Customer reviews from PetSafe
PetSafe - ScoopFree SmartSpin - White
Average customer rating
4.1
(241 Reviews)
Rating breakdown 241 reviews
5 Stars
130
4 Stars
54
3 Stars
25
2 Stars
12
1 Star
20
63%of customers recommend this product.
(
38 out of
60)
Customer Reviews for PetSafe - ScoopFree SmartSpin - White
Customer Rating
4
Easy, clean, quiet
on July 6, 2024
Posted by: amandae259
[This review was collected as part of a promotion.] This litter box is neat and easy to manage. It is fairly quiet and I have had no issues with smell so far. The trash bin easily pulls out and is easy to change, you could prolly use any trash bags in it that you can fit. I haven't had any issues yet of urine sticking anywhere, it has all fallen into the tray no problem.
It was fairly easy to put together but I had to scan a QR code to get the instructions.
I will say it took my cats a good amount of time getting used to it, some of them are still working it out, so you may want to keep your old litter bin around til they are.
My biggest issue and possibly only real issue so far with it is that it is kind of high and there is no step for my elderly cat, so I will need to make one, currently using a box, but she doesn't trust it.
The app is pretty neat to set up how long after they visit to use it, or I can just clean it with a button in the app. So far the weight displayed has been rather random and never reflected any of my cats actual weight. It'll say 8lb then 3lb, 5lb etc. Not sure if faulty sensor or it needs a reset. Will try a reset and see.
I like that I can basically use my litter of choice.
Overall this is a great litter box that I don't have to worry about scooping every time my cat doesn't bury her stinky, or ever.
It was fairly easy to put together but I had to scan a QR code to get the instructions.
I will say it took my cats a good amount of time getting used to it, some of them are still working it out, so you may want to keep your old litter bin around til they are.
My biggest issue and possibly only real issue so far with it is that it is kind of high and there is no step for my elderly cat, so I will need to make one, currently using a box, but she doesn't trust it.
The app is pretty neat to set up how long after they visit to use it, or I can just clean it with a button in the app. So far the weight displayed has been rather random and never reflected any of my cats actual weight. It'll say 8lb then 3lb, 5lb etc. Not sure if faulty sensor or it needs a reset. Will try a reset and see.
I like that I can basically use my litter of choice.
Overall this is a great litter box that I don't have to worry about scooping every time my cat doesn't bury her stinky, or ever.
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
Thank you for sharing your experience with us. Some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your kitties! Additionally, we'd love to discuss the weight display with you further to determine how we can help. If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely 1000% get one!
on July 6, 2024
Posted by: zoea115
[This review was collected as part of a promotion.] I absolutely LOVE this thing. I’ve had it a few weeks now to really see how it works, hence why it’s a bit dirty. It is life changing. I added a lot of water into it for the videos to show how it works. It comes apart for cleaning and is really easy to assemble. Doesn’t make a lot of noise, has child locks, easy to clean out the pan on the bottom - it came with bags! Also has filters to help with smell. I’m so glad I got this !
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
Thank you so much for sharing your experience with us! It's wonderful to hear that the SmartSpin has been a life changing addition to your home! We appreciate your feedback.
Written by a customer while visiting influenster.com
Customer Rating
2
Not for large cats
on July 7, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I had high hopes for this littler box however it didn't play out as I hoped. The box was fairly simple to put together, but I quickly realized it's SMALLLLLLL none of my cats or my moms cats will fit in there. If you are using it for kittens or an adult who is under 6# the will fit fine.
I had a lot of difficulty trying to connect the box to wifi and my phone, the instructions did not explain how to do this very well.
I had a lot of difficulty trying to connect the box to wifi and my phone, the instructions did not explain how to do this very well.
Response from influenster.comBy PetSafe® Product Support, July 7, 2024
We're so sorry to hear you're having these troubles with your litter box. We would love to discuss this with your further and determine how we can help. When you can, please reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Friday9AM - 9PM EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting influenster.com
Customer Rating
5
Scoop-free
on July 8, 2024
Posted by: mateekak1
[This review was collected as part of a promotion.] Excellent odor control. The noise level is not noticeable. Maintenance is a breeze, app notification to signal full/clean is awesome. Space efficiency is key, doesn't take up much area of a room. Waste disposal is easy.
Response from influenster.comBy PetSafe® Product Support, July 8, 2024
Thank you so much for taking the time to share your review with us!
Written by a customer while visiting influenster.com
Customer Rating
5
Owner and kitty are happy
on July 8, 2024
Posted by: stararrowsmith
[This review was collected as part of a promotion.] This does require some maintenance and put together but it does come with the tools to do it with. It was a little challenging putting it together but I got it. My cat wasn’t too sure about it at first but then used it that same night. You would need to change the bag out frequently for order control because I noticed it wasn’t working as well as I thought. I used clumping litter and it works like a charm! Definitely recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Life changing!
on July 9, 2024
Posted by: AlexiaHomemaker
from Las Vegas, NV
Gender:Female
My husband assembled this quickly. We have a baby under 1 year old and two cats who are almost 2 years old. We used to have to clean the litter box twice a day. Now we switch the bags once every 7ish days! It’s amazing. The aesthetic also fits perfectly into our home. Love this litter box over others from different brands. Price point is perfect as well!
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, July 10, 2024
Thank you so much for sharing your experience with us We love to hear that the SmartSpin was a life changing addition to your home! We appreciate your review.
Written by a customer while visiting PetSafe
Customer Rating
3
I wish my cats would actually use this thing!
on July 10, 2024
Posted by: erinw108
[This review was collected as part of a promotion.] I was super excited about the opportunity to try this automatic litter box. Unfortunately my cats are less excited about it, and have barely used it. The few times that they have used it, it's been pretty good. It does a good job of clearing away the waste, and it is fairly quiet. It doesn't hold much litter, and the cats tend to kick the litter straight out after using. As far as odor control it seems good as well, probably because the little drawer fits very tightly. It's not too hard to empty. We have had a few issues with the app and connectivity. Overall I think the convenience is nice, and would be even better if the cats were more willing to use the litter box.
Response from influenster.comBy PetSafe® Product Support, July 11, 2024
We're so sorry to hear that your kitties seem less-than-willing to use their new litter box. It's important to mention that some cats can take a little extra time to get acclimated to a new box. We're always happy to help with tips and tricks to make that acclimation process smoother for your cats! If you would like you can reach out to our team via phone Monday - Friday 8AM - 7PM EST or via our Live Chat Support Monday - Saturday 9AM - 9PM EST here - https://support.petsafe.net/s/
Written by a customer while visiting influenster.com
Customer Rating
5
Very Useful
on July 10, 2024
Posted by: danayag
[This review was collected as part of a promotion.] This is larger than I thought it’d be, but still very effective. I’d say that it is somewhat easy to put together yourself, but you still want to set aside a little bit of time for assembly. I found it to be very helpful given my very busy lifestyle and my cat adapted to it fairly quickly. You can definitely tell the difference in odor control compared to a regular litter box. It’s very sturdy, so it seems like it will last a while, but I can always come back and update with any discrepancies. I’d personally recommend it to busier people, but I don’t feel that it is something life changing or something you should buy immediately. It’s more so an add on that you can get at any time, but you definitely notice the difference once having it.
Response from influenster.comBy PetSafe® Customer Care, July 12, 2024
Thank you so much for sharing your experience! We love to hear how helpful the new litter box has been for you and your cat!
Written by a customer while visiting influenster.com