Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(232 Reviews)
Rating breakdown 232 reviews
5 Stars
126
4 Stars
53
3 Stars
23
2 Stars
11
1 Star
19
61%of customers recommend this product.
(
35 out of
57)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Instructions and Manual need to be revised
on July 12, 2024
Posted by: Sifting done for you, yay
from Albuquerque, NM
Gender:Female
I want to start by saying I was very excited to use such a phenomenal pet product. It is so innovative and not having to scoop poop every time my cat goes makes my life so much easier.. But I have to be honest since I always look at reviews when I am going to purchase an Item and that rings especially true when it’s an item that is more on the higher side in regards to price. figuring out how to operate it was not easy . I figured consulting the users instruction manual is usually the next route and that usually helps me to figure things o it . But the users manual didn’t help explain enough it wasn’t as informative as it could have been . I finally just kind of just messed with things , guessed , pressed buttons and crossed my fingers and I finally kind of got it operating and sifting . It works fabulously when you figure out how to use it but the instruction manual could use some revising
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, July 12, 2024
We're so sorry to hear you had difficulty setting up your litter box! Please know you can reach out to us for assistance; we're always happy to answer questions and help however we can. Our team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
4
Very Nice Design - Works As Advertised
on July 13, 2024
Posted by: overthemoony
[This review was collected as part of a promotion.] The design of this is really quite lovely given that it’s a litter box. It works really well. My only issue with it is that it’s so tall. The hole for the cats to get into is pretty high off the ground so it’s a big jump for the cats to get into it. I’ve had it set up for a little over 2 weeks and it’s only been used twice.
Response from influenster.comBy PetSafe® Product Support, July 14, 2024
Thank you so much for sharing your review with us. . It's important to mention that some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your cat! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to set up and easy to use
on July 14, 2024
Posted by: layniep1
[This review was collected as part of a promotion.] This rotating litter box is quiet, durable, and easy to use. Once put together it easily rotates to get rid of waste. The deodorizer helps with that litter scent.
Response from influenster.comBy PetSafe® Product Support, July 14, 2024
Thank you for this review! It's wonderful to hear this box has worked so well for you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
4
Better than expected
on July 15, 2024
Posted by: katiew330
[This review was collected as part of a promotion.] The litterbox was relatively easy to assemble and came with a lot more features than expected. It’s also quite and easy to use. My cat is still a little hesitant of it (what cat isn’t of new things) but we’ve been trying the provided recommended tips for an easier transition and are hoping she soon feels comfortable enough to use it regularly. But so far it’s great!
Response from influenster.comBy PetSafe® Product Support, July 16, 2024
Thank you so much for sharing your review with us! We're happy to hear your hesitant kitty is starting to warm up to her new litter box. If you have any questions or concerns, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
4
Love! but could be better
on July 15, 2024
Posted by: Kitcat
from Tennessee
Gender:Female
I got mine from my local pet store. Putting it together was terrible but did take some time as you have to put each part together. It did take a few days to get my cats fully used it. I’m glad I no longer have to scoop. I have noticed my arm and hammer clumping litter does stick when they pee. And if it turns to clean before the clumps harden it drags and leaves marks over the top. I do wish that they make steps you can attach to the system as my bigger cat does have issues getting up and in sometimes. I feel the app also needs more work as it froze for a whole day and did not update at all.but over all I am happy with my cats new box. I don’t have to scoop anymore and they get fresh litter each time they use it. I have yet to do a full clean but I’m hoping it won’t be too terrible.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, July 16, 2024
Thank you so much for sharing your feedback!
Written by a customer while visiting PetSafe
Customer Rating
4
✨ I love having a perpetually clean litter box! ✨
on July 16, 2024
Posted by: kelley13
[This review was collected as part of a promotion.] First, robot litter boxes are the coolest. It’s amazing that I never have to scoop a litter box ever again. Such a time saver and my home always smells clean. It’s also very easy to empty the waste tray. The litter cleaning process can be a bit inconsistent though, and sometimes it leaves a few clumps in the litter bed, but nothing an extra rotation won’t fix. My only disappointment is that the LED screen light doesn’t work, so I have to power cycle the litter box when I add fresh litter to reset the weight sensor. A bit annoying, but not a deal breaker considering all the other great benefits.
Response from influenster.comBy PetSafe® Customer Care, July 16, 2024
Thank you so much for sharing your feedback! We love to hear how much you have been enjoying the litter box. We are sorry to hear you are having this issue with your led screen. Our team would be more than happy to assist you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at
1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
5
This litter box does it all!
on July 16, 2024
Posted by: lisab679
[This review was collected as part of a promotion.] This litter box is just wonderful! My cats were a little put off by it at first,but they have no problem using it now! It is easy to control from the app on my phone,and it also works automatically on its own. If the cat tries to get in,it stops. It keeps track of your cats weight and how often the litter box is used. It has made having to clean up after my cats so much easier!
Response from influenster.comBy PetSafe® Customer Care, July 16, 2024
Thank you so much for sharing your feedback! We love to hear how much you and your cat are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Is it dramatic to say this is a lifesaver?
on July 16, 2024
Posted by: jordanb268
[This review was collected as part of a promotion.] WOW. I have been wanting a robot cat box for so long and this bad boy did not disappoint. There are no paper instructions. So when it arrives, there is a QR code you have to scan to view them on your phone. Mildly annoying, but a non-issue. It was easy to assemble, it took me under ten minutes. It took me longer to download the app and try to connect the litter box to my phone over and over. Turns out, you also have to be connected to 2.4gH WiFi to use the box at all, something to keep in mind. I thought my cats would be afraid of it, but they both used it immediately! I have a fat orange boy who I was nervous wouldn’t fit in the entrance hole, but there’s way more room than it initially looked. The legs on it do sit rather high, so if you have a kitty with mobility issues they would almost need a little step or ramp. Every once in an awhile I apparently put too much litter in and it thinks there’s a cat in it so it won’t do anything. This happens even before the r litter hits the “full” line. Overall, there are a few little tweaks this thing could use, but it has been so amazing so far. I spend so much less time doing the cat boxes. No more lingering cat poop smell. No having to scoop manually and spill litter everywhere. I would recommend this over and over!
Written by a customer while visiting influenster.com