Thank you so much for this review, Amber! It's so good to hear that this box has been helpful for you and such a good fit for your cat.
Written by a customer while visiting influenster.com
Customer Rating
4
Aesthetic Litter Box
on July 19, 2024
Posted by: samanthaplanstodecor
[This review was collected as part of a promotion.] We love the aesthetic and design of this litter box - we are lucky to have a cat room to contain the smell, but if I had an open concept space this would definitely be great for that. It took about 20-30 minutes to setup but seems to be sturdy. The app doesn’t seem to update regularly so hard to speak to the functionality but my cats seem to like it.
Response from influenster.comBy PetSafe® Product Support, July 19, 2024
We appreciate you sharing your experience with us! It's great to hear that this box seems to be a good fit for your family so far, and that your cats are already using it.
Should you ever have any questions or any difficulties with your box, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Should you ever have any questions or any difficulties with your box, please get in touch with our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Way better than scoop free box!
on July 19, 2024
Posted by: nicoleo9773
[This review was collected as part of a promotion.] I love this! I had the previous automatic pet safe scoop free litter box. Which was ok, but it came to be financially burdensome. This smart spin litterbox is great! Dump the bagged waste bin every week or 2 and replace odor pod every 15 days. It is very quiet when it spins. One of my favorite things about it is you can use regular litter! You are not required to use the crystals. Here is the only downside: my cat is still wary of it so she will poop in it but doesn't always pee in it. We will hopefully overcome that though.
Response from influenster.comBy PetSafe® Customer Care, July 20, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
4
Works with slight mess
on July 19, 2024
Posted by: cnoodles
[This review was collected as part of a promotion.] I recieved this product for free in exchange for my honest review. The litterbox was relatively quiet and odor was not an issue. I found it easy to remove and dispose of the waste as well. My only complaint is that it doesn't do much to keep litter in.
Response from influenster.comBy PetSafe® Customer Care, July 20, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
4
I love
on July 19, 2024
Posted by: Trina babay
from San Jose California
Gender:Female
[This review was collected as part of a promotion.] This was relatively easy to assemble, and looks super cute with the wooden legs. I put about half inch or so LESS than the max fill line, and it works perfectly. It glitches much more when you meet fill line all the way around. When you put less, the fill line reaches the rim when it rolls back around to level the litter. Seems to have issues if you fill it to fill line all the way around. It’s pretty quiet until the the filter plastic drops, it’s not too loud, but it scares my 15lb part Maine coon. My small domestic female loves it. She loves a clean potty, and her brother never covers his, so she took to this immediately, but he still hasn’t used it after a couple of weeks. Reguardless, my female loves it and it works well, easy to take apart to clean, bags for the potty, the scent pod area…it’s
Honestly so great. If my male can get with the program I’d have 2.
Honestly so great. If my male can get with the program I’d have 2.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Game changer
on July 29, 2024
Posted by: angl3
[This review was collected as part of a promotion.] Pros: packed well, directions easy to understand, parts went together nicely, all tools provided, seems sturdy.
Cons: hard to connect to internet but good detailed online instructions, requires 2.5 ghz which is annoying.
My cat is curious and has been investigating the litter box while it is standing still without litter but has not gone in it yet. Next step is to put litter in and lure him in but I'm still working on that. Will try to update my review once that happens.
Cons: hard to connect to internet but good detailed online instructions, requires 2.5 ghz which is annoying.
My cat is curious and has been investigating the litter box while it is standing still without litter but has not gone in it yet. Next step is to put litter in and lure him in but I'm still working on that. Will try to update my review once that happens.
Response from influenster.comBy PetSafe® Product Support, July 29, 2024
Thank you for sharing your experience so far with us! We're happy to see your cat is curious about their new box, and it's great to know assembly was an easy process!
If you have any questions as your cat adjusts to the new box, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
If you have any questions as your cat adjusts to the new box, please reach out to our Customer Care team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting influenster.com